1. Rehab Group 2009 Michael Crowley, Business Excellence Executive

2. Rehab Group - Overview  Not for Profit Organisation  Service Models:  Health & Social Care Services  Training & Employment Services  Enterprises Services  Jurisdictions: Ireland, UK, Netherlands, Poland.  Client numbers: c.60,000.  Locations: 220 sites (+ outreach and home services).  Current Employee numbers: 3,200

3. Rehab Group Quality Initiatives  Legislation / Regulation – Compliance  Service Specific - National  Quality Assurance Standards – Compliance  Service Specific - National  ISO - International  Quality Marks – Recognition  ETP / IIP - National  EQUASS Excellence - International  Quality Awards – Recognition  EFQM - Committed to Excellence – National / International  EFQM - Index of Excellence – National / International  EFQM - Recognised for Excellence – National / International

4. EQUASS Status - Ireland  Partnership Rehab Group & EIQA  License Holder - EIQA Excellence Ireland  Commercial Organisation  Portfolio Quality Initiatives  Business Plan 2009  Promotion / Marketing EQUASS  10 EQUASS Assessment  Social Services Sector

5. Leonardo Project Outcomes  Develop Strategies / Methodologies  To facilitate Service Providers to understand EQUASS  To facilitate Service Providers to implement EQUASS  To share VET-service providers best practices  Develop web-based manual of methods, guidelines and strategies on the implementation of EQUASS  Develop / Train a pool of EQUASS auditors in project partners countries  Disseminate the project results at seminars / conferences