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Published bySusanna Melton Modified over 6 years ago
Driving Business Value Through Back-Office Modernization Brent Maropis, CEO
OVERVIEW Driving Business Value Through Back-Office Modernization INDUSTRY What clients are doing and trends we are seeing NEEDS When to choose a cloud billing & back-office solution VALUE How companies are monetizing billing & back-office solutions QUESTIONS What questions should you ask when looking for a billing & back-office solution
INDUSTRY Driving Business Value Through Back-Office Modernization Consolidation of Communications and IT Services Capture greater wallet share Channel Networks Opportunity to attract new types of Agents Channel sales continues to be critical
NEEDS Driving Business Value Through Back-Office Modernization Fast & Flexible Be first to introduce new Products, Services, Packages to market Complex Billing Requirements Billing, Rating, Reporting, Taxation, & Commissions Cost Benefits Lower risks with less manual processes & higher quality services Focus on execution, not infrastructure
VALUE Driving Business Value Through Back-Office Modernization Value of End-to-End Revenue Opportunities BillingPaymentsProvisioning CRMTaxationInventory Order EntryCustom Lines/ServicesIVR/SMS/Fax Services WorkflowReportingLifeline TicketingAPIEnterprise Customer Portal Online Self-CareRating CollectionsAgent Portal Drive RevenueImprove RetentionIncrease ARPU
QUESTIONS Driving Business Value Through Back-Office Modernization What to Ask a BSS/OSS Provider? How long has the company been in business? What is the company’s management experience? How long have they had a cloud Platform? How will the core billing infrastructure adapt over time? What is the software update & release process? What is the support processes and SLA? How is the Strategic Roadmap determined? What are the integration capabilities and API library? Is the company financial sound? What is the Implementation process? What’s their pricing structure and why?
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