1. Dr. Davorka Šel Ministry of Public Administration
EU Strategic and Action Documents in the Field of eGovernment and their Effect on the Republic of Slovenia
Dr. Davorka Šel
Ministry of Public Administration

2. Agenda Importance of ICT in EU
Presentation of EU strategic and action documents in eGovernment field
Presentation of national strategic and action documents in eGovernment field
Expected activities at the national level
Pomen IKT v Lizbonski: EU vabljiv prostor za investicije in delo
Večina gospodarske rasti je v storitvah
EU kot enotni trg
E-storitve veliko več prispevajo k prehodu meja kot klasične tržne poti
Če takih storitev ne razvijemo pri nas, jih bodo drugje, s čemer izgubimo možnost vpliva na storitve in nadzor nad upoštevanjem standardov
Obenem ne bomo izkoristili možnosti za zaposlitev ljudi in gospodarsko rast, ki sta posledici razvoja takih storitev
Znanje za inovacije in razvoj v EU
IKT najpomembnejše področje raziskav in razvoja (R&D), ki prispeva k gospodarski rasti
EU namenja 20% raziskav v IKT, države OECD pa 30%
V svetu se v privatnem sektorju porabi 60% sredstev R&D za IKT, v EU pa le 38%
Potreben premislek o prioritetah
Ustvarjanje več in boljših zaposlitev v EU
6% zaposlitev v EU je na področju IKT
Povečanje digitalnega opismenjevanja
IKT kot osnovno orodje za upravljanje z znanjem in
Koristi IKT naj uživajo vsi državljani, cenejše in boljše javne storitve

3. Importance of ICT in EU
ICT brings 40% to productivity growth and 25% to GDP growth in Europe
Public budget accounts for 45% European GDP
Numerous examples of eGovernment efficiency:
Denmark: eInvoices save 50 M€ (citizens) + 50 M€ (companies) per year
Estonia: 65% electronically filled in tax declarations saves thousand of hours
Public procurement accounts for 20% GDP
Europe is good but not the best (Ref. Canada, Singapore…)
Zaradi hitre rasti IKT je nastala potreba po proaktivnih politikah, ki bodo sledile spremembam tehnologij.
Države, ki imajo odprt in učinkovit javni sektor so tudi vodilne v gospodarstvu in konkurenčnosti.
Danska: če bi to v uvedli po vsej EU, bi prihranili 50 miliard EUR
Pozitiven učinek IKT na 4 svobode gibanja in na kulturno raznolikost.
Ministri so tako mnenja, da imajo v deklaraciji navedeni cilji pomemben družbeno gospodarski učinek. Ministri so zato naslovili deklaracijo na Svet za enregetiko in povabili komisijo, da vključi te točke v AN i2010.
Moderna uprava mora temeljiti na visoko razviti IKT infrsatrukturi in poenostavljenih postopkih e-uprave.

4. EU Strategic and Action Documents
I2010 eGovernment Action Plan
Innovation & investment in ICT
Inclusion, better public services, quality of life
Single
European
information
space
Ministerial declaration on eGovernment, Manchester 2005
Single European Information Space
Innovation & investment in ICT
Inclusion, better public services, quality of life
e-content
interoperability
security
Increase investments in R&D
e-accesibility
e-inclusion
modern and interoperable public services
Strategija i2010 (informacijska družba za rast in zaposlovanje) je bila potrjena , ključni element Lizbinske. Spodbuja odprto in konkurenčno digitalno gospodarstvo.
Enotni inf. Prostor:
Cilj 1: Enotni inf prostor z dostopnimi in varnimi širokopasovnimi komunikacijami, bogatimi in raznolikimi vsebinami in digitalnimi storitvami
vzpostavitev in kroženje evropskih vsebin
Določitev in izvajanje strategije za varno inf. Družbo (sprejeta )
Ukrepi z inetropeabilnostjo in DRM
Inovacije in investicije v raziskave
Investicije v IKT v EU 18%, v ZDA in Japonska pa 34% oz. 35%
Predlogi: 80% povečanje podpore skupnosti raziskavam v IKT
Usmeritev strateških raziskav v stebre 7. okvirnega programa (tehnologija za znanje, vsebino, kreativnost, omrežja, varna in zanesljiva oprema, vgrajeni sistemi, nanolektronika)
Cilj 2: Svetovni dosežki v RTD v IKT z zapolnitvijo vrzeli med glavnimi konkurenti Evropi
Vključenost, boljše javne storitve, kakovost življenja
Cilj3: Vseobsegajoča informacijska družba zagotavlja visoko kakovost javnih storitev in pospešuje kakovost življenja.
Koristi IKT naj uživajo vsi državljani
Trenutno velika digitalna ločnica (med ponudbo in porabo)
Na tehničnem nivoju še nekaj odprtih zadev: e-identiteta, avtentičnost dokumentov, skupni vmesniki, zato:
Sprejem AN 2010 in strateških smernic za razvoj javnih storitev
Vzpostavitev treh vodilnih pobud IKT za kakovost življenja (potrebe starajoče se družbe, varen in čist transport (pametni avto), kulturna raznolikost (digitalne knjižnice))
i2010
Lisbon strategy

