1. CANTEEN OPERATIONS SECTION 709 Canteen Operations  Duties of Commander  Duties of Quartermaster  Duties of Trustees  Duties of House Committee

2. TO BE PROFITABLE Control pricing/portioning of beverages Control pricing/portioning of beverages Using Volunteers Using Volunteers Active support by VFW Post members, Auxiliary and guests Active support by VFW Post members, Auxiliary and guests Actively renting of Hall Actively renting of Hall Conduct Post Fundraiser/Events Conduct Post Fundraiser/Events Streamline hours of operation Streamline hours of operation

3. DUTIES OF POST COMMANDER Provide Leadership Provide Leadership Help set canteen goals Help set canteen goals Teamwork with House Committee/Auxiliaries Teamwork with House Committee/Auxiliaries Knowledge in Canteen Operations Knowledge in Canteen Operations Knowledge of Profit & Loss Knowledge of Profit & Loss Compliance and enforcement of Federal, State, County & City ordinances and regulations Compliance and enforcement of Federal, State, County & City ordinances and regulations

4. DUTIES OF QUARTERMASTER Understand Canteen Operations Understand Canteen Operations Keep accurate Canteen records Keep accurate Canteen records Receive and deposit all funds from Canteen Receive and deposit all funds from Canteen Disburse funds only when authorized Disburse funds only when authorized Work together with House Committee Work together with House Committee Inform membership of status of Canteen regarding Profit or Loss Inform membership of status of Canteen regarding Profit or Loss

5. DUTIES OF TRUSTEES Understand the opening/closing of Canteen operations Understand the opening/closing of Canteen operations Check to see all payments are accurate to invoices or other bills Check to see all payments are accurate to invoices or other bills Work with Canteen Manager regarding monthly inventory Work with Canteen Manager regarding monthly inventory

6. DUTIES OF HOUSE COMMITTEE As outlined in Post By-Laws or House Committee SOP As outlined in Post By-Laws or House Committee SOP Maintain a House Committee SOP Maintain a House Committee SOP Maintain a Canteen Manager/Bartenders SOP Maintain a Canteen Manager/Bartenders SOP If you don’t have an SOP, WRITE ONE! If you don’t have an SOP, WRITE ONE! Hold Monthly House Committee Meetings Hold Monthly House Committee Meetings Receive Canteen Manager’s report of hall rentals and Profit/Loss report Receive Canteen Manager’s report of hall rentals and Profit/Loss report Give the minutes to the Post Adjutant for Post meeting and filing Give the minutes to the Post Adjutant for Post meeting and filing

7. WE ARE UNDER IRS 501c (19) GROUP EXEMPTION 1416

8. INSURANCE Liability Liability Property Property Liquor Liability Liquor Liability Workers Compensation Workers Compensation – Inform insurance company you want volunteers covered

9. CANTEEN OPERATIONS Bartenders daily log used & reviewed by? Bartenders daily log used & reviewed by? Register Tapes saved daily and recorded? Register Tapes saved daily and recorded? Deposits done daily, weekly? Deposits done daily, weekly? Separate deposits itemized for Canteen sales. Separate deposits itemized for Canteen sales. Canteen inventory done Monthly? Canteen inventory done Monthly? Canteen P & L reported Monthly by Canteen Mgr? Canteen P & L reported Monthly by Canteen Mgr? Canteen income and expenses are recorded on a designated column in ledger or similar? Canteen income and expenses are recorded on a designated column in ledger or similar? Fed & State Withholding? EDD? Sales Taxes? Fed & State Withholding? EDD? Sales Taxes?

10. CANTEEN PROFIT & LOSS Paid employee vs. volunteers Paid employee vs. volunteers Pricing of Drinks Pricing of Drinks Bartenders over pouring Bartenders over pouring Ringing up of sales Ringing up of sales Shortages at end of shift Shortages at end of shift

11. COMMON CAUSES OF LOW PROFITS Cost to pay for full time Manager or Employees Cost to pay for full time Manager or Employees Poorly set Business Hours Poorly set Business Hours Not charging enough/over pouring of drinks Not charging enough/over pouring of drinks Purchasing individual bottles vs. case Purchasing individual bottles vs. case Not renting the hall Not renting the hall Free shift drinks Free shift drinks Embezzlement Embezzlement

12. IMPROVE PROFIT Adjust Pour Amount/Drink Pricing Adjust Pour Amount/Drink Pricing Adjust Operational Hours Adjust Operational Hours Train to Standards (SOP) Train to Standards (SOP) Follow-up/Evaluation Follow-up/Evaluation Monthly Report (P & L) Monthly Report (P & L)

13. CANTEEN REGISTER Daily Z out of cash register nightly Daily Z out of cash register nightly Bartender to complete Closeout Form Bartender to complete Closeout Form Attach Daily Z out slip attached to Bartenders daily Closeout Form Attach Daily Z out slip attached to Bartenders daily Closeout Form Verify closeout form $$ amount with Z closeout slip Verify closeout form $$ amount with Z closeout slip Keep all Z out tapes on file Keep all Z out tapes on file Have a Cash Register with Continuous Grand Totals Have a Cash Register with Continuous Grand Totals

14. CANTEEN INVENTORY Should be taken at the end of each month Should be taken at the end of each month Done by Canteen Manager Done by Canteen Manager A Trustee will assist A Trustee will assist Inventory from Canteen and Storage Inventory from Canteen and Storage Only have enough inventory to operate don’t over purchase Only have enough inventory to operate don’t over purchase

15. MONTHLY REPORT OF PROFIT & LOST P & L monthly summary prepared by Canteen Manager P & L monthly summary prepared by Canteen Manager Report given at the end of the month to House Committee Report given at the end of the month to House Committee Report then given to Quartermaster Report then given to Quartermaster Reported by Quartermaster at the next Post meeting Reported by Quartermaster at the next Post meeting

16. QUESTION & ANSWERS

17. DEPARTMENT CONTACT INFORMATION Nick Guest nguest@vfwca.org @vfwca.org Steve Milano milano@vfwca.org Mary Kienlen kienlen@vfwca.org Erinn Thomas thomas@vfwca.org

18. WE APPRECIATE YOUR PARTICIPATION!