1. Implementing the ESR Model Office Michèle Wilcox Learning and Workforce Manager Annual Public Meeting E-mail: michele.wilcox@burtonh-tr.wmids.nhs.ukmichele.wilcox@burtonh-tr.wmids.nhs.uk Telephone: 01283 511511 ext 2090

2. Trust Summary A medium sized acute hospital Authorised as a Foundation Trust on 1st November 2008 420 beds Employ 2,500 staff with an annual pay bill in the region of £80 million per annum Serve a population of some 360,000 Annual Public Meeting

3. ESR Vision One integrated HR System To remove duplicate effort and streamline existing processes Centralised Recruitment Quality service provision Manager and employee access Annual Public Meeting

4. ESR Journey Annual Public Meeting Core Functionality April 2008 Employee Services Team Sept 2008 OLM Live April 2009 Self Service Sept 2009 IIM interface Oct 2010 OLM e-learning Dec 2010

5. Model Office Implementation Component?Benefits achieved Recruitment & Interface with NHS Jobs Centralised recruitment. Duplicate effort eradicated. Data accuracy. Confidence in process. Adherence to legislation. IATEfficiency gains. Duplicate effort eradicated. Staff time used more effectively elsewhere. WMMP scheme. All available HR & Payroll functionality Follow ESR end-to-end process. Efficiency gains. Employee Services Team. Better service provided to customers. IIMStreamlined processes and reduced duplicate effort. Improved new starter’s experience. Data IntegrityAccurate reporting and user confidence in ESR. Self Service supports this.

6. OLM & NLMSEradication of duplication of effort and process efficiencies. Integrated system. Better data quality. Productivity gains from e- learning and cost savings. Component?Benefits achieved Absence ManagementImproved absence recording with Self Service resulting in better management of sickness and ability to be proactive. ReportingReliable information accessible at touch of a button. Managers have access to report on data. Self Service Implementation Users have ownership of information. Reduced HR admin having eradicated duplication. Improved reporting and data quality. Model Office Implementation 2

7. In progress Component?Status Establishment ControlCurrently implementing. Occupational HealthCurrently implementing. InterfacesCurrently implementing E-Rostering (Healthroster) and consultant job planning.

8. Overall Benefits One System Efficiency and effectiveness gains Cost Savings Empowering Managers Accessibility of data Interfaces to other systems

9. Critical Success Factors Strong Executive Sponsor and Project Board support Clear Project Plan Project Board and team structure ESR is our master system Open communication channels Maintained momentum for the project Process Mapping Drawing on the experience of others And finally....

10. It is a team effort!

11. Thank you for your time.