1. Gail Warren Director, Online Services Microsoft Corporation SESSION CODE: COS201

2. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

3. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

4. Carrier-Class Data Centers Microsoft is making a significant investment in building on-line compute capacity Microsoft has more than 10 and less than 100 global data centers that range from 1 megawatt to 60+ megawatts of power Some of the data centers are massive and relatively the size of 9–10 football fields and contain enough wire to wrap around the earth several times

5. Carrier-Class Data Centers Features Dual power feeds Multiple generators Battery backup Dual power to each rack Computer controlled cooling 1 2 3 4 5 2 1 3 4 5

6. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

7. World-class Security

8. Data Center within a Data Center Motion sensors 24x7 secured access Biometric controlled access systems Video camera surveillance Security breach alarms World-class Security

9. Filtering Routers Firewalls Intrusion Detection Separate Data Networks Penetration testing Scanning and monitoring AV Configuration/patch Host Security (hardened operating system) Application-Level Countermeasures Application Authentication Authentication to Data World-class Security Data

10. World-class Security Security Risk Management Privacy DataData

11. World-class Security Data hygiene supported by multi-layers antivirus and spam filtering Highly secure data access for users via HTTPS Geo-redundant data centers certified with SAS70 and ISO27001

12. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

13. Capacity Management Continuous capacity review Buffer capacity for unexpected load Capacity modeling implements capacity at least 3 months in advance of forecast N+1 Redundancy Throughout Network Storage Servers Result: 99.9%+ reliability Financially backed SLA World-class Architecture

14. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

15. Best-of-Breed Hardware Dual power supplies Dual network interfaces Full lights-out management capabilities RAID 1 + 5 Optimized for performance and availability Disk to disk to disk backup Full failover capabilities N+1 throughout the network stack

16. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

17. Operational Best Practices

35. MOM Alert SyntxAlertSyntxAlert CustomerReportCustomerReport Bug in SDE Operational Process Change Code Change Configuration Change Infrastructure Change +Bug+Bug +Bug+Bug +Bug+Bug +Bug+Bug Monitor & Measure Impact Operational Best Practices

36. Business Productivity Online (BPO) Carrier-class Data Centers World-class Security World-class Architecture Best-of-Breed Hardware Operational Best Practices World-class Support

38. Required Slide Track PMs will supply the content for this slide, which will be inserted during the final scrub.

39. www.microsoft.com/teched www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn

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