1. Hannes Astok26.04.05 E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu

2. Hannes Astok26.04.05Estonia Facts about Estonia Population 1,34 M Area 45 000 km 2 240 municipalities among them 39 cities Population in the cities 943 000 e.g. 70% of population is urban

3. Hannes Astok26.04.05 Responsibilities of the cities Education Social care Culture, youth, sports Roads, parks Public transportation Spatial planning Building regulations Business development

4. Hannes Astok26.04.05 The aim on infosociety To serve people better No sense of time 24/7/365 No sense of location Different channels/equipment To give people access to all information To help people realize their potential

5. Hannes Astok26.04.05 Public Information Act All public documents should be published in the municipality’s home page Legislation Data Surveys Public information Application forms

6. Hannes Astok26.04.05tallinn

7. Hannes Astok26.04.05tõrva

8. Hannes Astok26.04.05 Vara vald

9. Hannes Astok26.04.05 Tartu www

10. Hannes Astok26.04.05 Astok www

11. Hannes Astok26.04.05 ICT penetration in Estonia Computer penetration 48% Mobile penetration 95%

12. Hannes Astok26.04.05 All municiplities have access to internet Big cities: broadband 100MB-1GB Rural municipalities: ADSL 0,5-2 MB or radio links

13. Hannes Astok26.04.05 Internet Access for citizens Public Internet Access Points Schools Libraries Senior Centres Youth Centres Offices Homes

14. Hannes Astok26.04.05 Services should be easy to use People need to get common to the Internet and to the services It should be easy, friendly and even funny

15. Hannes Astok26.04.05 Tartu www

16. Hannes Astok26.04.05webcam

17. Hannes Astok26.04.05leiubüroo

18. Hannes Astok26.04.05buss1

19. Hannes Astok26.04.05buss2

20. Hannes Astok26.04.05 Id pilet

21. Hannes Astok26.04.05 ID ticket Results: in Tallinn 70% using ID ticket Reason: ID ticket is cheaper than paper ticket

22. Hannes Astok26.04.05 Online services Services are similar for every municipality Development works are expencive Security portal is expencive

23. Hannes Astok26.04.05 Online services Common governmental portal eKodanik /eCitizen Login with ID card or tby internet bank Open for all public services municipalities, government agencies, public institutions

24. Hannes Astok26.04.05ekodanik

25. Hannes Astok26.04.05 Kiri trt linnale

26. Hannes Astok26.04.05xtee

27. Hannes Astok26.04.05 Important In all services are used central databases All changes will be reflected directly to the web page or on application form Less faults Easy to make changes

28. Hannes Astok26.04.05 Cooperation issues Government Back office X-road: state registries E-kodanik: citizen portal Municipality Front office Application forms Service points

29. Hannes Astok26.04.05 Cooperation issues Cooperation between central government and municipalities is unaivoidable

30. Hannes Astok26.04.05 Paperless office Important task for ever municipality Now in use ~40% of municipalities Workflow speed is double higher Connected with e-application forms

31. Hannes Astok26.04.05Gopro1

32. Hannes Astok26.04.05gopro2

33. Hannes Astok26.04.05M-services Estonia Computer penetration 48% Mobile penetration 95% There is lot of services worth to provide by mobile

34. Hannes Astok26.04.05M-services M-parking Over 50% of parking payments in Tartu are made by mobile T-number Tourist information by mobile phone

35. Hannes Astok26.04.05M-services City phone 1789 SMS, calls or e-mails about utility issues: Nonworking street lamps Broken park benches Hole in the street

36. Hannes Astok26.04.05M-services M-teacher Messages from teacher to the students and parents M-library Alerts about non-returns or book arrivals M- neighbor watch Alerts from police to neighbor-watch teams, bus and taxi drivers

37. Hannes Astok26.04.05 Location services Location services are coming to market Intuitive approach

38. Hannes Astok26.04.05askohateenus1

39. Hannes Astok26.04.05Asukohateenus2

40. Hannes Astok26.04.05tulemus

41. Hannes Astok26.04.05Estonia Our mission To help people realize their potential with the tools of infosociety

42. Hannes Astok26.04.05 Thank you! Hannes.Astok@raad.tartu.ee Tel +372 736 1111 Mobile +372 5091366 www.tartu.ee