2DEFINITION OF CLASSICAL APPROACH “Classical approach of management professes the body of management thought based on the belief that employees have only economical and physical needs and that the social needs & need for job satisfaction either does not exist or are unimportant. Accordingly it advocates high specialization of labour,centralized decision making & profit maximization.”
3Classical approach is the oldest formal school of thought which began around 1900 and continued into the 1920s.Its mainly concerned with the increasing the efficiency of workers and organizations based on management practices, which were an outcome of careful observation.Classical approach mainly looks for the universal principles of operation in the striving for economic efficiency.Classical approach includes scientific, administrative & bureaucratic management.
4SCIENTIFIC MANAGEMENT focuses on the “one best way” to do a job. ADMINISTRATIVE MANAGEMENT focuses on the manager & basic managerial functions.BUREAUCRACTIC MANAGEMENT focuses on the guidelines for structuring with formalization of rules, procedures and a clear division of labour.
5MAJOR CONTRIBUTORS FREDERICK WINSLOW TAYLOR (1856-1915) FRANK GILBERTH ( ) & LILLIAN GILBERTH( )
7CLASSICAL APPROACH SCIENTIFIC MANAGEMENT THEORY FREDERICK W.TAYLOR ( )- FATHER OF SCIENTIFIC MANAGEMENTANALYSED MANAGEMENT SCIENTIFICALLY TO FIND OUT THE MOST EFFICTIVE WAY TO DO A JOB - “ONE BEST WAY” TO DO THE JOB.GENERAL ADMINSTRATIVE MANAGEMENT THEORYHENRI FAYOL ( )- FATHER OF MODERN MANAGEMENTANALYSED MANAGEMENT AS A UNIVERSAL PROCESS OF PLANNING,ORGANIZING, COMMANDING,COORDINATI-NG& CONTROLLING. ALSO INTRODUCED FOURTEEN PRINCIPLES OF MANAGEMENT.
8THEORIES TAYLOR’S THEORY OF SCIENTIFIC MANAGEMENT FAYOL’S ADMINISTRATIVE THEORYWEBER’S THEORY OF BUREAUCRACY
10FEDRICK WINSLOW TAYLOR(1856-1915) Father of Scientific Management “one best way for doing the job”“one best way for doing the job”
11DefinitionScientific management was a theory of management that analyzed and workflows, with the objective of improving labor productivitymanagement of a business, industry, or economy, according to principles of efficiency derived from experiments in methods of work and production, especially from time-and-motion studies- (mass noun)
12In 1898, Taylor joined Bethlehem Steel. Taylor was a mechanical engineer who sought to improve industrial efficiency.Working in the steel industry, Taylor had observed the phenomenon of workers' purposely operating well below their capacity, that is, soldiering. He attributed soldiering to three causes:
13The almost universally held belief among workers that if they became more productive, fewer of them would be needed and jobs would be eliminated.Employees take great care never to work at a good pace for fear that this faster pace would become the new standard. If employees are paid by the quantity they produce, they fear that management will decrease their per-unit pay if the quantity increases.Workers waste much of their effort by relying on rule-of-thumb methods rather than on optimal work methods that can be determined by scientific study of the task.
14Hence, term ‘Scientific Management’ evolved. Taylor insisted that management itself would have to change and further, that the manner of change could be determined only by scientific study.Hence, term ‘Scientific Management’ evolved.Taylor suggested that decisions based on rules of thumb and tradition be replaced with precise procedures developed after careful study of individual situationsTaylor insisted that management itself would have to change and further, that the manner of change could be determined only by scientific study
15He use stop watches to measure the workers efficiency Time StudiesTaylor argued that even the most basic, mindless tasks could be planned in a way that dramatically would increase productivity, and that scientific management of the work was more effective than the "initiative and incentive" method of motivating workers.To scientifically determine the optimal way to perform a job, Taylor performed experiments that he called time studies, (also known as time and motion studies).He use stop watches to measure the workers efficiency
16The following are examples of some of the time-and-motion studies that were performed by Taylor.
