1. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 Start Here Hard Harder than You think No Way Man! T/F

2. About how much of American businesses are owned by women?

3. One third

4. The Internet has given more power to this group of individuals

5. consumers

6. use this type of communications to reach a large number of different customers

7. bulk distribution

8. one of the main ingredients in insuring repeat business from a customer

9. high level of customer satisfaction

10. the collections of information about a customer’s age, home location, and spending habits

11. demographics

12. Why do hotels take surveys when their customers check out

13. to plan forecasts

14. This usually happens to a regular registration when the customer does not arrive by 6:00 p.m

15. the room is made available for walk- in customers

16. This is usually given to a customer when they make a reservations with a credit card

17. conformation number

18. Because the hospitality business is customer-driven, what big advantage does the customer have

19. the ability to negotiate price

20. large cities like having convention centers

21. they generate jobs they help the economy they generate local taxes

22. a great cyber market that allows customers to bid on hotel and airplane reservations

23. PriceLine.com

24. Large cities often use tax dollars to develop convention centers that help the economy

25. TRUE

26. Four in ten online consumers prefer e-mail over paper mail for business correspondence.

27. TRUE

28. Providing satisfying customer experiences for hotel and restaurant guests begins with the housekeeping department.

29. FALSE

30. Selling a hospitality facility involves more than renting rooms or tables

31. TRUE

32. The hospitality sales department realizes the direct relationship between customer satisfaction and repeat business.

33. TRUE

34. Customers expect convenience and consistency from the hospitality industry.

35. TRUE

36. A stayover customer has a guaranteed reservations

37. FALSE

38. Hotels often use a data base to keep customer profiles which help in determining marketing strategies.

39. TRUE

40. A business forecast is a record of the number of customers a business had in the past few years.

41. FALSE

42. I would be considered an infomediarie if I was checking out of a hotel today.

43. FALSE

44. All hotel employees should be concerned with the appearance of the hotel and hotel sales.

45. TRUE

46. Many hotels will hold a room until 6:00 p.m. without a credit card.

47. TRUE

48. The Democratic Party is considered a big “money maker” for hotels when they have a convention.

49. TRUE

50. Fringe benefits such as health and dental insurance help keep employees loyal to their employers.

51. TRUE