1. Tomé A. Gil October/2002 Presentation for: Ericsson TRAINING TOOL

2.  Multilanguage solution;  100% in workflow concept;  100% browser, user & administration;  Full logs registry;  Other tools available with the same infrastructure; Capital Goods & Office Supplies Rent-a-Car OvertimeTraining Claims & Sugestions Rooms Management Expenses Project Management. Consulting Authorizations Statistics User´s Management Overall Functionalities 2/11

3. Identification of Training Needs Request and Management of courses Evaluation & Statistics Process Cycle User Manager Human Resources User Admin Training Tool Manager User (individual) Global (Organization Division Department) Training Needs CasualDaily operations 3/11

4. Daily Operations/Booking Validate training needs 4/11

5. Evaluation Screen for answering to the course evaluation Two stages Imediatly after, to evaluate the course Three months after, to evaluate the benefits of the course 5/11

6.  Courses database with XML interface to connect to other databases  Catalogue tree structure  Course Content information (text, images and files)  Non-catalogued training management  Easy management of courses database  Course cost information (accept courses with diferent currencies)  Management of diferent types of costs  Certicates management  Integration with Copmpetences guidelines  Report of seats booking and reserved Courses Functionalities Admin Functionalities - Edit all content information - Update course costs - Add new files and information - Edit seats available - Update course definition - Update course duration User functionalities - Acess to course information - Multi purpose search engine - Download of all files. General Functionalities 6/11

7. Process Functionalites Admin -Management of all processes/ non catalogue and catalogue courses -Join participant -Remove participant -Email of participant available -Email broadcast for all participants, individual or groups -Standard reports and ad-hoc queries -Waiting list -Management of user history User -Historical training for Curriculum Vitae -Matching with Training Plan Status  Gateway for notifications by email/SMS;  Regular check with training plan status;  Cancellation by user/admin according organizational rules;  Easy introduction of former training courses recording;  Free configuration of emails for warning of due tasks.  Authorizations by event/value;  Complete management of authorizations General 7/11

8. Invoice  Electronic invoicing;  Confrontation of budget costs with invoice costs;  Several type of costs, cost per attendant and cost per course;  Automatic alert if invoice higher than budget;  Interface with SAP;  Rules for invoicing cancellations;  Rules for invoicing clients and suppliers;  Unlimited number of invoices;  Manual and/or automatic close of process BudgetInvoice Invoice >Budget!? Invoice < Budget Processing Screen for introduce invoices 8/11

9. Evaluation & statistics  Individual evaluation of each process;  Multiple evaluations in different stages;  Course evaluation;  Graphic interface;  Statistics per course and competence;  Group from user to entire organization;  Data exportation to a CSV for further treatment;  Statistics according position of the user in the organization;  Range of dates available;  Detailed cost of the training process Online statistics Easy export of processes 9/11

10. Interfaces Available Complete user management through HRMS, allows: Personal Data, Organizational structure, Authorization Level Interface with MUS for: Invoicing, Cost Centres Information Interface with external suppliers through XML for: Booking process, supplying database courses (ie: internal tools for Ericsson) Interface with e-learnings plataforms We use a common standard that allows easy link to e-learning plataforms such as: Learning Space (IBM), Centra (Microsoft) We believe that the success and the future of this kind of tools is intimate associated with the capability of exchange information with other tools. We provide “out-of-the-box” 10/11

11. Other Functionalities (not installed in SEP) Concept of Budget When a process requires authorization, goes with the complete cost of the action (such as: travel expenses, manual, books, materials) and not only with the costs direct associated to the course. Recommendations Information of courses evaluation by users is available for future courses, which allows that courses gain recommendation of previous participants. New graphic interface Escrita Digital develop a new graphic interface whicht we believe is more user friendly and minimize the training needs. Also allows the smooth integration with all other tools. 11/11