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London policy officers network 27 November 2009 Brigitte Gohdes.

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1 London policy officers network 27 November 2009 Brigitte Gohdes

2 Outline Reminder... London Collaborative and YF Future... coping with the crisis Innovation... not wasting the crisis One key theme: behaviour change London Collaborative work in progress

3 ... making Londons public sector greater than the sum of its part developing resilience and joint problem solving creating a network of over 350 senior council and other public services staff working on future challenges including behaviour change and more for less

4 What is unique about Collaborative Based on voluntary participation and building relationships amongst large leadership team Sharing ideas, experiences, emerging models Networking across geographical and sectoral boundaries Linking specialists and generalists Using specific urgent problems as catalyst for networking

5 Research Ideas/strategies Networks Daily life Health Learning Launchpad Innovation Justice and Youth Neighbourhoods Wellbeing London Collaborative Local projects Demonstrations Launchpad New enterprises Studio schools Asylum Justice Maslaha School of Everything Fixmystreet Resilience programme Y Y Y Y …a centre for social innovation, identifying and addressing social needs


7 The context for all futures thinking

8 Fixing the future Need for investment in whats going to be needed in the future not industries of the past social care green economy Londons strengths Health as significant economic sector Academic sector Increased interest in … reducing dependency reducing big state co-production of outcomes mutual aid behaviour change new dialogues with residents/customers potential of new technologies, particularly new media The big picture

9 Mercer global quality of living survey 2006 Economic environment (currency exchange regulations, banking services, etc) Socio-cultural environment (censorship, limitations on personal freedom, etc) Health and sanitation (medical services, infectious diseases, sewage, waste disposal, air pollution, Consumer goods (availability of food/daily consumption items, cars, etc) Housing (housing, household appliances, furniture, maintenance services, etc) Natural environment (climate, record of natural disasters) Schools and education (standard and availability of international schools, etc) Public services and transportation (electricity, water, public transport, traffic congestion, etc) Political and social environment (political stability, crime, law enforcement, etc) Recreation (restaurants, theatres, cinemas, sports and leisure, etc) Comparing London Annual survey of liveability in 51 cities measuring indicators in 10 domains

10 Who should we be comparing to and learning from? Similar world cities – New York, Paris, Berlin – or next generation ones …

11 Work on efficiency and value in progress at The Young Foundation Twelve types of efficiency: some well known and underway, others more challenging Economies of … 1.pure economies – stopping doing things 2.trimming – freezes, efficiency savings 3. delay – to capital, pay rises 4. scale – eg aggregating call centres, platforms like the School of Everything 5. scope – eg one stop shops, multi-purpose personal advisers, neighbourhood media

12 Work on efficiency and value in progress at The Young Foundation Economies of … 6. flow – eg hospitals specialising in a few operations, Health Impact Contracts/Social Impact Bonds to stem flow of high cost events 7. penetration – eg Combined Heat and Power, street concierges 8. responsibility – passing responsibility out to citizens 9. circuit – reducing failure demand, repeats, costs of inaction (recidivism in crime, hospital repeated readmissions) 10. visibility – mobilising public eyes (eg MPs expenses), power of shame 11. information enrichment – to improve performance (NHS evidence – easy access to evidence on what works), public feedback 12. commitment – shifting provision from low to high commitment people and organisations (tapping into volunteer labour, motivation…)

13 London Collaborative workshops on tough times: a few key messages Shift from providing services to making people more self-reliant Recognise and nurture altruism in public and in institutions Maintain optimism, energy and a focus on medium and longer-term … not just crisis



16 Not wasting the crisis - innovation as a response

17 © British Telecommunications plc Incremental and step change in Local Government 1945197519952010 Developments in technology, expectation and complexity Post war reconstruction New public management Networked Local Governance Post- bureaucratic?

18 Solutions in one time frame.... FocusCurrent Changing roleA successful single organisation SavingsDepartmentally driven savings of £80m in 8 years SatisfactionContinuous improvement in services Economy of BarnetLeadership time spent on managing services Intractable problemsCulture of dependency on provision Proposed change One public sector Economies of scope and scale through partnership Access based on life events, personalisation and choice Looking outward and becoming commissioners Boundaries and incentives to change behaviour

19 © British Telecommunications plc One theme in innovation: behaviour change Who do you think is at fault for causing obesity among children? Who do you think is responsible for tackling obesity among children? 01020304050607080 The parents of the individual Food and drink manufacturers Restaurants and fast food outlets Schools The individual Supermarkets The government Not stated None of these Workplaces Other %

20 Promoting walking to school in Merton Wimbledon town centre at 8am - swiping cards, getting points and vouchers




24 Sorting the everyday The neighbourly way to sort the everyday Co-design and delivery

25 Creative Ideas Practical Solutions Changing Lives More example/research to check out London Collaborative report on incentives cards Barnet pilot evaluation Research by Gerry Stoker at Southampton Healthy Incentives, Birmingham East and North PCT – Tackling health inequalities to influence behaviours of 3 cohorts Camden energy meters on housing estate -Three different types of reading to see what works best

26 Creative Ideas Practical Solutions Changing Lives and behaviour change can be fun

27 London Collaborative strand on behaviour change: sharing and extending our practice Sessions to share examples, learn and apply our evaluation framework Capital Ambition guide to behaviour change and behaviour change can be fun – visit:

28 Collaborative strand on innovation: methods, theory and practice Two ideas evenings on approaches to innovation and practical examples in the summer Paper on innovation in tough times available (work in progress) Coming up: applying a number of methods to specific issues 1 Dec 2009: mapping user journeys and worklessness among young people Next year: ideas bank on new Network London, on older people Social Innovation Camp to develop ideas into real solutions

29 London futures challenge: redesigning the future shape of London public sector 1: more for less public money - redesigning the relationship between the state and citizens 2: redesigning the organisation with leaner management and fewer staff 3: redesigning the relationship between the local and central

30 Banksy Further information

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