1. Houston Emergency Center FY12 Budget Presentation June 8, 2011 Dennis J. Storemski, Director Mayor’s Office of Public Safety and Homeland Security David F. Cutler, Director Houston Emergency Center

2. 2 HEC Mission To provide the citizens of Houston with the most efficient, accurate, and professional service when processing their life-threatening calls. The Houston Emergency Center, in coordination with the Office of Emergency Management, protects life and property by operating the public safety communication system and by coordinating and managing emergency situations. The Information Technology Division is responsible for administration, maintenance, and operation of the Police, Fire/EMS computer aided dispatch (CAD) system, radio system, and records management system. HEC answers both emergency and non-emergency Police and Fire/EMS calls from citizens. The Police Department and the Fire Department have the responsibility of dispatching those calls to field units. OEM facilitates mitigation and preparedness activities before a disaster strikes and coordinates response and recovery efforts when a disaster threatens or impacts our community.

3. 3 $22,761,772 General Fund $10,719,036 Special Rev. Fund $12,042,686 $1,278,132 General Fund $830,475 Grants $447,657 $1,509,923 General Fund $538,677 (HPD) Grants $971,246 $99,197 General Fund $99,197 (HPD) $1,115,677 General Fund $517,044 (ARA) $159,771 (HPD) Grants $438,862

4. 4

5. 5

6. 6 MaleFemale AuthorizedActualWhite African AmericanHispanicOtherWhite African AmericanHispanicOther Clerical#1401002830 %100.00%0.00%7.14%0.00% 14.29%57.14%21.43%0.00% Professional#41233172140 %100.00%4.87%7.32% 2.44%17.07%51.22%9.76%0.00% Telecommunicators#166413 01488331 %100.00%2.41%7.83% 0.00%8.43%53.01%19.88%0.61% Technician#2061531103 %100.00%30.00%5.00%25.00%15.00%5.00% 0.00%15.00% Totals270241121821424118404 %100.0%4.98%7.47%8.71%1.66%9.96%48.96%16.60%1.66% HEC Workforce Makeup

7. 7 MaleFemale AuthorizedActualWhite African AmericanHispanicOtherWhite African AmericanHispanicOther Clerical#000000000 %0.00% Professional#1250202210 %100.00%41.66%0.00%16.67%0.00%16.67% 8.33%0.00% Telecommunicators#000000000 %0.00% Technician#000000000 %100.00%0.00 %0.00 0.00%0.00 Totals2701250202210 %100.0%41.66 %0.00 %16.67 %0.00%16.67 % 8.33 %0.00% OEM Workforce Makeup

8. 8 HEC Short-Term Goals (FY12) Answer emergency and non-emergency police, fire, and ambulance calls in an efficient and effective manner, while ensuring quality of the service provided to callers Maintain the computer hardware and software systems used at HEC to support Houston’s first responders in the field Upgrade CAD to support increased call volume Work with Planning Department to improve accuracy of GIS map Expansion of Quality Assurance Program Increase use of WebARM (Web Alarm Reporting Mechanism) among alarm companies Cross train employees to improve call flow Expansion of training program to provide growth opportunities for employees Implementation of technology to provide cost savings (e.g., WebARM)

9. 9 HEC Long-Term Goals Accreditation of HEC: CALEA (Commission on Accreditation for Law Enforcement Agencies) Currently underway ISO (International Organization for Standardization) Currently underway with HPD NAEMD (National Academy of Emergency Medical Dispatch) NENA (National Emergency Number Association) Establishment of a State certified academy

10. 10 OEM Short-Term Goals (FY12) Enhance the City’s disaster resiliency through public education presentations, training, and literature distribution Enhance the City’s emergency/disaster preparedness planning and response operations by conducting Table Top Exercises and Functional/Full Scale Exercises Maintain the City’s State-issued Jurisdictional Preparedness Profile rating at “Advanced” by updating all appropriate mitigation, preparedness, response, and recovery Plans by September 30, 2011 Maintain the City’s Federal and State grants eligibility by submitting the appropriate EMPG and NIMSCAST reports Upgrade the City’s Emergency Operations Center (EOC) capabilities to better serve response staff requirements for situational awareness, coordination, and communication.

11. 11 OEM Long-Term Goals (FY12) Reduce the City’s vulnerability to disaster impacts through a coordinated and comprehensive public education program Establish a Citywide Training and Exercise management System utilizing the Homeland Security Exercise and Evaluation Program Improve regional collaboration through increased interaction with regional partners Develop an inter-jurisdictional collaboration portal to facilitate secure information sharing and to promote improved planning by sharing “lessons learned” Seek EMAP accreditation

12. 12 HEC Functions by Revenue Source HOUSTON EMERGENCY CENTER 911 Call Taking11,054,577551,45511,606,032150FX 11,606,032 Police Call Taking (Non-Emergency) 4,542,209382,4034,924,61273 X 4,724,612200,000 HEC Director 326,664718,7671,045,4315 X968,72776,704 Information Technology 2,992,8881,902,8094,895,69728 X4,895,697 Open Records 270,00020,000290,0004F X130,000160,000 SUBTOTAL19,186,3383,575,43422,761,772260 Personnel Supplies Services TotalFTEs Mandated* Direct Service Admin. General Fund Special Revenue Fund Grant Other Fund * F – Federal S – State CC – City Charter CO – City Ordinance CA – Contractual Agreement FY12 General Fund Total = 10,719,036 FY11 General Fund Total = 11,231,900 FY12 Special Revenue Total = 12.042,736 FY11 Special Revenue Total = 12,431,958 Difference = (512,864)

13. 13 OFFICE OF EMERGENCY MANAGEMENT Emergency Management Operations704,518275,957980,4758 F,S CO 830,475 150,000 Emergency Management Planning Continuity of Operations/Govt Planning Recovery & Mitigation Administrative Services Emergency Operations Public Outreach Urban Area Security Initiative Regional Support223,595 3CA 223,595 Metropolitan Medical Response Planning74,062 1CA 74,062 SUBTOTAL1,002,175275,9571,278,13212 Personnel Supplies Services Total FTE s Mandated* Direct Service Admin. General Fund Special Revenue Fund Grant Other Fund OEM Functions by Revenue Source * F – Federal S – State CC – City Charter CO – City Ordinance CA – Contractual Agreement FY12 General Fund Total = 830,475 FY11 General Fund Total = 946,336 Difference = (115,861) FY12 Grant Revenue Total = 447,657 FY11 Grant Revenue Total = 447,657

14. Questions