1. Arrears Management Two States, Two Ways50
CELEBRATES YEARS
OF SERVING FAMILIES: THE
MAGIC
IS STILL ALIVE
ERICSA
Arrears Management Two States, Two Ways
ERICSA
Sharon Keri
Compliance Process Manager
Florida Child Support Program
Bruce R. Martin
Deputy Director
Lancaster Co. Domestic Relations
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida

2. ARREARS MANAGEMENT: How we are doing it in Florida
ERICSA
Sharon Keri
Compliance Process Manager
Florida Child Support Program
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida

3. Compliance Process Goals
Obtain full compliance with all terms of the support order
Collect the support now when the family needs it, rather than later
Build relationships with the parent who is ordered to pay support to ensure timely payment

4. Child Support Automated Management System (CAMS)
Automatically reviews all IV-D cases with support orders to determine financial compliance
Automatically updates case and business partner information from a multitude of locate sources
Automatically initiates enforcement on cases that are not fully compliant

5. Financial Compliance
Reviews all cases with a support order on a nightly basis
Calculates the percentage of financial compliance based on payments made against payments due

6. Financial Compliance cont…
Identifies the compliance level of the parent who owes support
Full Payer
High Partial Payer
Low Partial Payer
Nonpayer

7. Ability to Pay
Identifies information that may impact a parent’s ability to pay support timely and in full
Incarceration or probation
Other institutionalization
Recipient of government assistance
Reemployment Assistance
Temporary Assistance to Needy Families

8. Ability to Pay cont… Disability Employment Status
Temporary
Permanent
Employment Status
More than one IV-D case

9. Enforcement Approach
Arrears only cases are automatically enforced using the following tools:
Past Due Notice
Driver License Suspension
Consumer Reporting Agency Referral
Business Professional Recreational License Suspension
Two State Action

10. Enforcement Approach cont…
User Review
Income Withholding
IRS Offset
Passport Denial
Unemployment Compensation
Lottery
Bank Levy
Tailored approach, not all tools are used

11. Repayment on Delinquency
The automated income withholding program assesses each case to determine if a repayment amount is in place
The administratively set dollar amount is 20% of the ordered current support obligation
Income withholding notice is automatically populated with the repayment amount

12. Collection of Arrears Beyond Emancipation
The parent who is ordered to pay support continues to pay the same amount after the last dependent emancipates
Notice is provided to the parent who is ordered to pay support, the parent who is owed support and the Clerk of the Court

13. Future Projects
Automated program that identifies cases that do not have a repayment towards the arrears
Specialized enforcement actions for targeted populations of the arrears only cases

14. Thank you! For additional information:
Sharon Keri, Compliance Process Manager

15. ARREARS MANAGEMENT: How we are doing it in Pennsylvania
ERICSA
Bruce R. Martin
Deputy Director
Lancaster Co. Domestic Relations
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida

16. Overview: PA Child Support Program
State IV-D Program administered by Bureau of Child Support Enforcement (BCSE)
Local IV-D services provided by 67 county Domestic Relations offices consistent with Cooperative Agreement
Partners in Cooperative Agreement: PA Department of Welfare, County Commissioners, President Judge

17. Historic efforts to manage arrears: Procedural Rules
Support guidelines reviewed/updated every 4 years
Promulgation of Rules establishing administrative modification procedures
Emancipation of children
Modification when existing order is inconsistent with rules or law

18. Historic efforts to manage arrears: Technology
Data Integrity Tasks / E Reports
Data Warehouse
Performance Improvement Module
Automated Case Closure/Order Modification
Electronic interfaces

19. What’s New? Predictive Modeling Basic Premise:
Preventing the accumulation of arrears is easier to manage than collecting those arrears after they have accrued.

20. Predictive Modeling: Payment Score Calculator (PSC)
Predicts the probability that an obligor will pay at least 80% of monthly support obligation in subsequent 3 months
20 statistically weighted variables in PACSES determine the score
Case attributes
Demographic information
Past payment patterns

21. Predictive Modeling: Payment Score Calculator
Indicates 0 – 30% probability that obligor will pay at 80% level
Indicates 31 – 50% probability that obligor will pay at 80% level

22. Predictive Modeling: Payment Score Calculator
Indicates 51 – 79% probability that obligor will pay at 80% level
Indicates 80 – 99% probability that obligor will pay at 80% level

23. How does PSC work?
PSC can be calculated at any time – saved for 14 days
PSC is stored when linked to a guideline computation
at conferences to establish a new support order
at conferences to modify an existing support order
5 PSC variables can be edited by DRS worker

24. PSC and arrears management: At the conference
Assists in conference preparation
Validates intuitive experience
Assists in establishment of realistic orders
Identifies cases appropriate for work search programs and/or temporary support orders
Identifies cases appropriate for future review
Guides the conference interactions and communications

25. PSC and arrears management: subsequent enforcement
Promotes enhanced case management
Early intervention strategies
Prioritization of enforcement / utilization of resources
Identification of support services appropriate for obligor

26. Example of PSC in use Early Intervention Pilot Program
Overview of pilot program
Cases grouped by PSC
Control Group vs. Experimental Group
Results PSC 1&2
Notable increase in percentage of cases paying
Decrease in time lapse 1st payment received
Results PSC 3&4
Notable increase in percentage of support paid

27. Impact of Arrears Management Strategies on PA LTD Arrears

28. Thank you! For additional information: Bruce Martin, Deputy Director

29. Questions