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NHS Evidence – provided by NICE Evidence Hub Centres OJEU Tender Supplier Open Day, July 23 rd 2010.

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Presentation on theme: "NHS Evidence – provided by NICE Evidence Hub Centres OJEU Tender Supplier Open Day, July 23 rd 2010."— Presentation transcript:

1 NHS Evidence – provided by NICE Evidence Hub Centres OJEU Tender Supplier Open Day, July 23 rd 2010

2 NHS Evidence – provided by NICE 2 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

3 NHS Evidence – provided by NICE 3 Objectives Introduce the tender, scope and high level requirements To help potential bidders understand whether and how to be involved going forward Must recognise broad range of knowledge about the service in the room Outline and explain the procurement process PQQ timelines are short. You will need to submit the PQQ if you are to take part in the next steps of the process Answer your questions, where we can at this point of the process An opportunity for all bidders to meet If you wish your contact details to be shared with other providers, please let Pete / Irene know

4 NHS Evidence – provided by NICE 4 Agenda and Timing Meet and greet with Tea / Coffee – Clinical Hub Centre Tender Presentation including Q & A session10.30 – Procurement Process Presentation including Q&A12.00 – Individual and Group Discussions with Tea / Coffee

5 NHS Evidence – provided by NICE 5 Clarity on the scope of the tender The development of the new technology platform is not included in the scope of this tender Activities of the Hub Centres will focus on the practical identification and appraisal of high quality and relevant evidence content The technology solution to create records, add metadata and publish resources to users will be provided by NHS Evidence to the Hub Centres

6 NHS Evidence – provided by NICE 6 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

7 NHS Evidence – provided by NICE 7 Vision To be the service that health and social care staff rely on for up-to-date, relevant, high quality, evidence-based local and national information to inform decision making and deliver high quality care.

8 NHS Evidence – provided by NICE 8 NHS Evidence Key features: NHS Evidence Search Accredited sources of guidance Personalisation - My Evidence Browse QIPP and Specialist Collections NHS Evidence Healthcare Databases Advanced Search via NHS Athens Resources

9 NHS Evidence – provided by NICE 9 NHS Evidence Search Search more than 150 key web sources simultaneously including: Cochrane Library Map of Medicine British National Formulary Clinical Knowledge Summaries National Institute for Health and Clinical Excellence.

10 NHS Evidence – provided by NICE 10 Use NHS Evidence Search for: Commissioning Clinical Public health Social care Drugs and technologies QIPP – Quality, Innovation, Productivity, Prevention

11 NHS Evidence – provided by NICE 11 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

12 NHS Evidence – provided by NICE 12 The Specialist Collections service today 30 collections of specialist evidence content, the Specialist Collections Links to recent, quality-assured clinical and non-clinical information on the key health priority areas Information Specialists filter a huge quantity of published research for relevance, quality and the extent to which the new information has a bearing on clinical practice Users can easily identify the latest guidelines and systematic reviews and can research an area of interest Specialist Collections do not produce any content per se, except for the Evidence Updates (see later)

13 NHS Evidence – provided by NICE 13 Clinical conditions Cancer Cardiovascular Diabetes ENT and audiology Eyes and vision Gastroenterology and liver diseases Genetic conditions Infections Kidney diseases and male urogenital disorders Mental health Musculoskeletal Neurological conditions Oral health Respiratory Skin disorders Stroke Trauma and orthopaedics Vascular Patient groups Child health Ethnicity and health Later life Learning disabilities Women's health Aspects of health services Commissioning Complementary and alternative medicine Emergency and urgent care Health management Innovation and improvement Public health Screening Supportive and palliative care Surgery, anaesthesia, perioperative and critical care

14 NHS Evidence – provided by NICE 14 Browse by topic area Within each collection, an opportunity to browse selected content

15 NHS Evidence – provided by NICE 15 Key feature of the Collections are evidence awareness services

16 NHS Evidence – provided by NICE 16 In 2010, Specialist Collections will produce over 70 Annual Evidence Updates

17 NHS Evidence – provided by NICE 17 DUETs slide? Contribution to the UK DUETs

18 NHS Evidence – provided by NICE 18 Organisational and contractual structure underpinning the current service Fully contracted out service 21 contracts to 19 organisations At minimum, a Specialist Collection team typically includes –An Information Specialist –A Clinical Lead who provides clinical steer on content and promotes the Collection to the speciality area community 85 headcount, of which 28 Clinical Leads About 40 FTEs in total Plus a small internal team in Manchester focusing on account management and day-to-day support

