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+ Case 1: Linda 45y/o Female with Bipolar disorder Divorced Researcher at Tufts Medical Center Seen the same therapist for 20 years Weekly Appointments.

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Presentation on theme: "+ Case 1: Linda 45y/o Female with Bipolar disorder Divorced Researcher at Tufts Medical Center Seen the same therapist for 20 years Weekly Appointments."— Presentation transcript:

1 + Case 1: Linda 45y/o Female with Bipolar disorder Divorced Researcher at Tufts Medical Center Seen the same therapist for 20 years Weekly Appointments. Lack of family support Strong social media presence

2 + Day in the Life-Saturday 10 am-Wakes up late, takes medication 12 pm- Take the metro to TMC 2 pm- Finishes checking on her mice 3 pm- Has appointment with therapist Discussion of mental health reform Possibility of care centers over private care 5 pm- Severe anxiety at home, begins searching internet and social networks for information

3 + Case 1 (cont’d) Primary Concern Linda has recently heard about possible reform in the mental health care system Possibility of losing longtime care provider Severe anxiety about losing this relationship Needs a trusting source of health care reform Up to date Accurate Address her concerns in particular

4 + Social Media/Website Experience Looks through mental health twitter accounts Sees tweet from MMS about health reform news Uses link to get to the website Finds information about mental health changes in Massachusetts Satisfied with website, adds MMS on twitter

5 + Case 2: Jeff 55 y/o male Late stage ALS 17 y/o son Wife is health care proxy, and doesn’t believe it’s legal or safe Wife is a consultant

6 + Day in the Life 8:00 am- Wakes up, takes medications 10:00 am- Wife accompanies him to doctor’s appointment See news story in waiting room discussing recent legalization of medical marijuana Wife asks physician about obtaining a prescription Physician is not comfortable prescribing Suggests referral to the pain clinic

7 + Website Experience 1:00 pm- Wife is upset, thinks this is denial of care 2:00 pm- Searches the web for a way to report this or find out more Finds the MMS website Discovers it is at the physician’s discretion 3:00 pm- Not satisfied, thinks the MMS is biased against the patient’s best interest Revision of site to more clearly state the difference between physician discretion and patient’s rights

8 + Case 3: Daniel Old looking 19 y/o Homosexual Male Living in Boston alone Recently started dating a new boyfriend Waiter and trying to go back to finish his degree

9 + Day in the Life 11:00 am- Comes to work late looking distraught 12:00 pm- Co-worker comments about a bruise and offers Daniel help, but Daniel is embarrassed 1:00 pm- Co-worker contacts his sister, who is a social worker in Massachusetts. She refers him to the MMS website Co-worker sends website to Daniel

10 + Website Experience Daniel visits website Learns about domestic violence Finds referrals to patient source Daniel has a hard time finding the section relevant to him, but is happy with the anonymity Solution: Make the “Patient Care” button more apparent and further up on the screen

11 + Case 4: Sophia 36yr M.D. Graduated with honors Finished cardiology fellowship at MGH Engaged to be married because she is pregnant and doesn’t want to shame the family so she needs to also find a local job to stay close to her husband to be Lives with fiance Has been looking at websites for jobs in the Boston area but she has not been successful DON’T LET HER LEAVE BOSTON!!!

12 + Day in the Life 6:00 am- she can’t sleep so she wakes up for some coffee 8:00 am – turns on the news and she hears the NPR report about the growing MMS organization 11:00 am – She decides that after watching the news she is going to do on the MMS site because they might have job offerings

13 + Website Experience Sophia visits website Learns that there are opportunities to apply for a job position She wishes that there were more descriptions of the job offerings Can’t find what she wants or what fits well for her


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