5. I2010 First Annual Report EC achievements and plans for 2006/2007
launched review of regulatory framework for electronic communication
adopted a proposal for modernization of TV without frontiers directive
Setting up nine EU technology platforms for ICT
Organised consultations on ICT related innovation
Launched initiatives INNOVA, PRO.INNO to improve innovation policies
Communication on Bridging the broadband gap
Communication on e-Accessibility
Ministerial Declaration on e-Government
E-Health Action Plan
Initiatives Digital Library and Intelligent Car

6. EU Strategic and Action Documents
Effective and Efficient government
High impact services
E-inclusion
Key enablers
I2010 eGovernment Action Plan
Single European Information Space
Innovation & investment in ICT
Inclusion, better public services, quality of life
i2010
Lisbon strategy
Ministerial declaration on eGovernment, Manchester 2005
Pripravila podskupina e-Europe eGov skupaj z UK predsedstvom. Pri pripravi deklaracije je sodelovala tudi RS.
Potrjena na ministrski konferenci eUprave: Transformacija javnih storitev, v Manchester. Tretja po vrst, sprejemajo se na vsaki 2 leti, predhodna v Como (IT)
Udeležba ministra za javno upravo dr. Viranta na konferenci in pristop k deklaraciji
Stroški naročil, ki sicer obsegajo 16% BDP, se z e-nabavami lahko zmanjšajo za 5%. Združeni učinke vseh držav je zelo velik.

7. Ministerial declaration on eGovernment, Manchester 2005
E-inclusion
By 2010:
By 2010 all citizens, including socially disadvantaged groups, will have become major beneficiaries of e Government
By 2010 European public administrations will have made public information and services more easily accessible through innovative use of ICT and through increasing public trust, increasing awareness of eGovernment benefits and through improving skills and support for all users.
V 2006 določitev poti za e-inclusion
V 2006 in 2007 skozi EPAN izmenjava izkušenj pri razvoju politik namerne vključenosti, storitve usmerjene državljanom, več kanalne stroitve

8. Ministerial declaration on eGovernment, Manchester 2005
Effective
and
Efficient
government
By 2010:
eGovernment will be contributing to high user satisfaction with public services
eGovernment will have significantly reduced the administrative burden on businesses and citizens
The public sector will have achieved considerable gains in efficiency through the use of ICT
European administrations will have significantly increased transparency and accountability wherever possible and relevant through innovative use of ICT
Uporaba rešitev za zmanjšanje administrativnih bremen, povečanje transparentnosti, odgovornosti ob upoštevanju varstva osebnih podatkov.
V letih na EU in nacionalnem nivoju bodo DČ promovirale zavedanje o uporabi in sprejemu odprtih standardov v JU, širjenju izkušenj v standardizaciji, kot ključnim pogojem za učinkovito in uspešno upravo.

