1. DRIVER CPC Legislation in the UK: The Operator Millbrook, 4 th October 2012 Steve ELLIS Head of Training Road Haulage Association

2. IRU Driver CPC event 4 th October 2012

3. DCPC – Has it become a box ticking exercise ? In a nutshell - Yes Then again - No But, perhaps - Maybe

5. What is he talking about ? Approximately, 40,000 Hauliers and a similar number of Own Account operatorsApproximately, 40,000 Hauliers and a similar number of Own Account operators Covered by the same regulationsCovered by the same regulations Entirely different businesses with disparate needs, demands, standards and budgetsEntirely different businesses with disparate needs, demands, standards and budgets There is only one common denominatorThere is only one common denominator The things with a wheel at each cornerThe things with a wheel at each corner

6. What has been done, then ? What has been done, then ? We are aware of companies that require drivers to attend the same course for consecutive yearsWe are aware of companies that require drivers to attend the same course for consecutive years Without fail, Drivers HoursWithout fail, Drivers Hours Is this box ticking or sensible confirmation of a key subject ?Is this box ticking or sensible confirmation of a key subject ? Show of hands, pleaseShow of hands, please

7. Any horror stories ? Plenty, but I am not sure of the truth behind themPlenty, but I am not sure of the truth behind them Only one major training provider publicly held to account – URTU (including fraud charges)Only one major training provider publicly held to account – URTU (including fraud charges) This from approximately 1,100 Approved ProvidersThis from approximately 1,100 Approved Providers 0.09090909 %0.09090909 %

8. What does success look like ? What does success look like ? Measurable in a number of waysMeasurable in a number of ways I would suggest two key areas in which to raise standards of driver professionalismI would suggest two key areas in which to raise standards of driver professionalism Operational benefitsOperational benefits Financial benefitsFinancial benefits

9. Operational benefits Increased self confidence in the individual’s ability to do the job. Increased self confidence in the individual’s ability to do the job. We have seen this reflected in driver’s attitudes in Year 2 and beyond We have seen this reflected in driver’s attitudes in Year 2 and beyond Job specific skills training leads to reduced error (and in our industry, offending) rates and more productive staff Job specific skills training leads to reduced error (and in our industry, offending) rates and more productive staff Measurable in tacho infringements and improved road side check results Measurable in tacho infringements and improved road side check results Improved Customer service and relations Improved Customer service and relations Little feedback on this significant area Little feedback on this significant area Increased job satisfaction and motivation Increased job satisfaction and motivation Even some of the most anti drivers have been motivated following our sessions (not 100%, but some major conversions on the road to DCPC ) Even some of the most anti drivers have been motivated following our sessions (not 100%, but some major conversions on the road to DCPC ) Reduced staff turnover Reduced staff turnover No evidence of DCPC impacting No evidence of DCPC impacting Development of talented individuals Development of talented individuals No evidence of DCPC impacting No evidence of DCPC impacting Differentiator between contractors Differentiator between contractors Definitely a factor in a number of ITTs we have seen Definitely a factor in a number of ITTs we have seen Improved management productivity (managers are not wasting time “clearing up” after poorly trained staff ) Improved management productivity (managers are not wasting time “clearing up” after poorly trained staff ) Direct results of some of the above successes Direct results of some of the above successes

10. Financial benefits Reduced Fuel Consumption Definite success where chosen. Too few choosing this option Reduced Maintenance Costs No evidence of operators corelating this to DCPC Reduced Damage Costs Clear evidence of success both on road and off road Managed Insurance rates Unfortunately little evidence, a few examples Reduced Error rates Insufficient evidence available Improved Customer retention Insufficient evidence available Improved productivity Definite evidence of improved productivity among drivers undergoing further in cab training due to DCPC programmes

11. What’s our score ? Evidence of DCPC contributing to Operational benefits =Evidence of DCPC contributing to Operational benefits = Yes 5 Yes 5 No 0 No 0 Maybe 3 Maybe 3

12. What’s our score ? Evidence of DCPC contributing to Financial Evidence of DCPC contributing to Financial benefits = Yes 3Yes 3 No 0No 0 Maybe 4Maybe 4

13. DCPC – Has it become a box ticking exercise ? DCPC – Has it become a box ticking exercise ? The jury is still out, but appear to be heading towards a wary NOThe jury is still out, but appear to be heading towards a wary NO It is moving away from a box ticking exercise as operators and drivers recognise the opportunities on offerIt is moving away from a box ticking exercise as operators and drivers recognise the opportunities on offer Time will ensure it falls firmly into the category of recognised Professional Development, but that will involve a new generation of drivers with a more open mind than some (by no means all) of the current incumbentsTime will ensure it falls firmly into the category of recognised Professional Development, but that will involve a new generation of drivers with a more open mind than some (by no means all) of the current incumbents

14. Thank you