19 NHS Evidence – provided by NICE 19 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

20 NHS Evidence – provided by NICE 20 New Evidence Hub Model: Drivers of change Expiring contracts, necessitating new tenders Opportunities for improved user experience Need for greater access to a broader range of topics Need for better integration of content Need for improved quality assurance Need for standardisation of outputs and visual consistency Transition to a new technology platform which will fundamentally transform the way the specialist content is managed and made available to users Financial pressures: There are opportunities to make efficiency savings on the current model. Scaling up the current model would not be affordable

21 NHS Evidence – provided by NICE 21 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

22 NHS Evidence – provided by NICE 22 Future Evidence Hub service – key features The new service will provide greater consistency and quality assurance More clinical topics will be covered Content will be much more integrated across NHS Evidence services and across specialist topics Key products will continue to include: -Identification of specialist evidence -Evidence Updates -Identification of DUETs uncertainties The new Evidence Hub model will increasingly focus on documenting and facilitating access to evidence on Key Topics

23 NHS Evidence – provided by NICE 23 Future Evidence Hub service - a new user interface is being developed internally Shots from current development

24 NHS Evidence – provided by NICE 24 Organisational and contractual structure underpinning the future Clinical Hub Service From To 21 contracts, 19 organisations Contracted out service with small internal central team in Manchester Only 3 physical office locations 3 hub centres - the content collection engines of the Evidence Hub model (1 in-house, 2 external contracts) Larger central team also based in Manchester Clinical Leads working directly with Central Team ? Manchester ?

25 NHS Evidence – provided by NICE 25 Significant support from a central NHS Evidence team in future Integrated communication Topic and development strategy Quality assurance and audits Procedure manuals Structured training and team development Publishing support for Evidence Updates Taxonomy and controlled vocabularies Technical development User engagement ManchesterContract 1Contract 2 Strategic Leadership & Alignment with NHS Evidence Functional support teams

26 NHS Evidence – provided by NICE 26 Clinical Leads will work directly for NICE In the future, all Clinical Leads will be employed directly by NICE Clinical Hub Centres will have access to this resource and will work with the Clinical Leads Clinical Hub Centres will not need to provide specialist clinical expertise as part of their service

27 NHS Evidence – provided by NICE 27 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Scope of tender Activities of the future Centres Other requirements Your response Q&A - Service requirements Procurement process Q&A – Procurement process

28 NHS Evidence – provided by NICE 28 Scope of tender in context of the Evidence Hub Model The purpose of this tender is the provision of the service of the two contracted-out Hub Centres from April 1 st 2011 Each contracted out hub will cover about 10 speciality areas Service for 3 years, extendable by 1 or 2 years Manchester Functional Teams Clinical Leads Manchester Hub Centre Hub Centre 1 Contracted -out Hub Centre 2 Contracted -out Clinical* Evidence Hub Management & Governance * & Health Management

29 NHS Evidence – provided by NICE 29 Topic allocation to the three hub centres Manchester – in houseContract 1Contract 2 Clinical Areas Musculoskeletal and orthopaedicsNeurologyCancer Emergency & trauma Digestive system and hepatologyRenal SkinEyes and visionUrogenital Endocrine, nutritional and metabolic (excl. diabetes)Ear, nose and throat Gynaecology, pregnancy and birth Blood and immune systemOral & dentalNeonatal RespiratoryCardiovascular Mental health & behavioural conditions Infectious diseasesDiabetes Learning disability Cross Cutting Themes Child healthSurgical and critical careGenetics Supportive and palliative care Complementary and alternative medicineLater life Ethnicity and health Health management & commissioning Diagnostics Competitive Dialogue process will provide some flexibility in the scope of Topics Areas being covered by each hub

30 NHS Evidence – provided by NICE 30 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Scope of tender Activities of the future Centres Other requirements Your response Q&A - Service requirements Procurement process Q&A – Procurement process

31 NHS Evidence – provided by NICE 31 Identifying evidence Hand-pick content from routinely ingested sources (following agreed incl./excl. criteria) Search and hand-pick content from specialist sources (following agreed collection development strategy) Tag resources (in line with agreed metadata application profile) and allocate to a single taxonomy (developed by NHS Evidence) In completing the above, identify minimum set of resources for Key Topics Responsibility for all Speciality Areas, Cross-Cutting Themes and Key Topics in the Hub Centre