9. Ministerial declaration on eGovernment, Manchester 2005
High impact
services
By 2010:
All public administrations across Europe will have the capability of carrying out 100% of their procurement electronically, where legally permissible, thus creating a fairer and more transparent market for all companies independent of a company’s size or location within the single market
At least 50% of public procurement above the EU public procurement threshold will be carried out electronically
Over the period Member States will focus their efforts on delivering those high impact services in Europe which will contribute most to the achievement of the Lisbon Agenda
Storitve visokega učinka so tiste, ki podpirajo napredek k dosegu ciljev Lizbonske strategije. To so storitve, ki vključujejo pen –evropsko mobilnost, izboljšujejo iskanje zaposlitev po EU, dostop do osebnih podatkov, kot so zdravstveni zapisi, pokojnine, kultura in prosti čas, ter mobilnost podjetij, kot so registracija podjetja in VAT. Te bodo razdeljene glede na učinek.
E-nabave so ena takih storitev.
Bistven družbeno gospodarski napredek s pomočjo teh storitev izboljšanje delovanja trga in izboljšanje kakovosti življenja.
Aktivnosti:
V letu 2006 določitev katere so te storitve
Kjer je možno razvoj skupni rešitev, harmonizacija vmesnikov obstoječih rešitev na področju e-nabav in razširanje izkušenj
Sodelovanje pri implementaciji akcijskega načrta o e-nabavah iz leta 2004 in dogovor glede standardov gelde identifikacije podjetja, naročil in računov.

10. Ministerial declaration on eGovernment, Manchester 2005
Key enablers
By 2010:
European citizens and businesses shall be able to benefit from secure and convenient means of electronic identification, issued at the local, regional or national level and respecting data protection regulations, to identify themselves to public services in their own or in any other Member State
Member States will have agreed a framework for reference to, and where appropriate the use of, authenticated electronic documents across the EU
V 2006 Poiskati pravne ovire na nacionalnem in EU nivoju za implementacijo e-identitete. To je pomembno, da lahko uprave omogočijo personalizirane storitve.
V letih delati v smeri medsebojnega priznavanja eID s testiranjem, piloti,….
Do leta 2010 referenčni okvir za trajno arhiviranje avtenticiranih dokumentov.

11. EU Strategic and Action Documents
I2010 eGovernment Action Plan
Based on Ministerial declaration, Manchester 2005
Leading countries are those which have open and transparent public sector
In addition to 4 main goals of Ministerial declaration it includes also e-democracry and e-participation
EC added also concrete measures to each of 5 main goals with time-scale
Examples:
Single
European
information
space
Innovation & investment in ICT
Inclusion, better public services, quality of life
i2010
Lisbon strategy
Ministerial declaration on eGovernment, Manchester 2005
Vključenost:
V 2006 časovni načrt za merljive cilje
V letu 2007 navodila za ravnanje po sporočilu o e-dostopnosti (iz l. 2005)
V letu 2008 objava specifikacij za več kanalni dostop do storitev
Učinkovitost:
V 2006 določitev mehanizmov za zagotovitev dolgoročne finančne in operativne trajnosti skupne porabe, izkušenj in infratrukture
V 2006 merjenje e-uprave ob upoštevanju učinka
V 2007 primerjalne analize i2010, namenjene spremljanju napredka po AN
E-storitve:
V 2006 določitev merljivih ciljev tako, da se doseže 100% dostopnost in 50% izvedba JN
V 2007 skupne specifikacije ključnih elementov in uvedba izvedbenih poskusov
V 2009 ocena uvajalnih poskusov in razširjanja izsledkov
V 2010 pregled napredka po DČ
Ključni pogoji:
V 2006 časovni načrt za vzpostavitev interoperbailne eIDM do 2010
V 2007 dogovor o skupnih specifikacijah za interoperbilne IDM
V 2008 spremljanje obsežnih poskusov interoperabilne IDM v čezmejnih storitvah
V 2009 preverjanje uvedbe in uporabe e-podpisa
E-participacija
preskušanje instrumentov, ki temeljijo na IKT in omogočajo preglednost ter vključevanje javnosti pri demokratičnem sprejemanju odločitev.
določitev naprednih oblik demokracije, kot prednostnih nalog IST OP7
Komisija bo skupaj z DČ izvedla strateško spremljanje, pripravila časovni načrt in spremljala AN2010

