YOU HAVE 30- SECONDS TO MAKE A GOOD IMPRESSION Next.

YOU HAVE 30- SECONDS TO MAKE A GOOD IMPRESSION Next

Presenting an impressive résumé to potential employers will greatly increase your chances of getting noticed and landing an interview. Click here to register Click here to register Next

After completing this module you will know how to create a résumé that will make those seconds count. Next

This module will guide you through the following steps of résumé preparation: 1. Format your résumé 2. Highlight your relevant experience, education and skills 2. Highlight your relevant experience, education and skills 3. Customize your résumé to a specific job announcement 3. Customize your résumé to a specific job announcement Next

Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification WHAT MAKES AN IMPRESSIVE RÉSUMÉ? Easy to read and concise Next Good contact information Next Highlights relevant experience Next Includes education and training Next Describes specific job qualifications Next

WHAT MAKES THIS RÉSUMÉ EASY TO READ AND CONCISE? Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification The font choice is easy to read, an appropriate size, and not muddled. Some poor font choices might include: ALGERIAN AR Berkley AR Hermann Blackadder ITC One or two pages allows the recruiter to quickly see all the information. Next Prev

EXCELLENT RÉSUMÉ EXAMPLE Click to demo Format Format. The font should be easy to read and suggest professionalism. Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev The sections of the resume should be arranged logically as per the job announcement. The header should include your name, address, phone number, and email address that is appropriate. If this is a federal resume, be sure to include your Social Security Number. Next

Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Bold Name Address Phone Number Appropriate E-mail Address Next Prev Click to demo parts of good contact information:

EXCELLENT RÉSUMÉ EXAMPLE Relevant Information. Highlight education and training, technical skills, professional experience, memberships, honors and awards. Tailor the information to the job requirements and responsibilities. Show that you are qualified for the desired position. Click to highlight relevant information Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev

2. List technical education and skills1. List colleges or universities attended 3. Include training courses, seminars or workshops completed WHAT SHOULD BE INCLUDED IN THE EDUCATION SECTION? 4. List certifications and achievements Next Prev

INCLUDE TECHNICAL SKILLS Use “buzz-words” because companies scan resumes for particular skills or keywords. List all tools you have worked with. Skills to include: Hardware LanguagesSoftware Databases Operating Systems Web Tools For example use SQL instead of Structure Query Language Next Prev

USE IMPACT STATEMENTS TO HIGHLIGHT RELEVANT PROFESSIONAL EXPERIENCE Next Prev

HOW TO WRITE AN IMPACT STATEMENT To highlight your accomplishments use impact statements in the Professional Experience section of your résumé. The impact statement is your strongest result or accomplishment. When an employer scans your résumé quickly, the first statement is the one that is read most often. This statement can be something you alone achieved or you achieved working on a team. The impact statement and other responsibility sentences should begin with an Action or Skill verb. Next Prev Professional Experience Information Systems Manager, ProComp U.S.A., Inc Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES San Antonio, Texas 2002-2007 Managed system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Professional Experience Information Systems Manager, ProComp U.S.A., Inc Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES San Antonio, Texas 2002-2007 Managed system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Notice the action and skill verbs in bold.

ACTION AND SKILL VERBS Next Prev Skill Verbs adapteddealtinterpretedselected administereddefinedinvestigatedsolved allocateddocumentedmaintainedsorted approveddraftedmodifiedstimulated arrangedestimateddelegatestructured assistedexpandeddetectedsuggested attainedfacilitateddirectedsummarized attendedfiledoperatedsupervised broughtfoundedperceivedtested chairedgovernedprepared classifiedidentifiedpresented comparedimplementedpresided completedimprovedprocessed computedincreasedprogrammed conceivedindexedprovided conductedinitiatedrecorded coordinatedinspectedrecruited Action Verbs actdiagnosepersevere analyzedrawpersuade assembleevaluateplan balanceexamineproblem-solve buildfigureproduce calculatefixpromote communicateimaginepublicize composeinfluencereconcile consult interview controlinventrepair coordinatejudgeresearch copyleadschedule countmanagesell createmotivateservice debatenegotiatespeak decideobservesystematize designorganizeteach/train determinepainttype developperformtrouble-shoot

EXCELLENT RÉSUMÉ EXAMPLE Targeted. Each résumé should include information that is targeted to the job announcement. Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev

TARGETED EXPERIENCE SUMMARIES Click on the image to see an example of a targeted Experience Summary Project Manager Corporate Trainer Business Executive Next Prev Network Administrator

