1. Connecting you with care: Healthy Conversations March 2010

2. Created by Champlain CCAC and Service Provider partners, 2010 2 Introductions Please introduce yourself to your group –My name is… –One thing I really like about my job is…

3. Created by Champlain CCAC and Service Provider partners, 2010 3 Introductions CHAMPIONS - Please introduce yourself to your group –Your name –Why you chose to become a champion of healthy conversations –How have you been using the tool? –What benefits have you experienced?

4. Connecting you with care: Healthy Conversations March 2010

5. Created by Champlain CCAC and Service Provider partners, 2010 5 Who is here? Service providers Client Services Corporate Services Human Resources, Organizational Development and Communications Healthy Conversations’ Champions!

6. Created by Champlain CCAC and Service Provider partners, 2010 6 Objectives for today Morning To create common language and understanding To learn about and practice using skills and tools to facilitate engaging in healthy conversations Afternoon To practice applying what we have learned to the CCAC key corporate tools

7. Created by Champlain CCAC and Service Provider partners, 2010 7 Background on the project Healthy Work Environment fund grant program through HealthForceOntario (MOHLTC) Program objectives: design, implement, evaluate and disseminate healthy work environment tools and leading practices “Respect in the workplace”: 1 of 4 areas of focus

8. Created by Champlain CCAC and Service Provider partners, 2010 8 Why spend money on this? Recognized high levels of stress, burn-out, depression Valuing healthcare providers Dissemination – sharing with other health system partners

9. Created by Champlain CCAC and Service Provider partners, 2010 9 Project builds on… Expands on leadership development program + Personal and Professional Development Series (reached ~250 CCAC staff) Supports the journey of learning organizations Use of a Champion model

10. Created by Champlain CCAC and Service Provider partners, 2010 10 How does this fit? Supports day-to-day and other projects Tools and strategies for engaging with clients, colleagues Applicable when planning and implementing projects Supports Bill 168 – Workplace Violence

11. Created by Champlain CCAC and Service Provider partners, 2010 11 This Morning Tools to enable you in creating healthy conversations Experiences to use some of the new tools that we have shared Time for you to share, talk and digest what this means to your organization

12. Created by Champlain CCAC and Service Provider partners, 2010 12 Your Role Understand the tools Play - dare to try it! Observe yourself and share

13. Created by Champlain CCAC and Service Provider partners, 2010 13 Count the letters Turn your paper over and count the letter F Write the number on the BACK of your sheet Leave it face down

14. Created by Champlain CCAC and Service Provider partners, 2010 14 Count the letter Hand your paper over, sentence side down to the person on your right

15. Created by Champlain CCAC and Service Provider partners, 2010 15 Count the letter Count the letter F is this new sentence and write/confirm your answer on the back.

16. Created by Champlain CCAC and Service Provider partners, 2010 16 Count the letter Hand your paper over, sentence side down to the person on your right

17. Created by Champlain CCAC and Service Provider partners, 2010 17 Count the letter Count the letter F is this new sentence and write/confirm your answer on the back.

18. Created by Champlain CCAC and Service Provider partners, 2010 18 FF FEATURE FILMS ARE THE RESULT FFF OF YEARS OF SCIENTIFIC STUDY COMBINED WITH F YEARS OF EXPERIENCE. How many did you spot?

19. Created by Champlain CCAC and Service Provider partners, 2010 19 Debrief in groups So what does this mean for us in our workplace? In conversation with one another? In conversation with our clients?

20. Created by Champlain CCAC and Service Provider partners, 2010 20 What are Healthy Conversations? Healthy We both feel heard and valued We express our emotions both positive and negative We achieve something important, together Our relationship is improved, even if the conversation was challenging Unhealthy We each feel blamed and/or judged Emotions are suppressed or used against the other One wins, one loses. I’m right you’re wrong We stay locked in our stories about each other: hero, victims, villains

21. Created by Champlain CCAC and Service Provider partners, 2010 21 Healthy conversations Champions, please share a recent conversation that you had or heard that you feel illustrates the power of healthy conversations for you

22. Created by Champlain CCAC and Service Provider partners, 2010 22 The Five Disciplines

23. Created by Champlain CCAC and Service Provider partners, 2010 23 The Five Disciplines

24. Created by Champlain CCAC and Service Provider partners, 2010 24 YOUR Healthy Conversation Reflect on a conversation that you had recently that you wish would have been healthier

25. Created by Champlain CCAC and Service Provider partners, 2010 25 Personal Mastery... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.

26. Created by Champlain CCAC and Service Provider partners, 2010 26 Personal Mastery... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.

27. Mental Models... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act. Created by Champlain CCAC and Service Provider partners, 2010 27

28. Created by Champlain CCAC and Service Provider partners, 2010 28 Mental models

29. Created by Champlain CCAC and Service Provider partners, 2010 29 Mental models

30. Created by Champlain CCAC and Service Provider partners, 2010 30... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act. Mental Models

31. Systems Thinking... Is seeking to understand and appreciate the impact of actions on other parts of the system. Created by Champlain CCAC and Service Provider partners, 2010 31

32. Systems Thinking... Is seeking to understand and appreciate the impact of actions on other parts of the system. Created by Champlain CCAC and Service Provider partners, 2010 32

33. Created by Champlain CCAC and Service Provider partners, 2010 33 Learning Partner Explore with your learning partner how some of these tools could have contributed to your conversations

34. Created by Champlain CCAC and Service Provider partners, 2010 34 Team Learning... Is the ability of a group to think and learn together and to understand the value of the whole.

35. Created by Champlain CCAC and Service Provider partners, 2010 35

36. Created by Champlain CCAC and Service Provider partners, 2010 36

37. Shared Vision... Is the ability of a group to create and hold a shared view of a mutually desirable future. Created by Champlain CCAC and Service Provider partners, 2010 37

38. Created by Champlain CCAC and Service Provider partners, 2010 38 Shared Vision

39. Created by Champlain CCAC and Service Provider partners, 2010 39

40. Created by Champlain CCAC and Service Provider partners, 2010 40 String Puzzle You must work to get yourselves free (back to the starting position), so that you can both walk away Cannot remove the loops from your hands. Cannot remove the loops from your partner’s hands Cannot cut the rope/loop

41. Created by Champlain CCAC and Service Provider partners, 2010 41 Shared Learning What does today’s learning offer to your day-to-day conversations? Which of the 5 disciplines do you think will be the most fun/important for you to play with? How can you use this material in the next week? What will you commit to?

42. Created by Champlain CCAC and Service Provider partners, 2010 42 Just try it… Observe your conversations Use your tools – ask questions Encourage others to attend the sessions Have fun and enjoy learning

43. Change happens one conversation at a time… Created by Champlain CCAC and Service Provider partners, 2010 43

44. Created by Champlain CCAC and Service Provider partners, 2010 44 Going Forward Dare to try new things together Call upon the Champions Share your experiences and your ah-has with one another