12. National Progress Report on i2010 eGovernment Action Plan I
"Member States have committed themselves to inclusive eGovernment objectives to ensure that by 2010 all citizens, including socially disadvantaged groups, become major beneficiaries of eGovernment, and European public administrations deliver public information and services that are more easily accessible and increasingly trusted by the public, through innovative use of ICT, increasing awareness of the benefits of eGovernment and improved skills and support for all users" (Action Plan, p.5).
"Member States expect eGovernment to contribute to high user satisfaction with public services and significantly lighten the administrative burden on businesses and citizens by Moreover, the public sector should achieve considerable efficiency gains as well as increasing transparency and accountability through innovative use of ICT by 2010." (eGov Action Plan, p.6).
Do you havee Policy?
What % of population is benefiting from e-Gov, what do you expect to reach by 2010
Do you have special policy for social exclusion?
Do you have a policy specifically targeting web accessibility of public services?
What percentage public websites comply with web accessibility? Please specify (WCAG 1.0, WAI AA, other)?
Do you have a policy specifically targeting multi-channel delivery of public services?
Do you have a policy in E&E or a related area? If so, what is the URL?
Do you have a national measurement framework in place
Does your country actively stimulate good practice exchange in eGovernment at local, city, regional, and national levels? Can you mention three good practices your country is especially proud of,

13. National Progress Report on i2010 eGovernment Action Plan II
"Member States have committed themselves to giving all public administrations across Europe the capability of carrying out 100% of their procurement electronically (where legally permissible) and to ensuring that at least 50% of public procurement above the EC threshold is carried out electronically by 2010" (Action Plan, p.8).
"By 2010 European citizens and businesses will be able to benefit from secure and convenient electronic means, issued at local, regional and national levels, and complying with data protection regulations, to identify themselves to public services in their own or in any other Member State" (eGov Action Plan, p.9).
"Better decision/making and more extensive involvement of citizens in all phases of democratic decision-making, including at European level, are critical for the cohesion of European society" (eGov Action Plan, p.10).
Do you have a policy regarding high impact services or a related area?
Regarding your policy on public eProcurement, how far along would you say you are towards reaching the EU target of 100% availability and 50% use? (using a scale from 1 (initial phase) -10 (fully implemented)
Public eProcurement consists of a set of business processes. Please provide the status for each:
Pre-publication: eTendering, eSubmission, accept eSignature (etc.)
Post-publication: use eSignature, ePayment (etc.)
Which important milestones have you achieved since Manchester 2005 towards reaching the EU target of 100% availability and 50% use of public eProcurement?
Please estimate the availability of public eProcurement as of 2007
What is the percentage of take-up of eProcurement in your country at this
Do you have a policy regarding key enablers (eIDM or a related area)?
Which key milestones have you reached to achieve the 100% EU interoperability target for your eIDM system since Manchester 2005?
Please indicate the usage of interoperable electronic documents (eDoc)
Do you have a policy towards a more Open Government?
What channels are used for delivering eParticipation?
On the basis of your work with eParticipation, what evidence do you have of its impact

14. Communication from EC on Interoperability
The development of pan-European services contributes to the higher mobility of citizens and cross-border business activities
Three levels of interoperability:
Organizational
Semantic
Technical
Actions required:
Encourage collaboration between administrations
Standardization and the development of standards through CEN and ETSI
An architecture for cross-border delivery of eGovernment services
Common infrastructure to support eGovernment interoperability (registries, platforms,…)
Common elements and components, to be used by MS on EU level
Good practice exchange and dissemination
Council conclusions eGovernment for All
COM(2006) 173
Communication from EC:
I2010 eGovernment Action Plan
COM(2006) 45
Communication from EC
on Interoperability
E-uprava dosegla velik napredek v EU, to je treba ohraniti, sedaj s čezmejnimi storitvami, zato interoapebilnost čedalje bolj pomembna
S tesnejšim sodelovanjem boljše storitve in učinkovitejše izvajanje politik
V sporočilu so predlagane prednostne naloge in prvi sklop ukrepov. Sporočilo poziva Svet, da začne obravnavati določen zahteve in sprejme ustrezne ukrepe.
Načelo subsidiranosti – naloge se izvajajo na nivoju, kjer je učunkovitost najvišja – na nacionalni
Določene naloge se že izvajajo v okviru programa IDABC:
Evropski okvir interoeprabilnosti, nov 2004, v njem priporočila in standardi
Arhitekturne smernice – tehnična konvergenca evropskih omrežij in dosego interorpeabilnosti s harmoniziranim razvojem
Ifrastruktura za čezmejne storitve – dec 2004
Pripravlja se strategija semantične interoeprabilnsti, študija možnosti za izvedbo XML klirinške hiše

15. Corresponding documents on EU and national level
Ministerial Declaration
i2010 eGovernment Action Plan
Communication on Interoperability
National Progress Report on i2010
eGovernment Action Plan
si2010

