1. “ Tid Sao ” Story

2. Tid Sao was crushed by a car at the service station and left his family forever on 10 October 2003.

3. Detail of Incident Day, Date : 10 Oct 2003 Time : 16.45 Hr. Location : Phouvao-Retail Station (DODO), Luang Phrabang, Laos Incident Description (Tid Sao) The accident occurred on Friday, October 10, 2003 at about 16.45Hr. while a carwash worker driving a customer Mitsubishi 4W-Automatic V6 onto a wash ramp and another worker (Tid Sao) was guiding the driver into a correct position. When the car stopped at the correct position, the driver parked the car and while he was shifting the gear lever, the car suddenly moved forward over wash ramp stoppers and crushed Tid Sao against a concrete wall behind him. The driver tried to reverse the vehicle but did not succeed. It took about 10 minutes to release the victim between the wall and the car. At that particular time, he was already dead.

4. Contributions to this accident Driver had no license, he was not properly trained to drive the automatic transmission. The car idle speed was at 1400 rpm., this high rpm caused the car to heavily creep when the brake pedal was released or not firmly pressed. When the car crept, driver might try to apply brakes but he pressed the wrong pedal. (This is the conjecture since we did not get enough information from driver.) The stoppers design was not adequate to stop 4 wheels drive vehicles or other vehicles larger than passenger cars. There was no proper procedure and training for the car wash business.

5. Car wash Ramp Vehicle moved over the stoppers Position of vehicle after the accident 20 cm. High Stoppers Vehicle idle speed at 1400 rpm Some Pictures of the Accident

6. Main learning points from this incident Working staff must not position themselves in front or behind a moving vehicle while guiding the driver to mobilise the vehicle. Only staff with valid driving license can mobilise vehicles within Shell site. Operational procedures must be available at site and strictly followed by Retail operators for all business activities. The need for Retail operators to take up liability insurance to cover operational damages and losses.

7. Personal Detail Name: Tid Sao (Male) Age: 27 years Address: Luang Phrabang, Laos Civil Status: Married with 2 children Occupation: Car wash worker Injury Sustained: Crushed at the chest by 4 wheel vehicle- Fatal

8. His Family 4 years 5 months 6 relatives - Wife’s sisters and their children 1- Tid Sao’s brother 2 daughters Parent in law + +

9. Their Home Tid Sao and 12 family members live in this makeshift house, with very limited facilities.

10. Family Detail Tid Sao was the family breadwinner. He supported the whole family of 13 people. His income was from the service station and teaching students in the evening. The total income was about USD 100 per month. He was a good husband and dedicated to his family. They live happily with high hope for a better future.

11. Their hope and future had gone. However, they have to survive.

12. The wife starts processing and selling the crispy pork skin at the market. (She did not want to work at the station or Shell office) She makes about USD 1 per day. Her father makes about USD 2 per day from shoes repairing. They can’t make regular income. They have to work hard to survive without promising future.