1. Integrated Working IN Salford
Angharad Jackson

3. Victoria Climbié Born 2nd November 1991 Died 25th February 2000
Inquiry established 20th April 2001 under Lord Laming
Published 28th January 2003
407 pages
108 recommendations

4. Victoria was known to 4 Social Services Depts. 3 Housing Depts.
2 Police CP Teams
2 Hospitals
1 Specialist NSPCC Centre
No school
No GP

5. 3 key messages
Clear line of accountability
Better integration of services
Clear lines of communication

6. Government response Transfer of Children’s Services to DfES (now DCSF)
Integration of education and children’s social care
Minister for Children and Families
Lead Member for Children’s Services
Director of Children’s Services
Local Safeguarding Children Boards
Children’s Trusts

7. Integrated Working Toolkit
Information sharing guidance
Common Assessment Framework (CAF)
Role of Lead Professional
Integrated service delivery model (Family Action)
Online directory of resources
ContactPoint (previously known as the Information Sharing Index

8. What is ContactPoint?
ContactPoint will be the quick way to find out who else is working with the same child or young person, making it easier to deliver more coordinated support.
This basic online directory will be available to authorised staff who need it to do their jobs. It is a key part of the Every Child Matters programme to improve outcomes for children alongside ICS and (e)CAF

9. What will the benefits be?
Quickly identify whether a child is receiving universal services (education, primary health care)
Less time spent trying to find other practitioners who may be involved
Indicates whether a CAF has been completed
Supports more effective multi-agency working which should lead to a better service for children and young people

10. Support services (national and local)
The Big Picture
Local
Local data supply
No IT Access
Mediated Access
P R A C T I T I O N E R A C C E S S
Web Access
Modified CMS
other
DWP
DCSF
ONS
National
NHS
National data supply
Data matching
Access Controls
Support services (national and local)
SECURITY
ContactPoint
150 ‘accountable’ LAs

11. Information held
BASIC
DEMOGRAPHICS
General Practice
Contact Details
Health Visitor
UNIVERSAL
SERVICES
Educ/School
School Nurse
ADDITIONAL
INVOLVEMENT
examples
INDICATORS
Child’s Name
Youth Worker
Contact Details
CAF
Indicator
Gender
Social Worker
Contact Details
Lead Professional
Contact Details
Unique Identifier
Date of Birth
SENCO
Contact Details
Sensitive Service
Contact Details
Address
Parent(s)/Carer(s)
Contact Details
ContactPoint will not hold case data or assessment information

12. What information will be held on ContactPoint?
ContactPoint will only contain the following basic information:
• name, address, gender and date of birth of all children in England (aged 0-17); and
• name and contact details for:
parents or carers;
educational setting (e.g. school);
primary medical practitioner (e.g. GP practice);
other services; and
lead professional (if appointed).

13. Continued…
There will also be the facility to indicate if practitioners have completed an assessment under the Common Assessment Framework.
Informed consent of the child or young person’s parent/carer will be needed to record contact details of sensitive services (currently defined as sexual/mental health and substance abuse). Access to this information will be restricted.
ContactPoint will NOT contain any detailed information (such as case notes, assessments, medical data or exam results).

14. Who will have access?
Access to ContactPoint will be restricted to authorised users who need it as part of their work.
In order to be granted access, users will require:
enhanced Criminal Records Bureau clearance
authorisation from line manager
training
A authentication token
Authorised users will be able to access ContactPoint
Through an existing case management system
Directly through a secure web link
Via another authorised user (mediated access)
It will not be possible for any user to access any case management systems or case data held by another agency through ContactPoint.

15. Viewing ContactPoint
ContactPoint
Authorised practitioner uses a security token to view ContactPoint directly through a web interface
Practitioner is working with a child or young person
Management Information
Mediated access – authorised ContactPoint user accesses ContactPoint through another authorised user

16. automatic update of involvement and contact details
ContactPoint will be updated from case management systems wherever possible
Case
Mgmt
System
automatic update of involvement and contact details
ContactPoint
Practitioner is working with a child or young person
Practitioner updates case information
Mediated access - alternative route where no system link is possible
Authorised user updates ContactPoint

17. ContactPoint in Salford
Salford is an early adopter of ContactPoint
First users of ContactPoint in Salford go live October 2008
Roll-out throughout 2009

18. Further information Resources Newsletter Contact details
Newsletter
Contact details
Angharad Jackson