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2. State of the Industry Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

6. Market History and Forcast Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

7. Total North American Vehicle Sales 1960 - 2009 Significant Over Buying

8. U.S. Light Vehicle SalesChange in % December 2008895,239 December 20091,030,09615.1% YTD 200813,248,568 YTD 200910,433,291-21.2% Total Industry 200716,156,705-2.5% 200813,248,568-18.0% 200910,433,291-21.2% Industry Forecast 201011,500,00010.2% Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

9. *NADA projection Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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11. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

14. So, What is the Outlook? Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

15. What does this all mean for me?? Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

16. AND BEYOND! Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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20. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

22. Thank you for being a part of the Pro Service Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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24. Top Achievers in…….. Year over Year Gross Sales Kelly Wright – Preedy’s Tire & Auto Spokane, WA Terry Hyden, U.S. Automotive, Inc. Springfield, MO Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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26. Top Achievers in…….. Gross Profit Percentage Jim Neubauer, Neubauer’s Auto Repair Ellicott City, MD Evan Brodof, Evan’s Auto Care Cincinnati, OH Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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28. Top Achievers in…….. Year over Year increase in $ per RO Matt and Marie Bowman, Doug’s Car Care Jacksonville, NC John Meglen, J.M. Auto Service Eveleth, MN Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

29. Nothing is Impossible, The word itself says I’m Possible! -Audrey Hepburn Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

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31. Next Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future

32. 1. Set your Long Term Goals including your 2010 KPI Goals. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future Goals & Action Items

33. 2. Have your Policies & Procedures completed by May 1. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future Goals & Action Items

34. 3. Create at least one component in your marketing plan that will target Gen X & Y customers. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future Goals & Action Items

35. 4. In the next 7 days, set one personal goal that will allow you to give back to mankind. Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future Goals & Action Items

36. Thank You for your trust in us Elite 2010 Pro Service Conference Elite 2010 Pro Service Conference Creating your future