1. Unit 6 Room Service (Ⅱ) Period 4 Vocational Education Hotel English

2. Words and Expressnions Listening Text Reading Text Learning Content

3. Revision Say and act! (Who says it!) 1.What else can I do for you? 2.By the way, do you want these shirts to be starched? 3.I have some laundry to do, please. 4.I’ll tell the operator to call you up at 6 o’clock. 5.Is that OK? 6.What kind of call do you prefer, by phone or by knocking at the door?

4. Words and Expressions deal/di:l /v. 处理, 对待 employer / ɪ m ‘ pl ɔɪ ə(r) / n. 雇主 hardworking /h ɑ :d'w ɜ :k ɪ ŋ / adj. 勤劳的 holiday/‘h ɒ ləde ɪ / n. 假日的 honest / ‘ ɒ n ɪ st / adj. 诚实的 kitchen /‘k ɪ t ʃɪ n / n. 厨房 polite /pə ‘ la ɪ t / adj. 礼貌的 privacy / ‘ pr ɪ vəsi / n. 私事, 隐私

5. To be continued public /‘pʌblɪk /adj. 公共的 replace /rɪ‘pleɪs / v. 替换, 更换 respect /rɪ‘spekt / v. 尊敬 shift/ʃɪft / n. 轮班 timekeeper / ‘ taɪmki:pə(r)] /n.守时的人 uniform /‘ju:nɪfɔ:m / n. 制服 wear /weə(r) /v. 穿,戴 weekend / ‘ wi:k’end /n.周末 as well as 以及;和

6. Pre-reading Activities  Choose the correct answer. 1. Room attendants must be ____ when dealing with guests. A. early B. polite C. comfortable 2. What does not a hotel room usually have? A. A bed. B. A bathroom C. kitchen

7.  Text Listening Working in a Hotel Room Hotel room attendants make sure that hotel rooms are clean, tidy and comfortable for guests. Their duties would include: changing bed sheets, making beds, cleaning rooms, and replacing drinks in the mini-bar. They usually work shifts, including early starts, as well as some weekends and public holidays. Listening

8. To be continued They must wear uniforms while working. Employers will expect them to be honest, hardworking and a good timekeeper. Room attendants should respect for guests’ privacy and have a polite and helpful manner.

9. Exercises 1.Choose the correct word to complete the sentences. 1) By the way, do you want these shirts to be starched/starch? 2 ) I’d like this sweater wash/washed by hand in cold water. 3) I would like to request/requested a morning call. 4) What kind of call do you prefer, by phone or by knocked/knocking at the door? 5) Room attendants should respect / respected for guests’ privacy.

10.  2. Match Guest’s Inquiry or Requirement Housekeeper’s Answer 1.Is there early morning A. I’ll tell the operator call service? to call you up at 6 o’clock. Is that OK? 2.Yes. I must get up earlier B. Sure, would you like to to catch the 7:30 flight request one? tomorrow morning. 3. How long does it take C. Yes, sir. What else can to go to the airport I do for you? by taxi? 4.Then call me at 5:40, D. About half an hour. please?

11. 1. Choose the correct word to complete the sentences. 1).starched 2). washed 3). request 4). knocking 5). respect 2.Match 1).B 2). A 3). D 4). C Keys to the exercise:

12. Translate these sentences 1.Hotel room attendants make sure that hotel rooms are clean, tidy and comfortable for guests. 酒店客房服务员确保客房干净整洁及客人舒服. 2.They usually work shifts, including early starts, as well as some weekends and public holidays. 他们通常轮班工作，包括早班，以及一些周末 和公众假期.

13. To be continued 3.Employers will expect them to be honest, hardworking and a good timekeeper. 老板期望他们诚实,勤劳并且是个守时的人. 4.Room attendants should respect for guests’ privacy and have a polite and helpful manner. 客房服务员应对客人的私人物品负责并有礼 貌及乐于助人的态度.

14. Language Points  1.make sure 确保,确信 We should make sure all the rooms are clean and tidy.  2.as well as 像 … 一样,作为习语用作介词 时，as well as的涵义是 “ 还有 ” 、 “ 不但 … 而且 …” They speak English as well as Chinese.

15.  Read article loudly and try to translate it into Chinese.  Copy new words and expressions. Summary & Homework

16. Thank you for your cooperation!