16. Strategy of Information Society until 2010
(Si2010)
In adoption; public debate concluded on March 5th
To accelerate the development of information society in order to increase the innovation and competitiveness of Slovene economy and society
Divided in challenges and areas of work
Detailed description of areas of work not included, because it is covered in sectors strategies

17. Strategy of Information Society until 2010 (Si2010)
Interoperabilnost in odprti standardi: »Slovenija bo aktivno podpirala vzpostavljanje interoperabilnosti pri razvoju izdelkov in storitev informacijske družbe s skladu z Evropskim interoperabilnostnim okvirom (EIF), v ključno z razvojem odprtih standardov«;
Varnost in zasebnost: »Slovenija bo aktivno promovirala zagotavljanje varnosti in zasebnosti v globalnih omrežjih ter podpirala aktivnosti promocije, izobraževanja in dvigovanja zavesti družbe tako o nevarnostih, kot tudi o možnostih in dobrih praksah zaščite pred nezaželenimi pojavi«;
Intelektualna lastnina: »Slovenija se bo zavzemala za ustrezno varovanje avtorskih pravic digitalnih vsebin na internetu ter bo za uspešen razvoj in uporabo e-storitev in e-vsebin promovirala uporabo creativecommons licenciranja«;
dostopnost in vključenost: »Slovenija bo aktivno zagotavljala možnost dostopa do IKT storitev in izdelkov ter vključevanja v informacijsko družbo vsem prebivalcem, pri tem pa bo posebno pozornost namenila ljudem s posebnimi potrebami in starejšim«;
Znanje in veščine: »;
Slovenski jezik in kulturna identiteta: »Slovenija bo na področju informacijske družbe kot horizontalno prioriteto upoštevala jezikovno raznolikost kot jedrni del kulturne raznolikosti in v tem okviru posebno podpirala rabo slovenščine kot enakopravnega in enakovrednega jezika na področju e-vsebin in e-dostopnosti«.

18. Strategies under Si2010 Umbrella
SEP 2010
E-Health 2010
E-Skills 2010
FWS Strategy
Broadband strategy
From analogue to
digital TV
Apr. 06
Jan. 06 06
Jan. 06
Sept. 05 05
ETC.
Strategija Republike Slovenije za uvajanje fiksnih brezžicnih sistemov – FWS v frekvencnem obmocju od 3410 MHz do 3600 MHz na ozemlju RS:
Zaradi vse vecjega povpraševanja po frekvencnem spektru za ta namen so v organih
Mednarodne telekomunikacijske zveze (ITU) in Odbora za elektronske komunikacije
(ECC) sprejeli ustrezna priporocila, Agencija za pošto in elektronske komunikacije (v
nadaljevanju: agencija) pa je z nacrtom uporabe radijskih frekvenc (3) zagotovila
frekvencni pas od 3410 do 3600 MHz za fiksne brezžicne sisteme.
Cilje, ki jih želimo s strategijo doseci, lahko strnemo v:
– doseganje najboljše izrabe razpoložljivega frekvencnega prostora, namenjenega
fiksnemu brezžicnemu dostopu (FWA),
– zagotovitev dostopa do širokopasovnega podatkovnega omrežja vsem uporabnikom
na celotnem ozemlju republike Slovenije in
– vzpostavitev razmer za ucinkovito ureditev trga.
Broadband strategy
V izvedbenem smislu je namen tega strateškega dokumenta opredeliti programske smernice za razvoj širokopasovnih podatkovnih omrežij v Sloveniji s ciljem povečanja konkurenčnosti regij, kar bo doseženo s komplementarnostjo med različnimi tehnološkimi platformami na eni in različnimi potrebami na drugi strani.
Prehoda iz analogne v digitalno: naovodila, da se olajša in pravočasno prirpavi rpehod v dig TV do leta konec oddajanja v analogni tehniki
eZdravje.
Strategija izpostavlja tri strateške komponente razvoja:
enotno informacijsko infrastrukturo,
enotni zdravstveni portal
vpeljavo elektronskega zdravstvenega zapisa.