171.Pig IronIf workers were moving 12 1/2 tons of pig iron per day and they could be incentivized to try to move 47 1/2 tons per day, left to their own wits they probably would become exhausted after a few hours and fail to reach their goal.By first conducting experiments to determine the amount of resting that was necessary, the worker's manager could determine the optimal timing of lifting and resting so that the worker could move the 47 1/2 tons per day without tiring.
18Not all workers were physically capable of moving 47 1/2 tons per day; perhaps only 1/8 of the pig iron handlers were capable of doing so.While these 1/8 were not extraordinary people who were highly prized by society, their physical capabilities were well-suited to moving pig iron. This example suggests that workers should be selected according to how well they are suited for a particular job.
192.The Science of Shoveling In another study of the "science of shoveling", Taylor ran time studies to determine that the optimal weight that a worker should lift in a shovel was 21 pounds. Since there is a wide range of densities of materials, the shovel should be sized so that it would hold 21 pounds of the substance being shoveled.firm provided the workers with optimal shovels. The result was a three to four fold increase in productivity and workers were rewarded with pay increases. Prior to scientific management, workers used their own shovels and rarely had the optimal one for the job.
20The main things Taylor noticed for inefficiency The lack of standard tools or techniquesThere is no match between skill and jobNo motivation from the management
22Replace rule-of-thumb work methods with methods based on a scientific study of the tasks. Scientifically select, train, and develop each worker rather than passively leaving them to train themselves.Cooperate with the workers to ensure that the scientifically developed methods are being followed.Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks.
24General approach Developed standard method for performing each job Selected workers with appropriate abilities for each jobTrained workers in standard method.Supported workers by planning their work and eliminating interruptions.Provided wage incentives to workers for increased output.
25ContributionsDemonstrated the importance of compensation for performanceInitiated the careful study of tasks and jobsDemonstrated the importance of personal selection and training
26Did not acknowledge variance among individuals. CriticismDid not appreciate the social context of work and higher needs of workers.Did not acknowledge variance among individuals.Tended to regard workers as uninformed and ignored their ideas for suggestions
27FRANK B GILBRETH & LILLIAN M GILBRETH Followers of TaylorFollowers of Taylor
28Frank B Gilbreth ( ) pioneered time and motion study and arrived at many of his management techniques independently of Taylor .He stressed efficiency and was known for his quest for “one best way” to do work.His work had great impact on medical surgery by drastically reducing the time patients spent on operating table.He invented a device – ‘MICRO CHRONOMETER’ in order to record workers movement and the amount of time spend to done a job
29ExperimentsGilbreth performed experiments that focused on specific motions, such as bricklaying experiments that resulted in a dramatic decrease in the number of motions required to lay bricks. The husband and wife Gilbreth team used motion picture technology to study the motions of the workers in some of their experiments.
30Lady Gilbreth was more interested in human aspect of work On the basis of their study and experiments frank give shape to 17 principles known as “Therblig”
31Replaced workers with machines for heavy lifting and moving ImplementationFrederick Taylor’s scientific management techniques were expanded by automaker Henry FordReplaced workers with machines for heavy lifting and movingApplied to total car assembly, Improving efficiency and reducing worker-hours required to produce a model-t ford to less than two
32Drawbacks of Scientific Management While scientific management principles improved productivity and had a substantial impact on industry, they also increased the monotony of workWhile in many cases the new ways of working were accepted by the workers, in some cases they were not.The use of stopwatches often was a protested issue and led to a strike at one factory where "Taylorism" was being tested.Complaints that Taylorism was dehumanizing led to an investigation by the United States Congress.
33Despite its controversy, scientific management changed the way that work was done, and forms of it continue to be used today.
35Henri Fayol(1841-1925) Father of modern operational management theory
36Fayol: -French mining engineer and a management theorist Fayol: -French mining engineer and a management theorist. -Started as an engineer at a mining company and became Director in Viewed management as a profession that can be trained and developed. -First one to analyze the functions of management.
37-Made three major contributions to the theory of Management: Contd.-Made three major contributions to the theory of Management:(A)A clear distinction b/n technical & managerial skills. (B)Identified functions constituting the management process. (C)Developed principles of management.
