1. Order Based Services Changes effective February 21, 2008 Dispatch Release Notes Order Based Services

2. Introduction Order Based Services is a group of 14 new and modified pop ups on Edit Shipment for collecting services information needed to produce accurate invoices and revenue distribution (RADS for ATVL 1000 and 400N shipments). Entering this information as services are performed on the shipment will prevent delays in producing accurate invoices and revenue distribution to the shipment participants. This presentation covers the first ten services, all of which are new pop ups in Dispatch. They include: --Bridge/Ferry --Truck Usage --Advanced Charges --Crating --Uncrating --Debris Removal --Labor --Overtime Load/Unload --Self-Mini Warehouse --Shuttle

3. Dispatch Release Notes Order Based Services Introduction In this initial implementation of Order Based Services, the services pop ups can only be created, edited and deleted by in-house users and members of the booker’s agency family. Future releases of Order Based Services will provide two important capabilities: 1. Allow a booker to assign another agent to a service, which will let that agent enter, edit and delete data only on that particular service. 2. Provide status fields on the services pop ups that agents can use to plan their services work. These two capabilities are not available yet; they will appear in future releases of Order Based Services.

4. Dispatch Release Notes Order Based Services Location Order Based Services are located in one of two places on Edit Shipment. Some Order Based Services are located in the links section of Edit Shipment, including: --Bridge Ferry --Truck Usage

5. Dispatch Release Notes Order Based Services Location The remaining services are located in the Services pop up on each stop. These include: --Advanced Charges --Crating (on pickup stops) --Uncrating (on delivery stops) --Debris Removal (on delivery stops) --Labor --Overtime --Self-Mini Warehouse --Shuttle As you add services to a stop, they will appear in the Services box for that stop like they do today.

6. Dispatch Release Notes Order Based Services Tool tips Almost every field label on each Order Based Services pop up contains tool tip information that provides a brief explanation of the field. The field definitions in this presentation appear in the tool tips for their respective fields. To view a tool tip, move your mouse over that field’s label. Move your mouse off the field label and the tool tip will disappear.

7. Dispatch Release Notes Order Based Services Bridge/Ferry Use this page to enter information about any bridge/ferry services that are part of your shipment and are dictated by the shipment’s tariff (e.g., ATVL1000 or 400N). Participant - Enter agent code that is involved with this service. Location - Select the bridge/ferry indicated by tariff 400N. If the bridge/ferry is not in the Location dropdown, and it’s not a per CWT charge, then enter this service on the Advanced Charges service page.

8. Dispatch Release Notes Order Based Services Bridge/Ferry Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Auth? – Check if the service is authorized. Bound Amt - Enter the amount quoted on the estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). Weight - The bridge ferry service is based on the transportation weight, subject to any weight minimum for that specific bridge/ferry. The transportation weight includes weight additive weights and weight minimum applications for truck usage services. When only a portion of the shipment is transported via the bridge/ ferry, enter the weight of that portion, subject to any weight minimum for that specific bridge ferry. Bound Weight - Enter the weight used to calculate the service on the binding estimate / order for service. Date - The date the service occurred.

9. Dispatch Release Notes Order Based Services Bridge/Ferry Equipment – If your ATVL1000 or 400N contract dictates the bridge/ferry service is billed by time, enter the # Vehicles as well as the # Hours and the # Minutes of bridge/ferry waiting time. Labor - If your ATVL1000 or 400N contract dictates the bridge/ferry service is billed by time, enter the # Men (including the PVO and any helpers who traveled by bridge/ferry), as well as the # Hours and # Minutes of bridge/ferry waiting time. When finished, click OK to save. The page lets you add two separate bridge/ferry services. To add a third bridge/ferry service, re-open the page and a new set of blank fields will appear beneath the first two. Delete a bridge/ferry service by opening the page, clicking Select by the bridge/ferry service you want to delete, and clicking Delete.

10. Dispatch Release Notes Order Based Services Truck Usage Indicate the appropriate Truck Usage services by selecting “Yes” by the appropriate service. On the following slide are definitions of these services as they related to tariffs ATVL1000 and 400N.