19. Corresponding documents on EU and national level
Ministerial Declaration
i2010 eGovernment Action Plan
Communication on Interoperability
National Progress Report on i2010
eGovernment Action Plan
si2010
SEP 2010

20. Strategy of eGovernment until 2010 (SEP 2010)
Adopted in April 2006
In line with i2010
Takes into account Ministerial Declaration, Manchester 2005
Represents national strategic document that corresponds to EU i2010 eGovernment Action Plan
Realization through Action plan on e-government until 2010
SEP2010 potrjen na seji Vlade :
AN bo posodabljan na pol leta, Vsebuje objektne cilje, kazalniki razvoja, primerjava z EU, napredek na projektih in storitvah, dobra praksa, ter sistem izvajanja, spremljanja in poročanja.

21. Vision of SEP 2010 To provide kind, simple, accessible and safe
electronic administrative services and information
which shall be whenever and wherever available
via internet to individuals (G2C), companies (G2B) and internal government administration (G2G)

22. Structure of SEP 2010 Users National and EU documents, strategies
Current state of e-government, comparison with EU, EU documents
Objectives until 2010
Guidance
Vision
E-participation
E-services
Policies
Administration
Vizija: državljanom in poslovnim subjektom EU zagotoviti prijazne, enostavne, dostopne in varne e-stroitve, aplikacije e-demokracije, ki bodo prek interneta na voljo kjerkoli in kadarkoli.
Vplivi strateških dokumentov: Min deklaracija in i2010 ter zraven cilji iz programa dela Vlade (kakovostno in učinkovito poslovanje, odprto in preglčedno delovanje JU, učinkovit uslužnbenski sistem, usmrejenost k uporabnikom)
Usmeritve: kakovostno, pregledno, varno, kjerkoli in kadarkoli, hitro učinkovito in poceni, osebno, zannje, soodločanje, vse na enem mestu, ensotavno, enotno
Namenski cilji: SRS, Cilji programa vlade, vizija in usmeritve e-urpave=> namenski cilji:
Usmeriti delovanje k uporabnikom, Povečati zadovoljstvo, Zmanjšati ovire
Povečati kakovost in učinkovitost poslovanja, Povečati transparentnost, Sinergija, Vključitev, Optimizacija porabe, Zmanjšati obremenitve kadrov
Objektivni cilji, za dosego namenski, so merljivi: izpopolnjene obstoječe, v prenova in integracija
Pogoji za razvoj e-uprave
E-government
Renovation of operations, reorganization, legal basis, governance, employees, skills and knowledge, finances, promotion, IT solutions

23. SEP 2010 objectives until 2010 User centric public administration
Increase satisfaction of users
Reduce administrative burden
Increase quality and efficiency of services
Increase transparency
Reach synergetic effects in all levels of public administration by means of eGovernment
Include the widest possible group of people in decision making processes
Optimise the use of finances
Reduce the burden on employees within administrative procedures
Maintain and improve the level of eGovernment development

24. Corresponding documents on EU and national level
Ministerial Declaration
i2010 eGovernment Action Plan
Communication on Interoperability
National Progress Report on i2010
eGovernment Action Plan
si2010
SEP 2010
Action Plan on eGovernment
Until 2010

25. Action plan on e-government until 2010 (AN 2010)
Adopted in January 2007
Comprises:
Objectives
Projects
e-services
Progress of projects and e-services
Good practices
Groups of objectives: satisfied users, e-government portal, identification, e-government services, training, ICT and the development of solutions, help-desk, strategies, standards, action plans and methodologies
Good practice cases for previous period according to defined criteria
Objectives: each year 10% more users,

26. Measuring progress within AN 2010
Introduction of new indicators:
Number of services in use
Share of the service use by electronic channel
Average level of realisation of eGovernment service
Satisfaction of eGovernment users
On time execution of eGovernment projects and realisation of project objectives

27. Corresponding documents on EU and national level
si2010
Ministerial Declaration
i2010 eGovernment Action Plan
Communication on Interoperability
SEP 2010
National Progress Report on i2010
eGovernment Action Plan
Action Plan on eGovernment
Until 2010

28. Corresponding activities at national levelü
Include priorities from e-government field into national reform programmes
Ensure e-inclusion and e-accessibility
Ensure efficient and effective eGovernment
Provide standardised and harmonised high impact services
Provide key-enablers (e-identity, e-documents, e-archives)
E-participation and e-democracy
Provide national interoperability framework ! ü ! ! ü
1. Usklajeno z i2010, Interoperabilnost po eni strani, po drugi e-dostopnost, R&D !