1. Weeks 7(2) 2007IS33 e- or m- everything 1 COMP3470 IS33 People-Centred Information Systems Development Week 7: Lecture 2 Domain: e- or m-everything School of Computing FACULTY OF Engineering

2. IS33 e- or m- everything2 Weeks 7(2) 2007 Name the e-things! (and any m- equivalence?) 1. e-business for supermarkets 2. e-business for commercial radio stations 3. e-learning for HE 4. e-learning for CPD 5. e-health for primary care 6. e-health for hospital Some examples:

3. IS33 e- or m- everything3 Weeks 7(2) 2007 Leavitts Diamond Structure People Technology Task Leavitt HJ (1965), Allied organizational change in industry: Structural, technological and humanistic approaches, in J G March (ed.) Handbook of Organisations (pp.1144-1170), Chicago:Rand McNally.

4. IS33 e- or m- everything4 Weeks 7(2) 2007 Your turn! In your chosen example, think of a new application to be introduced. Use the Leavitt Diamond to assess the impact on the organisation… - People - Technology - Task - Structure In particular, what are the arrows for?

5. IS33 e- or m- everything5 Weeks 7(2) 2007 Technology 1. online shopping web site, paypal?, personalisation for shoppers, secured transactions 2. media streaming (listening on-line), web chat, advertising (…), digital right mgmt (need to be more specific..) 3/4 content delivery, authentication/secured learning space, interactive learning environment (teacher-student, student- student) etc 5/6 online pharmacy, self diagnosis, patient records(?), FAQs, health information etc

6. IS33 e- or m- everything6 Weeks 7(2) 2007 People: Who are the stakeholders? 1. suppliers, shoppers, distributors, staff, IT staff, shareholders 2. listeners, advertisers, staff, shareholders, regulators, suppliers (new agencies, artists, record companies) 3. students, lecturers, HEFCE, employers, NUS, AUT, administrators, suppliers (books, journals, stationeries), collaborators (companies), research councils, UCAS(?) 4. professionals (i.e. students), teachers, admin, regulatory bodies (Professional bodies), >, clients (i.e. employers) 5. patients, doctors, nurses, admin (incl receptionists), health authority, PCT, … 6. pharmacists, doctors, radiographers,..and other staff/specialists/technicians, NHS, suppliers (medicine, equipments)…

7. IS33 e- or m- everything7 Weeks 7(2) 2007 Task 1. Order processing (generate picking lists, picking/packing products, delivery..), payment (on- line) 2. handle email requests, archive previous recordings digitally, setup guest on-line chat 3. Teacher to conduct real-time class discussion, registration, tracking of process 4. secured login (identification of students), teacher to deliver/update content 5. issue prescription (new/repeat), appointment bookings (for GP – hospitals), bookings (patients to see GP), 6. on-line medical advise on demand, help desk, hospital appointment, prescription..

8. IS33 e- or m- everything8 Weeks 7(2) 2007 Structure (there is a tradeoff between changing job spec or changing structure) Local delivery teams; new business units expand IT dept (recruit certain skills) content author? Flexible learning unit? accreditation body for on-line CPD teaching, IT support unit (for staff/students) IT skills (Local health authority to provide IT support for surgeries?) etc