LEADERSHIP CHARACTERISTICS nOne of the most important responsibilities is creating an atmosphere that encourages employees to do their best work to make the business successful. nEmployees have their own goals and needs as well. nManagers must work to satisfy important needs of each employee while also meeting the goals of the business. nLeadership characteristics are directly related to the success of the company. nLeaders help employees get work done correctly and willingly.
INFLUENCING PEOPLE nManagers can influence people to accomplish work in both negative and positive ways. nManagers can influence employees because of their POWER ( the ability to control behavior). FOUR TYPES OF POWER 1.Position Power- comes from the position the manager holds in the organization. EX: If a manager is an employee’s boss, the manager has the power to give directions. 2.Reward Power- power based on ability to control rewards and punishments. EX: Manager determines work schedules, pay increases, etc; employees are likely to respond. 3.Expert Power- power given to the people because of their superior knowledge about the work. EX: If a worker is unsure how to perform a task, they may ask an expert. 4.Identity Power- power given to the people because others identify with and want to be accepted by them. EX: Experienced and well- liked employees have identity power.
HANDLING EMPLOYEE PROBLEMS nPersonal problems nManager must be understanding to situations. (sick child, transportation problem) nDO NOT ATTEMPT TO SOLVE PROBLEMS…provide assistance!!!!! nMake employees aware of services provided within company or outside. nConfidentiality and accommodations must be made. nWork rules - regulations created to maintain an effective working environment. nEx: hours of work, care of equipment, worker safety, relationships among employees and with managers. nCompany rules are for all but there are exceptions (different departments) nUnion enforced rules nOral warnings, written warnings, short suspension, then YOU”RE OUT! nEnforcing work rules nHot stove principle