1. AUQA AT CSU

2. OUTLINE Preparation –Trial audit AUQA audit –Portfolio preparation –Panel visit –Library interviews –Preliminary results Impressions

3. TRIAL AUDIT Portfolio produced Staff briefed –About AUQA –About the audit –How does YOUR work relate to the University’s strategic plan? Interviews held Report received

4. TRIAL AUDIT RESULTS General comments (neither commendations nor recommendations) There were comments from some HDR students on the poor library resources, and their consequent need to use other libraries such as those at the University of Sydney and ANU, for example. The library has to give careful consideration to its ability to provide a quality service to the planned growth in research effort.

5. AUQA AUDIT Portfolio produced (again) Staff briefed (again) Interviews held Preliminary comments received Report due October

6. PORTFOLIO PREPARATION (1): IDENTIFY KEY FUNCTIONS Loans Services Document Delivery Services Distance Education Services Collection Management –Acquisitions –Cataloguing –Collection Maintenance –Digital Collections Information Services Information Literacy Web Site Resource Management –Staff Development –Physical environment –Budget Processes Planning and Quality Assurance Regional Engagement

7. PORTFOLIO PREPARATION (2): For each key function: Key objectives Link with CSU strategic plan and Library triennial Plan Strategies and management structures Achievement evaluation Assessment of performance Feedback mechanisms Incorporation of feedback Staff training and development Review processes Relevant documentation

8. PORTFOLIO PREPARATION (3) Faculty/Division portfolios on central web site University portfolio submitted AUQA Panel request supplementary information [mountain]

9. AUQA VISIT Offshore & onshore partners On campus Timetable for interviews set by Panel Interviewees nominated by Panel Interviews: –Individual, group, site visits

10. LIBRARY INTERVIEWS Heads of Library Services & DIT interviewed together –Questions on University planning process –Our ability to influence decisions –Cross linkages between functional portfolios Library site visit –1 campus library, 15 minutes

11. PRELIMINARY AUDIT COMMENTS Library service was rated very positively by the Panel BUT The Panel noted that the collection was variable with regard to its ability to support research

12. IMPRESSIONS 1.It’s extremely time & resource intensive 2.Every Panel is different 3.You can’t predict what the Panel will ask about 4.Tell it warts and all – if it isn't good, tell them what you are doing about it 5.Don’t forget the good things – they want good news stories too