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1 Life after Google Web-based Library e-services at the London borough of Hillingdon Derrick Fernandes.

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Presentation on theme: "1 Life after Google Web-based Library e-services at the London borough of Hillingdon Derrick Fernandes."— Presentation transcript:

1 1 Life after Google Web-based Library e-services at the London borough of Hillingdon Derrick Fernandes

2 2 "People are sick of wasting their time when about 50% of web searches turn up unsatisfactory results and that's not me talking, that's the analysts. People are now willing to pay for quality information." Clare Hart, CEO news retrieval service Factiva "People are sick of wasting their time when about 50% of web searches turn up unsatisfactory results and that's not me talking, that's the analysts. People are now willing to pay for quality information." Clare Hart, CEO news retrieval service Factiva "The free internet model - back to the idea of the egalitarian, hippy web - is gone. It's a business environment now. If you want high-value services, you pay for them Mike Davis, senior research analyst at Butler Group

3 3 UkOnline Centres Learning Centres ICT courses Friendly Staff with ICT skills e-Government e- Information PC Self booking e-Learning e-Books Taster sessions Power point 180 PCs & Broadband WordprocessingPublisher DatabasesSpreadsheets CD-RW Video Conferencing Scanners Web portal Printing Digitisation ECDL Adaptive Technology - wheel chair friendly workstations, text to speech software & screen magnification Hillingdon Peoples Network

4 4 Why? Better service – library and remote Complements existing resources Quality of information Functionality Convenience – I want it now - 24/7 Attract new users Content for 180 Peoples network PCs Raising levels of information provision at all 17 sites

5 5 e-Information at Hillingdon xreferplus KnowUK InfoTrac Newspaper database Times Digital Archive Britannica Online Oxford Dictionary of National Biography (Sept 2004) Grove Art Online

6 6 125 key reference titles –facts –words –concepts –people –places –sayings xreferplus

7 7 KnowUK online library of UK information over 100 publications –advice –whats what –whos who –leisure

8 8 Gale InfoTrac newspapers 8 newspapers 3 million articles updated daily –job interviews –film,book,video & theatre reviews –homework –company info. –holiday planning –research

9 9 Gale – Times Digital Archive

10 10 Britannica Online

11 11 Oxford Dictionary of National Biography (Sept 2004) 50,000 biographies 60 volumes 50,000 biographies 60 volumes

12 12 Grove Art Online

13 13 e-Learning

14 14 Hillingdons e-Learning website

15 15 e-Learning with NETg Modules Features Very flexible – online learning, anytime, anywhere, 24/7 access Pre- learning exercises & revision exercises Creates personalised Learning Plan Allows for different styles of learning Hearing – audio Visual - reading off the screen Practising – exercises throughout

16 16 ECDL Testing Partnership with Corporate Training Dept Application to BCS 3 Approved ECDL Testing Centres Uxbridge Library LC Harlington Library LC Online Testing using Enlight TestStation 1 Testing session per month at each Learning Centre

17 17 Enlight TestStation Performer / Non Performer banks of Test Questions Types of questions: multiple choice multiple response fill in blanks true / false drag and drop hotspot selection / ranking Example of an online demo test Results within minutes

18 18 Implementation to date Staff training on registering learners & assigning modules ICT Learning Facilitator Post Offering regular FREE ECDL Taster sessions across borough libraries Over 400 ECDL Modules sold Learner Support

19 19 e-Books web based

20 20.NET XML Java 420 titles for the expert IT user

21 21 ….and the novice user Desktop Applications Graphics Business

22 22 Searching Safari eBooks

23 23 Safari – not only ICT…..

24 24 Supplier - Checklist Free Trial User licences – unlimited? Pricing policy – population /sites How is remote access being provided? What technical support? What ongoing marketing help? What level of training? What sort of statistics? MARC records?

25 25 Access within the Library sites at Hillingdon by IP address REMOTE library members at home or elsewhere by barcode validation and/or referral URL

26 26 Barcode validation

27 27 Referral URL

28 28 Referral URL

29 29 Staff Survey – knowledge of services

30 30 Staff use made of services

31 31 Staff comments about the service

32 32 Staff challenges integral part of the service involvement & ownership champions all staff – think electronic training

33 33 Staff Training learning centre powerpoint live Internet feed interactive whiteboard data projector web-based tour customised handouts

34 34 Marketing Virtual Services w orking with suppliers new members - password printed publicity website

35 35

36 36 Users – marketing on the website

37 37 Website & PC – Help Notes

38 38 Funding

39 39 Funding streams e-Learning budget national funding - IEG2 capital budget general stock budget reviewing monograph / electronic mix

40 40 Hillingdons Peoples Network User Survey Nov Evaluation

41 41 Electronic Information services – user survey

42 42 Product usage information

43 ECDL website - Thomson NETg website - Account Manager Adam Chicktong - Enlight TestStation - Tony Hanwell (MD) - Hillingdon Libraries People's Network site - Hillingdon Libraries websitehttp://www.enlight.nethttp://libraries.hillingdongrid.orghttp://www.hillingdon.gov.uk/libraries

44 44


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