1. Procurement Finished Equals Job Done? Alison Brown Strategic Housing Director

2. Procurement Finished Equals Job Done? The single life Courtship Dating Moving in together Sharing a toothbrush Reflecting on bachelor life Relationship counselling Sorting out the CD collection Still holding hands whilst getting older /wiser together

3. The single life? The impact from the current state of the housing market New kids on the block Housing maintenance opportunities Who else is procuring at the same time –Untapped opportunities –Implications The changing sector Learning from previous relationships

4. The single life? Knowing your own profile Are you a strong client Do you have the technical, financial, contractual expertise now What is your relationship management style? What do you know about your service? –Cost –Performance/quality –Qualified prices, floating improvement targets What is your own baggage

5. The single life? Contractors are all the same??? Potential partners- what do you know about them –Have they fully concluded all contracts they have been awarded What do they want from you? –Good service Knowledge –Open/challenging/supportive –Clear & timely decision making processes –Turnover & Profit

6. Courtship How long will it take? Doing it alone? Doing it with a consultant? Who else are you bringing with you? Who is developing relationships with whom? What are you looking for? Where are you located? A contract for how long On what basis – cost v quality The implications of the above

7. Moving in together? What do YOU want/expect –Getting the basics right –Using your contractors to contribute to other agendas eg worklessness, E&D, Community cohesion, Environmental, support for SME, community business –The supply chain –The TUPE outfall Does everyone understand the requirement & contents of the proposed contract Too complex to deliver

8. Sharing a toothbrush Gaining confidence in what has been procured Changing culture – reverting to type? Are we managing the right things –Duplication of effort/ systems/staff –Check the checking –Financial management Sharing positive practice –Multiple providers working together –Competitive advantage Who is doing the actual delivery –The sub contractor food chain Getting all parties to the table

9. Reflecting on Bachelor life Expectations & speed of change Where have you come from Did you know what your starting point was Was your knowledge cost/quality/stock condition etc robust as originally thought? Are you able to track performance, cost against a starting point Did you get more or less than you expected Being able to compare to others Are you sharing this with residents

10. Relationship counselling What the contract said How has post tender negotiations changed things The application of the financial model in practice –The SOR dream –Open book(s) –Central/local overheads Good effective governance structures Establish improvement actions & timescales for delivery Working with staff & residents

11. Sorting out the CD collection Urban myths or reality Determining the employment not the contract Negotiated agreement to end contract The role of customers & the TSA Managing the separation –Internally –With customers –Externally –With the provider Risk management –Maintaining service delivery –Who has access to what data

12. Still holding hands whilst getting older & wiser together Cultural fit Strong relationships at a range of levels - staff & residents Working together for one another operationally & strategically Effective governance Good performance management information & systems Cost certainty eg AMP, whole house costing Maturity of relationship - Joint service providers & valued contributors

13. Thank You Alison Brown – Strategic Housing Director Tel - 07894783593  Alison.brown@mearsgroup.co.uk Alison.brown@mearsgroup.co.uk