Lessons from the past? Avoid lose-lose situations Dont get caught in the middle: blame- blame Neither fight nor flight reaction Dont reward negative behaviours Failure to influence scholarly communication at any point? Giving it all away? Collecting counter-productive evidence?
Cost and Value focusing on cost without being able to demonstrate [service] value and quality … leaves the initiative to people whose chief concern is cost-control or profit: the funders and the vendors Whitehall, T (1995)
Strategy or tactics: the context Resource inflation greater than growth Service development demands Quality and expectation demands Competitive differentiation? Low staff inflation
Conclusions 1 Costs must be controlled –Individually –Institutionally –Collectively Purchase choice must shift to value –Quantitative measures insufficient –Qualitative evaluation critical to debate –Understanding of new user behaviours
Conclusions 2 Maximising return –Better awareness –Active exploitation –Intermediate guidance Minimising overheads –Licensing, compliance and bureaucracy –Active engagement with publishers at all levels –Charging back for University contributions –Managing expectations