32 NHS Evidence – provided by NICE 32 Evidence Updates Programme manage the production of Evidence Updates on selected Key Topics within the hubs remit -Number of Evidence Updates likely to double over the next few years (currently 70) At the start of process: identify new evidence, critically appraise some content for inclusion, group search results into themes, collate shortlisted content (including full text articles), package for hand-over to NICE / Clinical Lead A publishing team will be created centrally to support the editorial and peer review process of Evidence Updates and other clinical content produced by the hubs At the end of the process: compile Evidence Update from Commentary provided, add reference list, publish and make available to target community

33 NHS Evidence – provided by NICE 33 Treatment uncertainties and UK DUETs Systematically search for and identify treatment uncertainties for an agreed set of topics, aligning with Evidence Update topics Provide liaison and advice to Priority Setting Partnership – one or two each year, per Hub Centres

34 NHS Evidence – provided by NICE 34 Awareness services Set up and maintain RSS feeds for all specialty areas and possibly at Key Topics level Highlight key content via Editors pick for all speciality areas and possibly Key Topics Provide links to latest relevant journal articles from selected core journals or contents pages of specialist journals Provide links to high profile Journalistic News around Key Topics

35 NHS Evidence – provided by NICE 35 Community engagement Contribute core content to monthly community newsletters for all topic areas covered by the Hub Centre (Newsletters coordinated centrally). Maintain and grow list of registered subscribers Represent NHS Evidence at specialist conferences relevant to the specialist areas in the remit of the Hub Centre and co-ordinate attendance with the NHS Evidence Communications team (2 per year per specialty area) Under supervision of the Communications Team, represent NHS Evidence at road shows, for example training events, and other informal dissemination and awareness activities (up to 5 per year per specialty area) Maintain contact lists of all formal stakeholders groups in each speciality areas within the Hub Centre Prepare all communications contribution in accordance with guidelines (on content, style, etc.) developed by NHS Evidence Communications team Contribute to feature articles about the work of NHS Evidence and its content within specialist media Support the NHS Evidence Enquiry Handling team in answering queries from users

36 NHS Evidence – provided by NICE 36 Programme management Manage activities of the Hub Centres team on time and on budget (across potential organisation boundaries in the event of a consortium) Provide NHS Evidence with one single point of contact for management purposes Oversee the implementation of the procedures and frameworks provided by NHS Evidence Manage and quality assure the activities of each Hub Centre Engage and interface with Clinical Leads to deliver activities -Clinical Leads will have a contact point Information Specialist 3 Hub Centres will be expected to coordinate their activities and work closely, under the supervision of NHS Evidence

37 NHS Evidence – provided by NICE 37 Reporting requirements (to be further detailed) Annual work plan and budget Minimum of one Review Meeting with NICE per year Quarterly activity and performance reports Payment in arrears Authority to retain payment if services are not delivered to a satisfactory level

38 NHS Evidence – provided by NICE 38 Example of central procedures and standards which the Hub Centres will be guided by Adding/editing NHS Evidence resources manual Evidence Update procedure manual UK DUETs identification and recording process Editors pick guidance Article publication guidance Leaflet, newsletters publication manual and style guide Guidance for managing mailing list, contacts Some of these processes / procedures will be submitted for Public Consultation

39 NHS Evidence – provided by NICE 39 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Scope of tender Activities of the future Centres Other requirements Your response Q&A - Service requirements Procurement process Q&A – Procurement process

40 NHS Evidence – provided by NICE 40 Organisational requirements Providers of the Hub Centre service must demonstrate that they can: -Provide staff with career progression opportunities -Establish and promote a strong learning and knowledge sharing environment where staff can learn from each other on an on-going and daily basis -As much as possible, co-locate staff so as to promote knowledge sharing and development of a common Hub Centre culture, aligned to NHS Evidence strategy -Cover for staff absence – with clear processes and sharing of knowledge -Work with other Hub Centres e.g. ability to host occasional meetings for NICE, and team members from other hubs for training or cross-working purposes