38(A) According to, Activities of an industrial enterprise can be grouped in to six categories: technical, commercial, financial, security, accounting & managerial.
39(1)Technical Processing production & operation (2)Commercial Buying, selling & exchange (3)Financial Optimum use of capital (4)Security Protection of asset and resources (5)Accounting Ascertaining the financial position (6)Managerial Optimum use of resources for optimum result
40(B) Fayol described management as a scientific process built up of five immutable elements: Planning, Organizing, Commanding, Coordinating, Controlling
41Functions of Management 1. Planning –process of activities required to meet a goal. 2. Organizing – making orderly determination & arrangement of a task. 3. Commanding(Directing) – involves guiding, supervising, motivating & leading people for attainment of the time-oriented tasks.
42Contd. 4. Coordinating- bringing together the elements 5. Controlling- having control over all of the aspects that contribute to meeting the goal.
43(C) Fayol’s Principles Henri Fayol, developed a set of 14 principles:1. Division of Labour: allows for job specialization.Fayol noted firms can have too much specialization leading to poor quality and worker involvement.2.. Authority and Responsibility: Fayol included both formal and informal authority resulting from special expertise.3. Discipline: obedient, applied, respectful employees needed4. Line of Authority: a clear chain from top to bottom of the firm[ ‘Gang Plank’]5. Centralization: the degree to which authority rests at the very top.
44Fayol’s Principles6. Unity of Direction: One plan of action to guide the organization.7. Unity of Command: Employees should have only one boss.8. Order: Each employee is put where they have the most value.9. Initiative: Encourage innovation.10. Equity: Treat all employees fairly in justice and respect.
45Fayol’s Principles11. Remuneration of Personnel: The payment system contributes to success.12. Stability of Tenure: Long-term employment is important.13. General interest over individual interest: The organization takes precedence over the individual.14. Esprit de corps: ‘Union is strength’- refers to harmony & mutual understanding among the members of an organization.
47German theorist and sociologist. Follower of General Administrative Theory proposed by Henry Fayol.Introduced most of the concepts on Bureaucratic Organizations.
48Birth of BureaucracyDuring 1800’s, European Org. were managed on a personal, family-like basis.Employees loyal towards a single individual.Resources used to realize individual desires.Weber envisioned Org. would be managed on an impersonal, rational basis. This form of Org. is known as Bureaucracy.
49CharacteristicsOrg. based on rational authority would be more efficient and adaptable to changes.Employee selection and advancement is based on competence and technical qualification.Org. relies on rules and regulations which are impersonal and applied uniformly to all employees.
50Cont… Division of labour. Positions in an Org. are organised in a hierarchy.Managers depends not on personality for successfully giving orders but on legal power invested in managerial position.
51Management & ownership is separate Decisions recorded in writing The Ideal BureaucracyDivision of labourManagement & ownership is separateDecisions recorded in writingSelection based on technical qualificationPositions organised in hierarchyManagers subject to rules & procedures
52Today, the term Bureaucracy is taken on a negative meaning. Its associated with endless rules and red tapism.But still they provide a standard way of dealing with employees.Equal treatment for all employees.This foundation enables many Org. to become extremely efficient.
53MANAGEMENT AS AN ARTArt means the application of knowledge and personal skills to achieve desired result. Art involves practical application of theoretical knowledge and skill. Management is an art because it fulfils this feature.
54Management as an art: features SituationalPersonal skillPersonal judgmentContinuous practicePractical knowledge
55Management as a science Science is a systematically organized body of knowledge. It is based on logically observed findings, facts and events. It consist of exact principles which are capable of verification and its findings are universal truths and could be applied in any situation.
56Management as a science: features Management is now a systematized body of knowledge.Principles and theories are now available in every area of management.Principles of management has evolved through practical experience and theoretical research.Management principles have wide range of applicationManagement theory and principles can be taught in classrooms and industry.
57Management- Both art and science It means management is a combination of an organized body of knowledge and skillful application of this knowledge.It is a science because it uses certain principles.It is a art because it requires continuous practice and personal skillThus science and art in management exist together in every function of management.