1. 2009 Perceptions on Health Care National Consumer Survey from Opinion Research Corporation and CIGNA HealthCare Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA.

2. 2 Key Survey Findings

3. 3 Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA. A: 2009 Perceptions on Health Care The majority of American’s, 79%, say the current health care system works for them, giving the current system an “A,” “B” or “C.” Q: Using a scale of “A” through “F,” with “A” meaning “excellent” and “F” meaning “failure,” how would you rate how the current health care system works for you? Source: Nationwide consumer survey of 1,001 individuals conducted by Opinion Research Corporation on behalf of CIGNA HealthCare 22% 29% 28% 10% 9%

4. 4 Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA. A: 2009 Perceptions on Health Care American’s place their understanding of their health care plans last. Q: Using the following scale of completely understand, somewhat understand, or don’t understand, how much do you understand what is included in each of the following plans or contracts you might have? Home mortgage, apartment or condo lease Cable or satellite TV plan Cell phone contract Retirement savings plan Car warranty or lease Health care plan Source: Nationwide consumer survey of 1,001 individuals conducted by Opinion Research Corporation on behalf of CIGNA HealthCare **Note: Does not equal 100% because “somewhat understand,’ “don’t know” and not applicable” are note shown. 59% 55% 49% 48%44%38% 4% % 8% % 9% % 8% % 5% % 10% %

5. 5 Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA. A: 2009 Perceptions on Health Care 40% of Americans say they are stressed out about health care costs and decisions. Q: Please indicate how much you agree or disagree with the following statement: “It stresses me out too much to think about health care costs and care.” Source: Nationwide consumer survey of 1,001 individuals conducted by Opinion Research Corporation on behalf of CIGNA HealthCare 59% 55% 49% 48%44%38% % **Note: Does not equal 100% because “don’t know” and “not applicable” are note shown.

6. 6 Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA. A: 2009 Perceptions on Health Care One in five Americans find making health care costs and care decisions more difficult than sitting in rush hour traffic, traveling with small children, going on a job interview or preparing their taxes. Q: Please rate the following five activities in order to difficulty. Which the these activities do you find most/second-most/third-most/forth-most and least difficult to do? Making health care cost and care decisions Preparing your taxes Travelling with small children Sitting in rush hour traffic Going on a job interview Source: Nationwide consumer survey of 1.001 individuals conducted by Opinion Research Corporation on behalf of CIGNA HealthCare

7. 7 Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA. Methodology This survey was sponsored by CIGNA to determine consumers’ understanding of health care, generally, and their health care coverage, specifically. This report presents the findings of a telephone survey conducted among a national probability sample of 1,001 adults comprising 502 men and 499 women 18 years of age and older, living in private households in the continental United States. The survey was carried out by Opinion Research Corporation using their CARAVAN® telephone sampling methodology. Interviewing was completed during the period of July 23-26, 2009. The survey’s sampling error is plus or minus three percentage points for values at or near 50 percent, given a 95 percent confidence interval.