2. Continuous improvement 3rd Version app upgraded provides improved functionality Enables mobile devices to act as library card.

4. Customer Rating, Customer Suggestions, Customer Lists

7. Corporate value Meeting national and local agendas Total Place Engaging the community Community planning Knowing the city What’s info

8. Assisted Digital Service Staffing Signposting Assisted digital drop-in service either in-person or via video link to complete transactions 1/1 appointment with benefits or ICT advisor Increased number of general Learn ICT courses/ staff and volunteers New Assisted Digital course including how to apply for jobs online how to research and apply for benefits online how to use other key Council online transactions other content as relevant Engaging web content and toolkit

10. Craigmillar – Dec 2012

12. Business Hubs

13. Touchdown centres Members surgeries Learning centres Safe teen ICT Homework support School access Council information Business Hubs Lectures Signposting Key services facilitated

14. Performance driven

15. ONLINE AND PHYSICAL VISITS CSE IIP

16. Customer first % residents satisfied with the library service

17. . Best uk library service identified our key strengths as: Our range of services for hard to reach readers Our cutting edge website and Library App Our Engaging social media activity Committed support from the local authority. also referenced in our success were Our online library portal ‘Your Library’ New library facilities within the city including Drumbrae Library Hub and plans for a new library in Craigmillar Refurbished facilities in Morningside Prison Library Service Our range of special reading projects including those for dyslexic children services for older readers. 5 Judges concluded that Edinburgh Libraries & Information Services are “innovative on so many fronts, full of energy, bang up to date and unafraid of the future”. Providing “a template for libraries everywhere to be inspired by.”