2. 64 insurance undertakings consisting of: 27 insurance companies 15 branch offices of insurance undertakings based in other member states 22 mutuals and mutual-type undertakings 33 MABISZ-member undertakings 25 companies 6 branch offices 2 mutuals 654 insurance undertakings based in other member states registered by the Hungarian National Bank in the framework of cross-border services (FOS)

3. Legal background: insurance law, regulations, recommendations of the National Bank Supervisory authority: National Bank of Hungary Supervision of banking and insurance sector Financial Mediation Body (PBT) Financial Consumer Protection Centre NGOs Insurance Association (MABISZ)

4. Two independent branches Association / Motor Insurance Bureau Regulated by the MTPL law

5. Contact Center Call center and customer service Handling of complaints regarding insurance companies – mediation Effectiveness:

6. „Premium Navigator” aggregator website the only complete online calculator With consent of the competition authority Unit-linked Total Cost Indicator (TKM) Unique solution in Europe enables the comparison of unit-linked life product costs Will be considered in the PRIPS preparatory works Standardized GTA structures in household insurance products Cooperation with authorities National Bank Police Undersecretary of State for Consumer Protection (Ministry of National Development) Participation in legislation preparative works „Consumer Friendly Insurer” Award Code of Ethics and Competition

7. Foreign currency mortgage credit products Recent bank and insurance company insolvencies Claims handling claims management companies, lawyers Ukraine crisis May affect international claims handling FOS/FOE activities potential problem supervisory gaps Data protection data exchange