1. The Insurers Market Repository Agreement Implementation Plan Market Reform Forum 26 th June 2008

2. IMR Agreement Implementation A uniform service agreement for 250 individual London market customers to enter into with XIS that: Defines respective obligations and liabilities Defines respective obligations and liabilities Roles & responsibilities documented and enforceable Roles & responsibilities documented and enforceable Recognises projected growth in volume and activity (4 years) Infrastructure size, speed and resilience Specifies services and service levels Availability, document upload, document viewing, service desk, incident management Provides remediation and penalty for service failure Individual and aggregate levels

3. Xchanging Confidential. No part of this information may be circulated, quoted, or reproduced without prior written approval of Xchanging. 2 Implementation Plan – Application and Infrastructure

4. Market Implementation Plan – June 2008 Finalise outstanding items13.06.08 Finalise outstanding items13.06.08 Finalise Agreement & ISRD20.06.08 Finalise Agreement & ISRD20.06.08 Finalise contingency plans20.06.08 Finalise contingency plans20.06.08 Association Boards endorse27.06.08 Association Boards endorse27.06.08 Audit report received27.06.08 Audit report received27.06.08 Customer packs prepared27.06.08 Customer packs prepared27.06.08

5. Market Implementation Plan – July 2008 Audit findings accepted (LMRB)04.07.08 Audit findings accepted (LMRB)04.07.08 XIS proposal accepted (LMRB)04.07.08 XIS proposal accepted (LMRB)04.07.08 Customer packs issued04.07.08 Customer packs issued04.07.08 Customer visits / support04.07.08 onwards Customer visits / support04.07.08 onwards Market firms sign agreementJuly onwards Market firms sign agreementJuly onwards Ongoing review of progress / contingency plans Ongoing review of progress / contingency plans

6. Market Implementation Plan – August / September 2008 Market firms sign agreement (July, August to mid-September) Market firms sign agreement (July, August to mid-September) Ongoing Customer visits / support Ongoing Customer visits / support LMRB transition to AAC LMRB transition to AAC Ongoing review of progress / contingency plans Ongoing review of progress / contingency plans Live under new IMR (01.10.08 with new service levels) Live under new IMR (01.10.08 with new service levels) Publicise Publicise

7. IMR Agreement – Customer Packs Content: Content: Covering letter from respective Association Covering letter from respective Association The IMR Agreement (contract and associated schedules) The IMR Agreement (contract and associated schedules) Summary of key features (aimed at CEO / CFO) Summary of key features (aimed at CEO / CFO) Customer specific indicative cost Customer specific indicative cost Audit conclusions (management summary) Audit conclusions (management summary) FAQs FAQs Additional Material (on request) and Support Additional Material (on request) and Support Infrastructure and Services Requirements Document (ISRD) Infrastructure and Services Requirements Document (ISRD) Audit Report Audit Report Meetings with respective Association and appropriate XIS staff Meetings with respective Association and appropriate XIS staff