2. About Thistle Our mission... We always go the extra mile to help people with disabilities or long-term health conditions lead great lives where they are in control

3. Trials and Tribulations? Moving from Block Contracts- Individual budgets Focus on Outcomes and Person Centred Planning Technical Twist HR /Learning and Development

4. Block contracts- Individual budgets Delivering flexible, responsive services to people we support. Emphasis and focus on changing the view of people we support from being passive recipients of support to being in control Customer focus and the challenges for Thistle The extra mile

5. Outcomes and Person Centred Planning Service Design Focus on Outcomes not inputs Collaborations and partnerships Systems can get in the way Challenges for Planning, Commissioning and evaluating services

6. Technical Twist What is Twist? Accountability and Transparency Challenges we faced Where are we now? Next steps?

7. HR/Learning and Development Changing the culture for staff throughout the organisation Traditional HR and a new way of doing business? Less reliance on paid support: a reality for Thistle staff

8. ?