1. Information Services Management Development Programme 17 th June 2011 Gill Woodhams Assistant Director - Planning and Administration

2. IS Management Development Programe - SAFUIS June 2011 Information Services in 2009 Successful service delivery over many years acknowledged by the University Internal recognition: Hardworking and competent staff who want to deliver professional services. Management team too large Poor cross team communication and collaboration Some duplication of services More to be done than could be accomplished by existing configuration of teams We needed to look at how we worked and consider how we could improve our approach We needed to prioritise Decide what to do and what not to do Decide when to stop and move on to the next priority

3. Information Services in 2011 Hardworking and competent staff who want to deliver professional services Management team reduced from 7 section heads to 4 AD’s A more hierarchical structure - new line management posts Almost every job description re-written and graded through HERA Internal and external communications policies adopted and in use New departmental strategy developed and endorsed by the University New project management methodology adopted across department – all work must be clearly linked to the IS Strategy More consistent working practices across Library and IT IS Management Development Programe - SAFUIS June 2011

4. Information Services in 2011 (2) 149 staff FTEs plus significant ‘irregular’ staffing £9m annual budget 120+ projects plus ‘business as usual’ 100+ frontline service hours a week 24/7/365 delivery of IT services 8,000 customers a day in the Library 4,500 students connect their PCs to the network + + + + +

5. IS Management Development Programe - SAFUIS June 2011 Information Services

6. IS Management Development Programe - SAFUIS June 2011 Which way are we pulling? Staff would like: Security and certainty Well defined and satisfying work Freedom to operate Appropriate resources Appropriate accommodation To be happy at work Recognition for doing an excellent job Satisfied customers A University that is recognised for excellence The University would like: Agility Flexibility Value for money High performance World leading services and facilities Content and valued staff Satisfied customers A University that is recognised for excellence A successful and sustainable University

7. To achieve all this we need: Well trained, competent and confident managers at every level of the organisation IS Management Development Programe - SAFUIS June 2011

8. The Programme: For all managers (however long in post) 40 staff identified (UCEA Grades 5 – 9) Programme developed with UoK HR and Staff Development team Endorsed and supported by IS SMT Launch event in early March 2011 4 x MBTI workshops in May/June 2011 Self-assessment and needs development planning Discussion with line manager Online questionnaire for development preferences https://survey.kent.ac.uk/is-management Courses to run from September 2011 IS Management Development Programe - SAFUIS June 2011

9. The Programme Content The Fundamentals of People ManagementManagment EffectivenessStrategic Leadership Personal Development Workshop (MBTI) Supporting New Starters and InductionConflict Management and ResolutionUniversity and IS Strategy Conducting AppraisalsManaging IS Budgets / Finance OverviewManaging Organisational Change An Introduction to People ManagementITIL MethodologyLondon Business Forum Event Effective Time ManagementManaging Under PerformanceMentoring Skills Equality and Diversity OverviewManaging Project TeamsMediation Training Promoting Dignity at Work and StudyRecruitment and Selection Sickness / Absence RecordingEffective Networking An Introduction to RecruitmentDeveloping Coaching and Mentoring Skills An Introduction to the Role of HR Negotiating and Influencing Skills Sickness Absence Management Managing Effective Team Meetings Fire and Safety Awareness Action Learning Sets / Mentoring / 'Buddy System' / Individual Development Plans Professional Development IS Management Development Programe - SAFUIS June 2011

10. Delivering results 146 well meaning and dedicated staff need direction Team leaders and managers have an important role in: Co-ordinating and guiding staff effort Supporting staff Tapping and filtering expert knowledge and applying it to achieve deliverable solutions and services Focusing limited resources on priorities Improving our processes and making them and their results more robust Understanding, using and promoting our management tools

11. Questions ?