2. What is Out Sourcing A third party is entrusted to provide services to a company, formerly provided by full-time employees of that company. Companies began manufacturing products in offshore locations such as Japan, Korea, Thailand, and Taiwan. Despite the relatively high cost of transporting the goods by sea and air. Though the initial benefit was saving costs it has since become a tool for re- engineering and process improvement.

3. Current Industry Statistics- Global The current potential global Business Process Outsourcing industry (BPO) market of USD 11.5 billion is expected to grow tenfold to around USD 120-150 billion in the near future.* IDC analysis anticipates that the worldwide IT outsourcing market will grow to $18 billion by 2008**, Currently the Indian BPO Industry employs in excess of 245,100 people and another 94,500 jobs are expected to be added during the financial year2005-2006 *** *The Nasscom McKinsey Study (2005), **IDC report ***PricewaterhouseCoopers

4. Vision To be the most sought after provider of professional services to leading global enterprises by extending an offshore operation using cutting edge technology solutions and sleek work processes. Values Accountability will be core to each of our jobs Innovation will be actively pursued Excellence will govern all our actions Urgency will underline our actions in accomplishing business success Integrity will guide every action we take Respect for customers, colleagues and others will mark our behaviour

5. Why choose Sri Lanka Colombo the capital City in Sri Lanka is considered as a commercial hub in region with its modern infrastructure The use of English as medium in communication in commercial transactions in Sri Lanka The Commercial Law in Sri Lanka has its roots in the English Common Law Having the highest literacy rate in South Asia which is 91%, Sri Lanka has a talent pool of high calibre professionals educated in the English Medium BPO industry in Sri Lanka enjoys tax incentives, special concessions and technical support from the Government Sri Lanka possesses a well structured legal and regulatory framework for data protection and ethical behaviour

6. Insurance model (insurance model will continue from here)