1. E-government in Lithuania Jurgita Kunigiškytė Jarocin, 2009 Produced as implementation of the project ERA_IP_10_2008/11/2008

2. E-government Information society development Competence in using IT Computerization of society and public sector

3. To find out how it is.. Information society development committee under the Government of Republic of Lithuania has ordered the research to analyze the E-government in LT The research represents the opinion of the 15-74 years old Lithuanian inhabitants. Real proportions of the Lithuanians’ age, sex, education, occupation, income and living place. 1000 respondents has answered the questionnaire. The research was done in 2008 July 30-August 20.

4. Social demographic characteristic of the respondents

5. Usage of the public sector’s e-services Problems in working with internet

6. Usage of the public sector’s e-services Public sector’s webpages’ usage Did you use the public sector’s webpages in the past 6 months?

7. To find a general information about institution To find juridical or administrative information To find contact information To fill electronic form or to provide necessary information for the electronic service To find information about public services and its rules To download electronic forms for the institutional services Other Reasons caused the public sector's webpage usage 62.6 38.3 24.4 22.4 22.2 19.4 3.2 0%20%40%60%80%100% Usage of the public sector’s e-services

8. I am not interested at all in the public sector’s information and services I prefer to work directly then on internet Public sector’s webpages are not useful for me I do not know where on internet I can find information about the public sector It is difficult to find information on the public sector’s webpages and it is not safe to use Other Reasons caused NOT usage of the public sector’s webpage 48.9 23.6 12.1 4.2 2.1 9.2 0%20%40%60%80%100% Usage of the public sector’s e-services

9. Public electronic services' usage

10. Information accessibility in the public sector’s webpages

11. How comfortable are public services to use Labai patogu Gan patogu Gan nepatogu Labai nepatogu (% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą naudojosi internetu, N=219) Naudojimosi viešosiomis elektroninėmis paslaugomis patogumo vertinimas 44.9 48.2 6.0 0.8 0%20%40%60%80%100% Very comfortable Quite comfortable Quite uncomfortable Very uncomfortable 44.9 48.2 6.0 0.8 0%20%40%60%80%100%

12. Public e-services that are most difficult to use Pajamų mokestis Su sveikatos apsauga susijusios paslaugos Darbo paieška Socialinės apsaugos pašalpos Viešųjų bibliotekų paslaugos Asmens dokumentų Teisinės informacijos paieška Automobilio registracija Pilietinis dalyvavimas ir konsultavimas Su transportu susijusios paslaugos Pareiškimų policijai Mokymosi paslaugos Priėmimas į aukštąsias mokyklas Leidimų statyboms išdavimas Liudijimų (santuokos, gimimo ir kt.) išdavimas Kultūros paslaugos (% nuo respondentų, kurie per pastaruosius 6 mėnesius nors kartą lankėsi viešojo sektoriaus institucijų itnerneto svetainėse, N=219) mažiausiai patogu 28.4 5.4 3.2 3.0 2.8 2.7 2.4 1.8 1.7 1.6 1.2 1.0 0.9 0.7 0.5 0%20%40%60%80%100% Income tax Health system services Job search Social relieves Public library services Personal documents Juridical information search Automobile registration Social citizenship Transport information Information to police Education services University enrollment Construction permission Marriage and other certifications Culture services 28.4 5.4 3.2 3.0 2.8 2.7 2.4 1.8 1.7 1.6 1.2 1.0 0.9 0.7 0.5 0%20%40%60%80%100%

13. Hmmm... so what?

14. What decisions can be done to change the weaknesses? Community decision making Vision – to create public administration system capable to provide better public services and meet user’s needs Government as management Decision making Change planning

15. Public libraries and e-government Libraries for innovation –The aim is to strengthen the system of public libraries in LT and help a library to become a significant institution that would encourage a more active participation of the local communities in the use of the IT possibilities.

16. Libraries for innovation Main spheres of using the Internet by users of public internet access in libraries

17. There are two choices in life: to accept circumstances as they are or to take responsibility to change them. What is your choice?