1. LEARNING ABOUT CONSULTATION ON RECONFIGURATION JEMMA GILBERT Community Engagement Manager Sutton and Merton PCT

2. “Better Services, Closer to Home” East Elmbridge, Mid-Surrey Sutton and Merton From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals 2 SHAs, 5 LA’s/OSCs, 4 PPI Forum, 2 PCTs, 2 Acute Hospitals, 1 Mental Health Trust, GP practices, NHS staff, 650,000 population

3. Double Focus CAPITAL PROJECT SOC- Strategic Outline Case 1.Site Criteria 2.Options Appraisal 3.Formal Consultation OBC – Outline Business Case FBC – Full Business Case SERVICE REDESIGN e.g. Maternity Services, Day Surgery Units 1.Pathways of Care 2.Patient Experience

4. Research The History

5. Get Equipped

6. What’s Behind?

7. Develop A Consultation Blueprint A Stakeholder map Decision-making ‘anchor’ points Recruiting/Supporting Representatives Marcoms Planning Media PR Formal Consultation Preparation Engagement Activities Evaluation & Feedback

8. Drawing a Stakeholder Map StakeCommsContact General Public Hospital sites & service relocation Press releases, Open house drop-in’s, leaflets, radio shows N/A OSC ProcessOSC meetings, representation John Smith CR2 8DB John.smith@osc.com PPI Forum ProcessPPI Meetings, representation SCOPE office PPIF@scope.com SMHAG MH pathwaysMH lead to update, reps at March event SMHAG Drop-in Centre Staff All pathwaysIMPACT, bulletin, team brief, rep group Nelson Hospital St Helier Hospital etc

9. Point Out The Things They Can’t See

10. Summary Understand the change process –milestones and decisions Investigate the consultation history Take a whole systems approach Produce a ‘walk-it-talk-it’ consultation blueprint Produce an interactive stakeholder map Become a risk spotter Tell everyone consultation is critical to success and must be a resource priority Balance bricks and mortar with the patients experience