Experience Summary Respected and self ‐ motivated professional with more than 12 years of experience managing multiple projects simultaneously. Extensive experience managing large ‐ scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following ‐ up with internal and external partners to ensure on ‐ time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co ‐ workers and clients Experience Summary Respected and self ‐ motivated professional with more than 12 years of experience managing multiple projects simultaneously. Extensive experience managing large ‐ scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following ‐ up with internal and external partners to ensure on ‐ time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co ‐ workers and clients PROJECT MANAGER Prev

Experience Summary Pursued new learning tools to enhance training programs Monitored and trained new education team members, cross-trained team members across the Retirement Plan Services Organization Participated in multi-class, multi-age activities to increase trainees interpersonal skills Utilized advanced technology skills to create and publish training and development materials for individuals Delivered excellent presentations to trainee’s groups Experience Summary Pursued new learning tools to enhance training programs Monitored and trained new education team members, cross-trained team members across the Retirement Plan Services Organization Participated in multi-class, multi-age activities to increase trainees interpersonal skills Utilized advanced technology skills to create and publish training and development materials for individuals Delivered excellent presentations to trainee’s groups CORPORATE TRAINER Prev

Experience Summary Customer-centered executive with diverse financial service experience in institutional business development and project management. Demonstrates cross functional expertise by coordinating department’s marketing and sales efforts with the firm’s information technology and analytical research groups. Team leader who thrives under pressure and utilizes excellent analytical, problem-solving, and verbal/written communication skills. Exhibits exceptional record of delivering value-added risk management solutions to sophisticated money managers. Experience Summary Customer-centered executive with diverse financial service experience in institutional business development and project management. Demonstrates cross functional expertise by coordinating department’s marketing and sales efforts with the firm’s information technology and analytical research groups. Team leader who thrives under pressure and utilizes excellent analytical, problem-solving, and verbal/written communication skills. Exhibits exceptional record of delivering value-added risk management solutions to sophisticated money managers. BUSINESS EXECUTIVE Prev

Experience Summary Extensive experience in network administration with Microsoft 2000 and XP server platform and Unix server environment. In-depth knowledge and experience in enterprise network systems planning, design, configuration, and management. Effective network troubleshooting and problem solving skills with software, server, and hardware devices. Solid skills in network integration with database systems, web server, application server, and desktop applications. Experience in network security and firewall configuration. Strong interpersonal communication skills and user support experience. Experience Summary Extensive experience in network administration with Microsoft 2000 and XP server platform and Unix server environment. In-depth knowledge and experience in enterprise network systems planning, design, configuration, and management. Effective network troubleshooting and problem solving skills with software, server, and hardware devices. Solid skills in network integration with database systems, web server, application server, and desktop applications. Experience in network security and firewall configuration. Strong interpersonal communication skills and user support experience. NETWORK ADMINISTRATOR Prev

JOHN MARK DOE 123 Elm Street City, State 12345 Phone: 888-555-1234 Email: johndoe@email.com Summary of Qualifications Honorable Discharge from the United States Air Force, 2009. Bachelor of Science degree from Utah State University, 2008. Top Secret Security Clearance, Current. Excellent leader, instructor, and trainer. Work Experience Equal Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air Force AFB USA City, State 12345 Assist employers with equal employment opportunity (EE) complaints, questions and inquires. Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager. Instruct military training regarding EEO procedures and activates. Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. Personnel Director, August 2006 to October 2008 Some Corporation Mercerville USA City, State 12345 Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. Maintained extensive financial records regarding individual and corporate claims. Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. GOOD RÉSUMÉ EXAMPLE Click to demo what makes this a start to a good example Professional Objective Management Position within the Department of State Does the Professional Objective portion of the résumé demonstrate a targeted objective? YesNo Targeted. An effective résumé is very specific to a job opening or opportunity. Keywords from the job announcement should be used throughout the résumé as to demonstrate the applicant’s ability to successfully execute and perform objectives specific to the job. Click to highlight the TARGETED sections. Professional Objective Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 Click to highlight the NONTARGETED section. Next Prev

JOHN MARK DOE Member of the Air Force Reserve PTA President, two consecutive years Member of the Disabled American Veterans Air Force Achievement Medal, 2010 Iraq Campaign Medal, 2009 National Defense Service Medal, 2008 Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook Exceptional written and verbal communication skills Typing Speed: 40 words per minute M.S., Instructional Technology, Utah State University – August 2011 B.S., Human Resource Management, Utah State University – December 2009 Staff Noncommissioned Officer Leadership Program – January 2007 Basic Airman School, March 2006 High School Diploma, Bellview High School, Bellview, California – June 2005 Page 2 of 2 Click to continue the demo of a good example Has this résumé demonstrated logical formatting? YesNo Format. An effective résumé is formatted in a logical order. Headings are specific to job announcement requirements or recommendations and font is selected on readability. Click to review first page of resume Click to review first page of resume Education and Training Memberships Honors, Awards, and Special Accomplishments Additional Skills Next Prev GOOD RÉSUMÉ EXAMPLE

