2. PADOVA IN THE EUROPEAN NETWORK: INTRA AND INTERCULTURAL COMMUNICATION 13 May 2015 9.00- 13.30 Palazzo Moroni - Padova

3. Call to Action !!! Let’s start moving… Look around you and find a partner (somebody you don’t know yet)

4. Columbian Hypnosis Exercise for 2 Follow the other person’s hand… this one’s easy…

5. The Mirror Again with your partner… or another Move like the other moves (slowly, please). More complex exercise: Do as if you just woke up!

6. Sculptor and Statue Exercise for 2 Hold on to your partner (or change quickly!) Your topic is: “communication” Move the other person like it’s a statue! Become part of the peace of art! Be yourself a statue!

7. Group of statues 1) Create 3 groups 2) Discuss 4 minutes to find a sculptor. Your topic is “conflict”! Who has the best idea? 3) The sculptor has to compose a “picture” of statues! 4) Have fun!

8. COMMUNICATION How, where and why do we communicate? Which is the difference between communicating and speaking? Communication means to make other people understand our message through words, images and gestures “ COMMUNICATION IS THE COMMON SPACE BETWEEN US”

9. ELEMENTS OF COMMUNICATION WHO? sender – receiver WHY? motivation WHAT? content HOW? process (relationship, rules, emotions)

11. COMMUNICATION 1. VERBAL: what we say 2. PARAVERBAL: how we say the words, the tone of voice 3. NON VERBAL: gestures, body posture, facial expressions, movements, body contact, distance, clothing

12. HOW DO WE COMMUNICATE? INFORMATIONS AREA RELATIONS AREA PARAVERBAL NON VERBAL VERBAL

13. COMMUNICATION WHAT I SAY the content has a weight of 7% HOW I SAY IT non verbal has a weight of 93%

14. NON VERBAL COMMUNICATION “the body language” face expression eye contact posture breathing proxemics gestuality clothing & status symbols

15. Proxemics The distance between me and you tells us about relationships and emotions close personal social public

16. INCONGRUENT MESSAGGES There is a conflict between verbal and non – verbal levels facial expressions are more powerful than words We are kind and available

17. ACTING FEELING INCOHERENCE THINKING COHERENCE ACTINGTHINKING FEELING

18. Wife Husband... she grumbles … … he withdraws into himself … CONFLICT

19. AGGRESSIVESUPERIORITY PASSIVE INFERIORITY ASSERTIVE ADULT REALISM COMMUNICATION STYLES

20. Remember that.... Don’t ever do.... It has to be.... How dare you.... You are ridicolous.... 20

21. Sorry.... I apologise.... I would like.... I don’t know if I’m right 21

22. I think that In my opinion.... According to me.... We have to analyse the situation…. The question is.... It is probably.... Shall we have a look together....

23. THANK YOU