1. IT as Differentiator…? IT from Enabler….... to Differentiator…… ……( issues & challenges).. ICT: Information & Communication technologies Internet & Web technologies

2. Business Impact Manufacturing: Automobiles, Aerospace, Process, etc Services: BFSI, Travel, hospitality, IT/BPO, Healthcare. Agriculture: impact of globalization..

3. Enterprise Applications ERP: Enterprise resource planning CRM: Customer Relationship Management SCM: Supply Chain Management Role they play in industry- pls select industry of your choice

4. E-Governance Central & state administration: Best practices New areas Suggested future areas of IT adoption

5. Rural Development Agri inputs.. Knowledge – e-choupal Ways to mitigate “ digital divide” Supply chain efficiencies: retail linkages, logistics, cold chain, bar code, RFID, etc

6. IT services/ ITES Evolution of IT industry: Body shopping to off-shoring.. BPO / KPO evolution: segments/ verticals Moving up the value chain: cost, quality, attrition, infrastructure

7. IT applications in Functional areas Marketing: Analytics, Research, Business Research Finance: capital markets, banking, insurance, securities, etc HR: portals, recruitment, etc

8. Way forward…. Value innovation Blue Ocean Strategy: Create uncontested market space & make competition irrelevant? Strategic differentiator: Web 2.0 applications; Sas ( software as a service-scale up as per capacity & demand)