11. Dispatch Release Notes Order Based Services Truck Usage Expedited Service – Can be requested by the shipper on shipments that weigh less than 5,000 lbs. The transportation charges will be based on a minimum weight of 5,000 lbs and the shipment must be delivered on or before a specific date. Space Reservation – The shipper may reserve a portion of a vehicle’s capacity. Space Reservation has a 300 cubic foot (CF) minimum reservation. Enter the number of Cubic feet. Exclusive Use of Vehicle – The shipper may order exclusive use of a specific cubic foot (CF) capacity. Exclusive Use has a 1,400 CF minimum order. Enter the number of Cubic feet. Select Delivery Date Service – Select Delivery Date Service is a modified version of Expedited Service. The difference between Expedited Service and Select Delivery Date Service is the minimum weight used to calculate the transportation charges. The shipper can agree to any minimum weight value. The transportation charges will be based on the actual weight, subject to the agreed minimum weight and the shipment must be delivered on or before a specific date. Enter the Weight in lbs. Complete Occupancy – Complete Occupancy does not apply to first proviso (HHG) shipments. Complete Occupancy occurs when a shipment completely occupies the loading space of a vehicle or the characteristics of the shipment prevent its transportation with other shipments. Enter the number of Cubic feet.

12. Dispatch Release Notes Order Based Services Truck Usage Auth? – Check if the service is authorized. Climate Control – Due to the nature of some items on a shipment, a specific climate may need to be maintained. The shipper can order the use of a Climate Control Vehicle. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). When finished, click OK to save.

13. Dispatch Release Notes Order Based Services Advanced Charges To add an Advanced Charges service, go to the stop where it occurs, click the Services link, and select Advanced Charges. Participant – Enter the agent involved with the Advanced Charges services at this stop. Vendor Code – If a vendor performed the service(s) in the Third Party section, select the vendor code. If you cannot find the vendor, contact Financial Services at ext. 2009 and they will enter the new vendor record so it shows up on the list. Pay Vendor? – Check this to indicate that if the vendor should be paid directly for the services. If different vendors provide services at the same stop, add a separate instances of the Advanced Charges service for each vendor.

14. Dispatch Release Notes Order Based Services Advanced Charges – Third Party Section If a third party performed a service at this stop, enter that information in the Third Party section. Description – Enter a description of the service the third party performed. Charge – Enter the amount the third party is charging Atlas for performing the service. Invoice # - Enter the invoice number from the third party’s invoice. Invoice Date – Enter the date of the third party’s invoice. Auth? – Check if the service is authorized.

15. Dispatch Release Notes Order Based Services Advanced Charges – Item 1506 Section If an agent performed a service at this stop, enter that information in the Item 1506 section. Description – Select the appropriate service from the dropdown menu. Charge – Enter the charge for the service. Auth? – Check if the service is authorized. When finished, click OK to save. To delete the service click Delete.

16. Dispatch Release Notes Order Based Services Crating To add a crating service, go to the pickup stop where it occurs, click the Services link, and select Crating. You can add crating services to any pickup stop, and if necessary can add multiple instances of crating to a single stop.

17. Dispatch Release Notes Order Based Services Crating Material Participant – Enter the agent who provided the crating materials at this stop. Builder Participant – Enter the agent who built the crates for this stop. Crating Participant – Enter the agent who performed the crating at this stop. **Note: The Material, Builder and Crating Participants are often the same agent. If Builder Participant and Crating Participant are blank when you enter a Material Participant, the page will set the Builder Participant and Crating Participant to the same value. You can override those values if necessary. Item 1617 - Check this if the crating discount differs from the shipment discount. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26).

18. Dispatch Release Notes Order Based Services Crating The Crate Size fields are for entering the length, width and height of the item in inches. Number – Enter the number of crates. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized. When finished, click OK to save. If you have more than four rows to enter, click OK, and then re-open the page and a blank row will appear. To delete the crating service entirely, click Delete.

19. Dispatch Release Notes Order Based Services Uncrating To add an uncrating service, go to the delivery stop where it occurs, click the Services link, and select Uncrating. You can add uncrating services to any delivery stop, and if necessary can add multiple instances of uncrating to a single stop.

20. Dispatch Release Notes Order Based Services Uncrating Participant – Enter the agent who performed the uncrating at this stop. Item 1617 – Check this if the uncrating discount differs from the shipment discount. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). The Crate Size fields are for entering the length, width and height of the item in inches. Number – Enter the number of crates. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized.

21. Dispatch Release Notes Order Based Services Uncrating When finished, click OK to save. If you have more than four rows to enter, click OK, and then re-open the page and a blank row will appear. To delete the uncrating service entirely, click Delete.