41 NHS Evidence – provided by NICE 41 Synergy and efficiency requirements Providers of the Hub Centre service must demonstrate that they are delivering a service which represents excellent value for money NHS Evidence will seek evidence that the delivery model will: -Leverage most experienced staff by delegating activities to junior technical staff and administrators -Create synergies across topics areas where possible -Put in place streamlined processes which avoid duplication and maximise opportunities for re- purposing of content -Identify synergistic ways to work with NHS Evidence Central functions, NICE or the other Hub Centres

42 NHS Evidence – provided by NICE 42 Technical requirements Providers of the Hub Centre service must agree to: -Use the centrally provided common technical infrastructure for adding content to the centrally hosted NHS Evidence platform -Provide staff with broadband internet connections and the latest versions of web-browsing software

43 NHS Evidence – provided by NICE 43 Information services requirements The Supplier shall be solely responsible for the sourcing of all evidence based clinical and non-clinical knowledge and information necessary for delivering the service This includes the cost of obtaining the full text of articles for the purpose of the Evidence Updates

44 NHS Evidence – provided by NICE 44 Transition requirements: between award and contract going live Providers of the Hub Centre service must demonstrate that they can: -Project manage the transition to the new contract between award of contract and contract going live -Provide the required training to staff -Work with existing suppliers of service to explore staff transfer opportunities where appropriate and address TUPE if applicable Further detailed requirements will be provided in the final specifications

45 NHS Evidence – provided by NICE 45 Expected skills set within each Hub Centre Information science skills including senior expertise in health information science Critical appraisal and systematic review skills Strong management skills -Programme management, activity planning and tracking -Performance management and reporting Governance and quality assurance Communication and relationship management, working with the NHS and clinicians Administration support

46 NHS Evidence – provided by NICE 46 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Scope of tender Activities of the future Centres Other requirements Your response Q&A - Service requirements Procurement process Q&A – Procurement process

47 NHS Evidence – provided by NICE 47 What your bid will cover (initial views) Your organisation - your credentials in this domain of work Vision for working with NICE and NHS Evidence, and other key stakeholders Your understanding of the challenges and critical success factors of service Your approach to delivering the service -Management approach and performance management system -Governance model and quality assurance approach -Organisation structure: staffing profile, skills sets, job descriptions -Processes for delivering key activities and other core internal processes -Who is doing what -Approach for working across topic areas, with other hub centres and with NHS Evidence -Physical set up, location of staff Transition plan Production timeline for the duration of the contract Cost (3 year breakdown) All assumptions Confirmation of scope or variant bid

48 NHS Evidence – provided by NICE 48 How we will assess your bids (initial views) Value for money Your understanding of the service objectives and challenges Your experience and expertise in this field of work – searching and appraising clinical and non-clinical evidence Evidence of your commitment to quality assurance Methodology for delivering a service which is fit for purpose Your approach to building strong team dynamics and attracting the best Your ability to demonstrate organisational cohesiveness Rigorous management and tailored reporting

49 NHS Evidence – provided by NICE 49 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

50 NHS Evidence – provided by NICE 50 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process

51 NHS Evidence – provided by NICE 51 Clinical Hub Centres Procurement Contract: Clinical Hub Centres Lots:2 Contract Duration:36 months with options to extend for 2 x 12 month periods OJEU Procedure:Competitive Dialogue The tender is for 2 Lots Clinical Hub Centre 1 & 2 Suppliers can tender for one or both lots. If tendering for both Lots, two tender documents will be required, one for each Lot to assist evaluation

52 NHS Evidence – provided by NICE 52 Procurement Process The Competitive Dialogue Procedure is being used for this tender This procedure offers NICE the opportunity to enter into open dialogue with suppliers to assist in formulating the final solution to the new model and finalise the specification on which suppliers will tender against The procedure requires numerous stages from PQQ to final award

53 NHS Evidence – provided by NICE 53 Competitive Dialogue Stages Initial Stages (completed) OJEU PIN (Prior Information Notice) Issue - 6 July 2010 Suppliers Open Day - London - 23 July 2010 Next Stages Full notice published on TED and NICE web site - 26 July 2010 Suppliers respond to full notice and request PQQ Document NICE Issue PQQ Document - w/c 26 July 2010 Bidders PQQ Response Deadline - 16 August 2010 Evaluation of PQQ and Short List August 2010

