1. Supporting Research in an Era of Data Deluge Developing a new service portfolio within Information Services at the University of Western Australia Toby Burrows and Kate Croker

2. eResearch: how information and communications technologies help researchers to collect, manage, share, process, analyse, store, find, and re- use information

3. eResearch support: models eResearch as IT Support Collaboration services Visualisation services High performance computing (HPC) Data storage and management Systems and software development: sensor networks, data integration, Web-enabled workflow applications, grid computing, GIS, bioinformatics, surveys ANDS Data Capture Monash University eResearch Centre Intersect, VeRSI, iVEC etc. eResearch as Library Service Digital repositories: higher degree theses, e-prints; research publications; Open Access v. dark repositories; ERA evidence; online archives; electronic publishing Research metrics: ERA evidence, Research Impact Measurement – individual + institutional benchmarking Training programmes: research integrity and ethics, data management advice and planning ANDS Seeding the Commons eScholarship Centres (Melbourne, Sydney)

4. UWA Information Services structure Information ServicesClient Services Desktop Support & Service Desk Software Co-ordination Research & Learning Support Faculty Liaison Coordinators Resources & Development eResearch Support Policy & Planning Business Analysis Project Management System Architecture Infrastructure & Operations Applications Servers Infrastructure

6. eResearch Support services Scholarly publishing and institutional repository Open Access UWA Research Repository Digital theses, digital objects, local digital collections Digitization (retrospective) Copyright and I.P. Research-related Assistance / awareness Service implications Researcher profiles Socrates, Research@UWA (VIVO), GO8 service Identifiers: ResearcherID, ScopusID, NLA parties, ORCID etc ANDS services (RDA) Research impact measurement Research output and measurement – products, techniques Resources and training: Bibliometrics Guide Reporting – personal + administrative / managerial National reporting - ERA Research data management Data management planning: advice, toolkit, factsheets Data storage, institutional data repository (advice / assistance) National facilities: Australian Data Archive Technologies and services Software (advice / non-technical assistance) Analysis, design Web site design and management (Information Services) Mobile apps eResearch environments Data capture workflows (ANDS projects) Collaboration environments (NeCTAR VL) Specialized metadata services (AustLit, archival finding aids)

7. Staff of the eResearch Support Unit (Dec. 2011) Position titleTypeQualificationsNotes Manager, eResearch SupportOngoingLibrarian Coordinator, Digital RepositoriesOngoingLibrarian Senior Web CoordinatorOngoingIT eResearch Facilitator / Senior Business AnalystContractITANDS projects Bibliometrics CoordinatorOngoingLibrarian Research Data LibrarianContractLibrarianANDS projects eResearch Data AnalystOngoingLibrarian or IT Programmer/AnalystContractITANDS projects Research AssistantContractSubject degreeAustLit Research Assistant / Data ArchivistContractLibrarianAustralian Data Archive Web AnalystOngoingIT Analyst (Research Metrics)OngoingLibrarian Senior Library Officers (2)OngoingLibrary technician

8. Benefits & opportunities Cross-fertilisation of knowledge and services based on the synergies between research analytics, data management, research outputs and eResearch systems. Taking a holistic view of all these areas which is much closer to the researcher’s own perspective, as well as to the perspective of research managers and administrators Closer integration and coordination of similar functions should result in a more effective delivery of services to researchers. Better-informed decision-making about services for researchers, cross- training and multi-skilling of staff, and identifying opportunities for closer and more active involvement in eResearch developments and solutions. More integrated outreach programmes for researchers, especially around data management practices and solutions, and research metrics. Re-thinking the flow of research-related information across the University – and designing the system architecture required to enable a more efficient and reliable approach.

9. Conversations with researchers “I’ve got all this data under my desk | in my filing cabinet | on my shelves – can I put it in the data store?” “I need to develop a Web site as part of my ARC project – can you help?” “How can I read this Oxford Text Archive file without all the HTML code?” “I’m glad I didn’t win the iPad prize in your survey – I only use Linux on the [department’s] server” “iPhones are just gadgets... I was programming a Commodore 64 at high school in the 1980s” “Where are the best places to publish? Should I use Open Access journals?” “[A senior academic] recently told me it was not a breach of copyright to post pre-prints of one’s papers online. Could you confirm whether this is true or not?” “What is the policy for posting journal article PDFs online? What parts of our published research can we actually place on our web page?” “Why is the full text of my thesis appearing in Google Books?”