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UK HE Shared Services Chris Cobb Pro Vice-Chancellor.

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Presentation on theme: "UK HE Shared Services Chris Cobb Pro Vice-Chancellor."— Presentation transcript:

1 UK HE Shared Services Chris Cobb Pro Vice-Chancellor

2 Shared Services - Definitions Centralisation within one institution Sharing between institutions Out-Sourcing to a third party

3 Gershon Review (2004/5) Transformational Government Technology (2005) NHS – XANSA (now Steria) – 150 Healthcare Trusts – 21M patient records – £225M in savings Austria HEFCE – KPMG Report – Pilot Studies – …..? SCONUL – University Librarians JISC – Joint Information Systems Committee Origins/Perspectives:

4 Austrian Model

5 KPMG Shared Services in HE Report: Barriers Barriers: The additional costs of shared services as a result of irrecoverable VAT. The need for HEIs to maintain their independence (and be seen to be doing so), when they are in competition with one another. Threat to academic or operational independence, or sharing student services without compromising a competitive advantage

6 UCAS >500,000 undergraduate applications processed per year JANET network connecting UK universities, FE Colleges, Research Councils, Specialist Colleges and Adult and Community Learning providers. Over 18 million end-users. USS – pension fund with 133,000 active members SLC – over 800,000 loan applications for September 2010 RCUK – shared HR, finance, procurement, IT, payroll, grant processing M25 Library group – 59 member institutions Follow the Sun – out of hours ICT Support Internal Audit : Kingston City Group, UNIAC Procurement – Advice and consortia LUPC, SUPC et al SUMS – management consultancy services with 31 members KPMG Shared Services in HE Report: UK Examples Critical Mass Economy of Scale

7 Ernst Young – Finance Function Decision Support –Perform planning, budgeting & forecasting –Perform cost management & profitability –Evaluate & manage financial performance –Manage capital Control –Manage Internal Control –Manage Treasury –Manage Taxes Reporting –Manage policies and procedures –Perform product and general accounting –Deliver reporting Transaction Processing –Process accounts payable –Process expense reimbursements –Process payroll –Process revenue accounting

8 HEFCE Feasibility Pilots / Institutional Experiences Research Data Services Salford & Derby shared data centre Bloomsbury Group Durham Finish (Helsinki) Liverpool Austria

9 University of Liverpool & Liverpool John Moores University by PA Consulting

10 Liverpool Outcomes Leave StandaloneCollaborationShared Services Exams Management Student Support – Health HR – Employee Counselling Finance – Financial Planning & Reporting Management Reporting Audit Compliance Catering Bibliographic Services Library Information Services Student Support – Accommodation Support Facilities management - Travel planning Risk Management Student Financials Student Support – Counselling Students Support – Loans/Welfare HR –Training & Development HR – Maintain Staff Records HR – Monitor Staff Absence HR – Payroll IT – Production & Operation Support IT – Business Systems Management & Support Finance – Operational Transactions Facilities management - Business Continuity Health & Safety Printing Post & Transport

11 Standing Committee (SCONUL) Library Management Systems Modularisation SAAS Resource Discovery standards Licensing 92% interest in a shared service undertaking e- Journals licensing 92% interest in a shared service undertaking e-Books licensing 84% interest in a shared system for Electronic Resource Management 77% interest in a shared service undertaking ERM

12 Joint Information Systems Committee (JISC) Duke and Jordon Report Flexible Service Delivery Programme Enterprise Architecture Service Orientated Architecture System Modularisation Cloud Computing

13 Duke & Jordon: Systems Source: JISC Shared Services Study Report 2. Software currently in use for administrative systems in UK FE & HE. Undertaken by Duke & Jordon April 2008

14 Duke & Jordon: Principal Drivers for ICT Shared Services

15 Hybrid cloud solution for research repository services Regional University collaboration with local council for shared ICT service Use of EA: centralised timetabling for space efficiency and carbon reduction smart card access control integrated learning environments Product modularisation utilising cloud deployed systems and SOA Secure electronic document delivery e.g. degree certificates GRID enabled HPC Cloud based Enterprise Service Bus Research Management JISC Flexible Service Delivery Programme (FSD)

16 Reluctance dissipating with burning platform of fiscal crisis, cut-backs VAT – despite increase it is unavoidable and staff costs are increasing (pay & pensions) New Govt push for efficiency, driven by fat cat perception - £20M stimulus Shared Data Centres E-Procurement FSD Funding Current Situation

17 One of the great ironies for those of us in higher education ICT is that, in the coming years, doing the best possible job for our institutions will mean finding the optimal ways to replace our functions with outside services. In other words, a critical part of our job will be to outsource ourselves as effectively as possible. Painting the Clouds, Educause Review, vol 43, no. 6 (Nov/Dec 2008) Colin Currie, Director of Administrative Information Services, Princeton University

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