1. Results Based Accountability Basics An Introduction to RBA Standard Training Slides Sponsored by the Ministry of Social Development

2. The Fiscal Policy Studies Institute Santa Fe, New Mexico Websites raguide.org resultsaccountability.com Book - DVD Orders sheapita.co.nz amazon.com resultsleadership.org Results Based Accountability

3. How could RBA add value to you? 3

4. Key RBA concepts 2 key types of accountability and language discipline: – Population accountability - results / outcomes and indicators – Performance accountability - performance measures 3 types of performance measures: – How much did we do? – How well did we do it? – Is anyone better off? 7 questions from ends to means: – baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities. 4

5. Results Based Accountability is made up of two parts: Performance Accountability about the wellbeing of CLIENT GROUPS/CUSTOMERS For Teams - Providers – Programmes - Agencies – Service Systems E.g. Clients of Services, Collectives, Ministries or the Health System Population Accountability about the wellbeing of WHOLE POPULATIONS For Communities – Cities – Districts – Countries E.g. All Rangatahi/Youth in Te Tai Tokerau, All Migrants in Nelson 5

6. Definitions RESULT / OUTCOME – A condition of wellbeing for children, adults, families or communities All Tamariki in Hamilton are Born Healthy, Safe Roads, Nurturing Whānau/Families, A Prosperous Economy INDICATOR / BENCHMARK – A measure which helps quantify the achievement of a result. Rate of low-birth weight babies, Rate of road crashes, Rate of child abuse and neglect, Unemployment rate PERFORMANCE MEASURE – A measure of whether a programme, agency or service system is working. Three types 1.How much did we do? 2.How well did we do it? 3.Is anyone better off? = Client Results / Outcomes Population Performance

7. From Ends to Means ENDS MEANS RESULT / OUTCOME INDICATOR / BENCHMARK PERFORMANCE MEASURE Client result = Ends Service delivery = Means From Talk to Action 7 Population Performance

8. Population Accountability For whole populations in a geographic area Mark Friedman (author) www.resultsaccountability.com www.raguide.org 8

9. The 7 Population Accountability Questions 1.What are the quality of life conditions we want for the children, adults and families who live in our community? (Population & Results) 2.What would these conditions look like if we could see them? (Experience) 3.How can we measure these conditions? (Population Indicators) 4.How are we doing on the most important of these measures? (Baseline Data and Story) 5.Who are the partners that have a role to play in doing better? (Partners) 6.What works to do better including no- cost and low-cost ideas? (What Works) 7.What do we propose to do? (Action Plan) 9

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11. Christchurch City Community Outcomes A safe city A city of inclusive and diverse communities A city of people who value and protect the natural environment A well governed city A prosperous city A healthy city A city of recreation, fun and creativity A city of lifelong learning A city that is attractive and well designed 11

12. Performance Accountability For clients of programmes, agencies, teams and service systems Mark Friedman (author) www.resultsaccountability.com www.raguide.org 12

13. The 7 Performance Accountability Questions 1.Who are our clients? (Client Group/Customers) 2.How can we measure if our clients are better off? (Client/Customer Result / Outcome) 3.How can we measure if we are delivering services well? (Quality Measures) 4.How are we doing on the most important of these measures? (Baseline Data and Story) 5.Who are the partners that have a role to play in doing better? (Partners) 6. What works to do better including no-cost and low cost ideas? (Common sense ideas & research where available) 1.What do we propose to do? (Action Plan) 13

14. Performance Accountability Getting from talk to action Client Group/Customers

15. 15 Performance Measures How much did we do? How well did we do it? Quantity Quality Effect Effort Is anyone better off? # %

16. How much did we do? How well did we do it? Is anyone better off? # of young people (clients) receiving job training / mentoring services % clients who complete the job training / mentoring programme # of clients who move off a working age benefit and into employment (at 6 months and at 12 months) % of clients who move off a working age benefit and into employment (at 6 months and at 12 months) Social Services Example Effect Effort Quantity Quality

17. Separating the Wheat from the Chaff Types of performance measures found in each quadrant How much did we do? How well did we do it? Is anyone better off? # Clients/customers served # Activities (by type of activity) % Common measures e.g. client staff ratio, workload ratio, staff turnover rate, staff morale, % staff fully trained, % clients seen in their own language, worker safety, unit cost % Skills / Knowledge (e.g. parenting skills) # % Attitude / Opinion (e.g. toward drugs) # % Behavior (e.g. School attendance) # % Circumstance (e.g. working, in stable housing) # % Activity-specific measures e.g. % timely, % clients completing activity, % correct and complete, % meeting standard Point in Time vs. Point to Point Improvement

18. How Population & Performance Accountabilities Fit Together 18

19. Contribution relationship Alignment of measures Appropriate responsibility THE LINKAGE Between POPULATION and PERFORMANCE POPULATION ACCOUNTABILITY Result: Healthy Safe Young People Youth crime rates CLIENT RESULTS/OUTCOMES # young people on programme % meeting weekly with mentor # reoffending % reoffending PERFORMANCE ACCOUNTABILITY POPULATION RESULT Mentoring Programme for Young Offenders

20. Different kinds of progress 1. Data a. Population indicators: Reporting on curves turned: % increase or decrease of the graphed data (e.g. the baseline). b. Performance measures: Client group progress and improved service delivery: How much did we do? How well did we do it? Is anyone better off? E.g. Skills/Knowledge, Attitude/Opinion, Behaviour Change, Circumstance Change 2. Accomplishments Other positive activities accomplished, not included above. 3. Stories Real stories that sit behind the statistics that show how individuals are better off e.g. case studies, vignettes, social media clips. 20

21. Key RBA concepts 2 key types of accountability and language discipline: – Population accountability - results / outcomes and indicators – Performance accountability - performance measures 3 types of performance measures: – How much did we do? – How well did we do it? – Is anyone better off? 7 questions from ends to means: – baselines and turning the curve – to make life better for our families / whānau, children / tamariki, and communities. 21

22. IN CLOSING 22

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24. Kia ora / thank you! WEBSITES: www.raguide.org www.resultsaccountability.com BOOK /DVD ORDERS: www.sheapita.co.nz www.trafford.com www.amazon.com 24