54 NHS Evidence – provided by NICE 54 Pre-qualification Questionnaire (PQQ) Suppliers will be shortlisted and invited to enter into the Dialogue stage of the procurement Shortlisted suppliers will be notified on 20 th August 2010 Suppliers MUST submit a PQQ to take part in the Competitive Dialogue It is NOT necessary for suppliers to have formed partnerships / collaborations (where applicable) at PQQ stage PQQ responses must be submitted by 17:00hrs on the 16 th August 2010

55 NHS Evidence – provided by NICE 55 Pre-qualification Questionnaire (PQQ) The PQQ document will cover (including but not limited to): Organisational Details Legal status (e.g. Public Sector, Partnership, Public Limited company) Date of Formation Registration Structure Single Provider / Partnership / Consortia Clarity as to whether organisation completing the PQQ is a Single Provider, a Partnership or Consortium, or an organisation intending to be part of a consortium/partnership Financial Audited Accounts Balance Sheet Parent Guarantee (if required) Bank details NICE will consider both single supplier and partnership / consortia approaches It is not a requirement that partnerships / consortia are formed for this tender

56 NHS Evidence – provided by NICE 56 Pre-qualification Questionnaire (PQQ) Legal Litigation Other legal proceedings Quality Assurance Accreditation Health & Safety at Work Policy Insurance Employers Liability Public Liability Other Evaluation Criteria The evaluation criteria will be issued with the PQQ document A critical area of evaluation will be Relevant Experience Capability Principal areas of business Business Activity Staff Relevant Experience

57 NHS Evidence – provided by NICE 57 PQQ Evaluation and Shortlist The evaluation criteria will be included in the PQQ document The evaluation of the PQQ documents and shortlist selection will be between August 2010 Shortlisted suppliers will be notified on 20 th August 2010 Dialogue Stage Opens The dialogue stage of the procurement will commence on 23 rd August 2010 to shortlisted suppliers

58 NHS Evidence – provided by NICE 58 Competitive Dialogue Competitive Dialogue opens to shortlisted suppliers 23 rd August 2010 The draft Invitation to Tender (ITT) will be issued to shortlisted suppliers when the dialogue stage opens A series of supplier meetings will take place between 23 rd August 2010 to 15 th October 2010 All meetings and correspondence during the dialogue period will be fully minuted and tracked Non commercially sensitive information / discussions will be shared fairly and openly with all suppliers bidding for that Lot that is relevant to the development of the specification Dialogue closes 15 th October 2010

59 NHS Evidence – provided by NICE 59 Tentative Meeting Dates for the Competitive Dialogue DayDateTime Location Thursday26 th August 10:00 – 13:00London & Manchester Friday3 rd September 10:00 – 13:00 London & Manchester Thursday9 th September 10:00 – 13:00 London & Manchester Tuesday14 th September 10:00 – 13:00 London & Manchester Thursday23 rd September 10:00 – 13:00 London & Manchester Thursday30 th September 14:30 – 17:00 London & Manchester Monday4 th October 14:30 – 17:00London & Manchester Thursday14 th October 14:00 – 16:00London & Manchester Dialogue closes 15 th October 2010

60 NHS Evidence – provided by NICE 60 Invitation to Tender (ITT) The final Invitation to Tender will be finalised by NICE between 15 th – 19 th October 2010 The final Invitation to Tender document will be issued to suppliers 20 th October 2010 The Invitation to Tender response deadline will be 3 rd November 2010 Invitation to Tender Response Time The supply chain will be expected to begin formulating their response to the ITT from the beginning of the dialogue stage As the specification develops through the dialogue stage, suppliers will be expected to amend the responses they are formulating accordingly Partnerships / consortiums must be formed (if required) during this stage and submitted in the response to the ITT

61 NHS Evidence – provided by NICE 61 Evaluation and Contract Award Tender Return and Evaluation – 3rd November Mid November 2010 Contract Award Notice and Losing Bidders Debriefed - Mid December 2010 ` Alcatel Period (10 day stand still) - Mid - Late December 2010 Contract Signing and commencement of TUPE - Late December Late March 2011 Contract Commences - 1 April 2011 TUPE TUPE may or may not apply to either or both of the new Clinical Hub Centres A period of 3 months from contract award to contract commencement has been given for TUPE

62 NHS Evidence – provided by NICE 62 Agenda Introduction and objectives of the session Brief introduction to NHS Evidence The Specialist Collections service today Drivers of change Future Evidence Hub service Tender scope and requirements Q&A - Service requirements Procurement process Q&A – Procurement process


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