1. © NewEdge 2010 1 August 2010 City of West Richland Survey Analysis

2. © NewEdge 2010 2 Table of Contents Executive Summary Citizen Survey Citizen Survey Opinion Citizen Survey Characteristics Citizen Survey Speed of growth Citizen Survey Feelings of security Citizen Survey Level of activity Citizen Survey Internet activity Citizen Survey Services Citizen Survey Personal Contact Citizen Survey Impressions Citizen Survey West Richland opinion Citizen Survey Economic impact Demographics Demographics Years in West Richland Demographics Type of residence Demographics Age category Demographics Household income Demographics Race Demographics Level of education Appendix Appendix Recommendations

3. © NewEdge 2010 3 Executive summary Number of Responses – 810 Pullout interesting facts and figures from the chart analysis Generally high levels of satisfaction 90% of respondents agreed that their neighborhoods were excellent or good. 85% of respondents agreed that their quality of life was excellent or good. Among the areas that the city is performing well: garbage, parks, police. Among the areas that citizens would like to see improvement: services to youth / seniors / low-income housing, cable, transportation.

4. © NewEdge 2010 Citizen Survey

5. © NewEdge 2010 5 Citizen Survey Opinion

6. © NewEdge 2010 6 Citizen Survey Opinion

7. © NewEdge 2010 7 Citizen Survey Opinion

8. © NewEdge 2010 8 Citizen Survey Opinion

9. © NewEdge 2010 9 Citizen Survey Opinion

10. © NewEdge 2010 10 Citizen Survey Characteristics

11. © NewEdge 2010 11 Citizen Survey Speed of growth

12. © NewEdge 2010 12 Citizen Survey Feelings of security The average citizen of West Richland feels safer from violent crimes than property crimes; but the average citizen feels safe. 8% of respondents reported that they felt unsafe in violent and / or property crime.

13. © NewEdge 2010 13 Citizen Survey Feelings of security

14. © NewEdge 2010 14 Citizen Survey Feelings of security

15. © NewEdge 2010 City of West Richland 15 Citizen Survey Level of activity

16. © NewEdge 2010 City of West Richland 16 Citizen Survey Internet activity

17. © NewEdge 2010 17 Citizen Survey Services

18. © NewEdge 2010 18 Citizen Survey Services

19. © NewEdge 2010 19 Citizen Survey Personal contact

20. © NewEdge 2010 20 Citizen Survey Impressions Courtesy

21. © NewEdge 2010 21 Citizen Survey West Richland opinion

22. © NewEdge 2010 22 Citizen Survey Economic impact

23. © NewEdge 2010 Demographics

24. © NewEdge 2010 24 Demographics Years in the West Richland Nearly three-fourths (72%) of respondents have lived in West Richland for more than 5 years 8 respondents did not answer this question

25. © NewEdge 2010 25 Demographics Type of residence Nearly all the respondents (95%) live in a one family house detached. Almost four-fifths (79%) of respondents that reside in a mobile home live in Zone 1 Other responses cited included a 5 th wheel and business as the type of residence.

26. © NewEdge 2010 26 Demographics Age category This information only collected one response per household, and is therefore not a full representation of the community as a whole.

27. © NewEdge 2010 27 Demographics Household income About one-in-eight (13%) did not report their household income.

28. © NewEdge 2010 28 Demographics Race Other responses included American, Cuban, Euro, German, human being, Irish, Martian and mixed. Slightly more than half (58%) of other responses came from Zone 3 respondents. Multiple responses were allowed.

29. © NewEdge 2010 29 Demographics Level of education

30. © NewEdge 2010 Appendix Recommendations

31. © NewEdge 2010 31 Recommendations Reverse ranking scale - 5 is high and 1 is low. Data Validation within spreadsheet. Perform a more focused survey in approximately 1 year in order to gain a triangulated observation of how West Richland has improved since this survey.

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