22. Dispatch Release Notes Order Based Services Debris Removal To add a debris removal service, go to the delivery stop where it occurs, click the Services link, and select Debris Removal. You can add debris removal services to any delivery stop, and if necessary can add multiple instances of debris removal to a single stop.

23. Dispatch Release Notes Order Based Services Debris Removal Participant – Enter the agent who performed the debris removal at this stop. Service Date – Enter the date the service was performed. Flat Debris Amt – Enter the flat amount for this service if one exists. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized. **Note: If there is a value in Flat Debris Amt, and OT? is checked, the value in Flat Debris Amt will be removed and the field will be disabled. Un-checking OT? re-enables the Flat Debris Amt field. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the binding estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the binding estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). When finished, click OK to save. Delete this service by selecting it on the Services pop up and clicking Delete.

24. Dispatch Release Notes Order Based Services Labor Use the Labor service to record the labor required for a particular stop. You can add labor services to any shipment-related stop. If you have different types of labor performed by the same agent at a stop, enter those on separate rows. If you have labor performed by different agents, create a separate service for each agent. For instance, if agent A provided vans at the pickup, and agent B provided the men at the same pickup, two separate services pages would be created for that stop – one for agent A, the other for agent B.

25. Dispatch Release Notes Order Based Services Labor Participant – Enter the agent who performed the labor at this stop. Service – Select the type of labor performed at the stop. # Men / Vans – Enter the number of men or the number of vehicles required to perform the service. # Hours – Enter the number of hours. # Minutes – Enter the number of minutes. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26).

26. Dispatch Release Notes Order Based Services Overtime Load/Unload Use the Overtime service to record overtime labor required for a loading / unloading at a particular stop. You can add Overtime to any shipment stop, and if necessary can add multiple instances of Overtime to a single stop.

27. Dispatch Release Notes Order Based Services Overtime Load/Unload Participant – Enter the agent who performed the overtime load/unload at this stop. Overtime Weight – Enter the weight that was loaded/unloaded. Bound Weight – Enter the weight used to calculate the service on the binding estimate / order for service. Auth? – Check if the service is authorized. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the binding estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the binding estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). Click OK to save. Delete this service by selecting it on the Services pop up and clicking Delete.

28. Dispatch Release Notes Order Based Services Self-Mini Warehouse Add this service to any stop where goods are loaded from or delivered to a self-mini warehouse.

29. Dispatch Release Notes Order Based Services Self-Mini Warehouse Participant - Enter the agent who performed the service at this stop. Self-Mini Weight – Enter the pounds loaded or unloaded. Bound Weight – Enter the weight used to calculate the service on the binding estimate / order for service. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the binding estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the binding estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26). Click OK to save. Delete this service by selecting it on the Services pop up and clicking Delete.

30. Dispatch Release Notes Order Based Services Shuttle Add this service to any stop where a shuttle service is performed.

31. Dispatch Release Notes Order Based Services Shuttle Van Participant – Enter the agent who provided the vehicle. Labor Participant – Enter the agent who provided the labor. Weight – Enter the number of pounds involved in the service. Bound Weight – Enter the weight used to calculate the service on the binding estimate / order for service. Mileage – Enter the number of miles involved in the service. Auth? – Check if the service is authorized. OT? – Check if the service requires overtime. OT Auth? - Check if the overtime is authorized. Bound Opt - Select a bound option. Gross is the amount before discount. Net is the amount after discount. Bound Amt - Enter the amount quoted on the binding estimate / order for service. It’ll be the gross or net amount, depending on what you select in Bound Opt. Bound Disc is the discount percentage quoted on the binding estimate / order for the service. You can enter it to the hundredths place (e.g., if the discount is 55.26%, enter 55.26).

32. Dispatch Release Notes Order Based Services Shuttle – Split Labor Section If there is split labor, use the Split Labor section to enter labor information for any participants on the stop. Participant – Enter the agent who performed the labor at this stop. % - Enter the percentage. Note that the total percentage for all rows entered can’t exceed 100%. # Men – Enter the number of men required to perform the service. # Hours – Enter the number of hours. # Minutes – Enter the number of minutes. Click OK to save. Delete this service by selecting it on the Services pop up and clicking Delete or by opening the Shuttle page and clicking Delete.