1. Policy into Practice Appetite for Success A recipe for growth Mark Hunwicks TAFE SA Statewide Program Leader Tourism, Hospitality, Hair & Beauty, Recreation & Fitness conference 2006

2. Driven by policy and the needs of the Hospitality Industry A case study Policy into Practice

3. conference 2006  Started from skills shortage with Chefs  Improving effectiveness of apprenticeships  Skills shortage or gaps  Skills retention / high staff turnover  Less youth  Labour shortage  Industry culture  TAFE SA culture  Resources boom The Challenges

4. conference 2006  The answer to the meaning of VTE Life is = 42? No! But possibly a combined strategy of:  Work force development and planning, internal & external underpinned by:  Client Management  Appetite for Success Recipe for Success

5. conference 2006  Action Research:  Workplace practices  Teaching methodologies  Industry collaboration  Customisation of programs for individuals  Consolidation:  Workforce Development Projects  Industry Skills Council, TAFESA and Strategon Early Strategies

6. conference 2006 Key element of our new model of VTE practice.  Individual solutions  Individual qualifications  Matching skill supply to demand  Flexible, accelerated pathways  Better use of training funds  Better industry relationships What is Client Management?

7. conference 2006 Workshop 1: Workforce Development and Case Management. External Drivers for Change Cost Benefit Analysis: Case Management Services Structure of the TAA On-line Learning Environment – TAA Tool Box Workshop 2: Establishing and maintaining Industry support for VTE learning programs Work based learning Training Packages and the AQTF Performance Analysis models Strategies for connecting with clients Workshop 3: Working with Training Packages and the AQTF Unlocking Training Packages What makes a good Evidence Portfolio Shaping our future Training to innovation We can speak that language What are we changing in our staff?

8. conference 2006 What are we changing in our staff? Workshop 4: Customizing Assessment and Learning Options –Managing the Learning Process – “making the competencies live”. –Breaking down tasks and competency standards of industry –What are the barriers to achieving holistic approach to assessment? Workshop 5: Managing New Business Development Opportunities –Managing Change –Identifying opportunities for new business –Customising services that fit with NAC funding guidelines –Working with Diversity – Questions for RTOs and VTE Practitioners –Documenting a Case Managers workload to show an auditable trail –Identifying Return on Investment for a Case Manager in a full-time role (EFTL). How do you structure the role to maximize its benefits. –Reward TAA Cert 4

9. conference 2006 CLIENTS Employer Learner Case Manager Education Manager Lecturer On-line resources Learning materials Work based projects Work based research Team projects Learning resources Financial planner Business Mentor Business Networks Personal & Professional support Career/Life Coach Wellbeing instructor

10. conference 2006 One line heading

11. conference 2006 Best of Breed Design Accelerated leadership development expertise + Commercial business vehicle Industry engagement + Government support Hospitality/ technical expertise & contacts

12. conference 2006 Learning Framework WORKSHOPS INDIVIDUAL LEARNING/ DEVELOPMENT PLAN (eg. goals, PD, assessments) CAREER AND LIFE COACHING BRIDGING PROGRAMS (eg. Computing skills training) MENTORS WELL BEING PROGRAM ACTION LEARNING PROJECT/S LEARNING COMMUNITY/ PEER AND INSTRUCTOR SUPPORT ONGOING PROFESSIONAL DEVELOPMENT ACTIVITIES & LINKS TO OTHER INDUSTRY OFFERINGS LEARNING MANAGEMENT SYSTEM AND ADDITIONAL RESOURCES PARTICIPANT LEARNING &/ OR QUALIFICATION ASSESSMENT PROCESS PROGRAM EVALUATION PROCESS

13. conference 2006 EVENTS 2006 27-28 Feb 15 May 10 July 4 Sept 16 Oct RESIDENT- IAL (2.0) MASTER CLASS (0.5) DEMO + W’SHOP (1.0) W’SHOP (1.0) W’SHOP (1.0) HOSTED LUNCH (0.5) HOSTED LUNCH (0.5) LEARNING CONSULTANT AND MENTOR SESSIONS BETWEEN (MOST ONE HOUR DURATION) 23/30 Oct

14. conference 2006 Learning Community Participants Mentor Employer

15. conference 2006 Summary Policy into Practice

16. conference 2006 Appetite for Success

17. conference 2006 “What I have found is the way the program helps people grow themselves rather than training them on how to cook - Megan can already do that. In helping people to grow personally, you can improve their self confidence, their ability to relate to others and in turn they enjoy their job more and improve their own lifestyle. It is something that is very difficult to teach in the workplace, but it is very beneficial to the workplace if it can be achieved. It is the other half of what learning is all about. The program is definitely working and I have seen a difference in the first 6 months." Chris Wilksch – Executive Chef – Vine Inn, Nurioopta Employer for Megan Ziersch – 2006 Program Paricipant 24 July 2006 Appetite for Success has been a great support network through fellow participants, mentors and program managers. It has given me a lot of contacts through the industry that would have taken years in normal circumstances. The program itself has given me more confidence in my work place and I and my employer and mentor have noticed a great difference in the first 6 months of starting. It has given me confidence to believe that I can be a leader of the future. I have also recommended on two occasions for others to join the program next year. This is a good opportunity to study further in your field and gain extra qualifications and knowledge. Looking forward to the next two and half years!!! Megan Ziersch The Vine Inn, Nurioopta 24 July 2006 Testimonials