1. 1 Transitioning innovation projects to BaU Dr Geraldine Bryson Innovation Implementation Engineer

2. 2 Agenda Fault Support Centre Capacity to Customers C2CC2C BaU transition Questions and answers

3. 3 What is Capacity to Customers? Capacity to Customers Utilised capacity New commercial contracts Combines proven technology and new commercial contracts Innovative demand side response contracts Remote control equipment on HV circuit and close the NOP Technical innovation Latent capacity Current demand Effectively doubles the available capacity of the circuit Enhanced network management software Capacity to Customers unlocks latent capacity on the electricity network Facilitates connection of new demand and generation without reinforcement Allow us to control a customer’s consumption on a circuit at the time of fault

4. 4 C 2 C benefits summary Releases network capacity for use by customers’ LCTs Creates post fault demand response market which is less intrusive to customers Can defer reinforcement costs and the time taken to complete the associated works Full set of results and learning from Capacity to Customers is included in closedown report available on our website Develops new DR market Carbon reduction Cost deferral £ Reinforcement deferral Rapidly deployable solution Will better exploit existing assets, thus cost-effective and quickly implemented Minimises carbon- intensive infrastructure

5. 5 Fault Support Centre Solution: Kelvatek’s Fault Support Centre (FSC) that will actively monitor the equipment installed on ENW’s LV network – trial under IFI Only key ‘champions’ can perform this analysis Devices are widely used to reduce CI and CML figures Further benefits can be obtained from the data they provide Analysis of data is a specialised subject area/training issue

6. 6 FSC process flow Transient identified Electricity NW fit REZAP/Bidoyng/ TP22/23 Details sent to Kelvatek FSC Fault location from Kelvatek to Electricity NW Confirm location Repair fault

7. 7 FSC benefits Actively monitors equipment installed on LV network Faster fault location and repair Identification of 2 nd and 3 rd faults on the network Observation of fault ‘pecking’ Identifies circuits with overloading problems Identifies areas with poor health Helps us understand how best to use the LV kit Fault Support Centre business benefits

8. 8 BaU transition process Reduced connection costs (Customer) Increased network efficiency (ENW business plan) C2CC2C FSC “Pushed” into main business “Pulled” by main business £ BaU

9. 9 BaU transition process C2CC2C FSC Adds to planning processes less tangible value Changes to fault processes value understood Issues with bespoke technology solutions Standard technology solution Direct customer involvement Indirect customer involvement

10. 10 Summary Important to get right Not too time consuming Processes Business champion a “must” Early business engagement and involvement People Standard solutions All necessary procedures and training in place Technology Difficult unless direct business benefit Challenge

11. 11 Want to know more? Thank you for your time and attention futurenetworks@enwl.co.uk www.enwl.co.uk/thefuture 0800 195 4141 @ElecNW_News linkedin.com/company/electricity-north-west facebook.com/ElectricityNorthWest youtube.com/ElectricityNorthWest e