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Giving information Adapted from Calgary-Cambridge consultation framework Maggie Eisner, Bradford CO.

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Presentation on theme: "Giving information Adapted from Calgary-Cambridge consultation framework Maggie Eisner, Bradford CO."— Presentation transcript:

1 Giving information Adapted from Calgary-Cambridge consultation framework Maggie Eisner, Bradford CO

2 Giving information In writing On the telephone When prepared To patients and relatives Face to face Off the top of your head In a leaflet To other doctors To other health professionals To other agencies In a report Through an interpreter

3 Calgary Cambridge framework: tasks in the consultation Initiating the session Initiating the session Gathering information Gathering information Building the relationship Building the relationship Explanation and planning Explanation and planning Closing the session Closing the session

4 3 aspects of information giving Providing the right amount and type of information Providing the right amount and type of information Aiding accurate recall and understanding Aiding accurate recall and understanding Achieving a shared understanding and incorporating the patients perspective Achieving a shared understanding and incorporating the patients perspective

5 Providing the right amount and type of information: Aims Assess each individual patients information needs Assess each individual patients information needs Give comprehensive and appropriate information Give comprehensive and appropriate information Neither restrict nor overload Neither restrict nor overload

6 Providing the right amount and type of information: Skills Assess patients starting point Assess patients starting point Chunk and check Chunk and check Give explanation at appropriate times Give explanation at appropriate times Ask patient what other information would be helpful Ask patient what other information would be helpful

7 Aiding accurate recall and understanding: Aim To make information easier for patient to remember and understand To make information easier for patient to remember and understand

8 Aiding accurate recall and understanding: Skills Organise explanation logically Organise explanation logically Language Language Use explicit categorisation or signposting Use explicit categorisation or signposting Use visual methods to convey information Use visual methods to convey information Use repetition and summarising Use repetition and summarising Check patients understanding Check patients understanding

9 Achieving shared understanding incorporating patients perspective: Aims Provide explanations that relate to patients view of problem Provide explanations that relate to patients view of problem Discover patents thoughts and feelings about information given Discover patents thoughts and feelings about information given Encourage interaction rather than one way transmission Encourage interaction rather than one way transmission

10 Achieving shared understanding incorporating patients perspective: Skills Relate explanation to patients view of the problem Relate explanation to patients view of the problem Provide opportunity and encouragement for patient to contribute Provide opportunity and encouragement for patient to contribute Pick up verbal and non verbal cues Pick up verbal and non verbal cues Elicit patients beliefs, reactions and feelings Elicit patients beliefs, reactions and feelings


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