JOHN MARK DOE 123 Elm Street City, State 12345 Phone: 888-555-1234 Email: johndoe@email.com Summary of Qualifications Honorable Discharge from the United States Air Force, 2009. Bachelor of Science degree from Utah State University, 2008. Top Secret Security Clearance, Current. Excellent leader, instructor, and trainer. Work Experience Equal Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air Force AFB USA City, State 12345 Assist employers with equal employment opportunity (EE) complaints, questions and inquires. Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager. Instruct military training regarding EEO procedures and activates. Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. Click to return Click to return Professional Objective Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 Click to Play/Replay Click to Play/Replay Personnel Director, August 2006 to October 2008 Some Corporation Mercerville USA City, State 12345 Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. Maintained extensive financial records regarding individual and corporate claims. Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. Logical Ordering of Information

JOHN MARK DOE Memberships Member of the Air Force Reserve PTA President, two consecutive years Member of the Disabled American Veterans Honors, Awards, and Special Accomplishments Air Force Achievement Medal, 2010 Iraq Campaign Medal, 2009 National Defense Service Medal, 2008 Additional Skills Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook Exceptional written and verbal communication skills Typing Speed: 40 words per minute GOOD RÉSUMÉ EXAMPLE Education and Training M.S., Instructional Technology, Utah State University – August 2011 B.S., Human Resource Management, Utah State University – December 2009 Staff Noncommissioned Officer Leadership Program – January 2007 Basic Airman School, March 2006 High School Diploma, Bellview High School, Bellview, California – June 2005 Page 2 of 2 Click to continue the demo of a good example Does the content of this resume display information relevant to the Professional Objective? YesNo Relevant Information. An excellent résumé has the skills, personal information, and strong impact points paralleling the job announcement. Highlighting appropriate skills, education, experience, memberships, and honors/awards are important in building an effective résumé. JOHN MARK DOE 123 Elm Street City, State 12345 Phone: 888-555-1234 Email: johndoe@email.com Summary of Qualifications Honorable Discharge from the United States Air Force, 2009. Bachelor of Science degree from Utah State University, 2008. Top Secret Security Clearance, Current. Excellent leader, instructor, and trainer. Work Experience Equal Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air Force AFB USA City, State 12345 Assist employers with equal employment opportunity (EE) complaints, questions and inquires. Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager. Instruct military training regarding EEO procedures and activates. Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. Personnel Director, August 2006 to October 2008 Some Corporation Mercerville USA City, State 12345 Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. Maintained extensive financial records regarding individual and corporate claims. Supervised a staff of ten operations office personnel through reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. Professional Objective Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 Next Prev Continue demo Page 1 Page 2

MARK SMITH SKILLS Certified Transmission Mechanic Microsoft Word, Excel, PowerPoint, and Outlook Adobe Dreamweaver and Photoshop certified Typing Speed: 55 words per minute HONORS AND AWARDS Air Force Achievement Medal, 2010 Iraq Campaign Medal, 2009 National Defense Service Medal, 2008 MARGINAL RÉSUMÉ EXAMPLE Click to continue the demo of a marginal example Does the résumé shown here illustrate effective font selection and use? YesNo MEMBERSHIPS Member of the Air Force Reserve PTA President, two consecutive years Member of the Disabled American Veterans TRAINING Staff Noncommissioned Officer Leadership Education Program, 2010 Military Non-Resident Program, 2009 Basic Airman School, 2008 Advanced Transmission Mechanics Course, 2007 Basic Transmission Mechanics Course, 2007 Format. Reviewing a résumé many times for spelling/grammatical errors is a process of creating an impressive résumé. Using key words and keeping the résumé condensed into a document that can be reviewable in about 30 seconds. Also font is very important in readability. Click for FORMATTING needs. Page 2 of 2 MARK SMITH SKILLS Certified Transmission Mechanic Microsoft Word, Excel, PowerPoint, and Outlook Adobe Dreamweaver and Photoshop certified Typing Speed: 55 words per minute HONORS AND AWARDS Air Force Achievement Medal, 2010 Iraq Campaign Medal, 2009 National Defense Service Medal, 2008 MEMBERSHIPS Member of the Air Force Reserve PTA President, two consecutive years Member of the Disabled American Veterans TRAINING Staff Noncommissioned Officer Leadership Education Program, 2010 Military Non-Resident Program, 2009 Basic Airman School, 2008 Advanced Transmission Mechanics Course, 2007 Basic Transmission Mechanics Course, 2007 Page 2 of 2 Next Prev Important Information should be communicated on first page Click to continue Important Information should be communicated on first page Click to continue

Mark Smith 456 Road Street City, State 54321 Phone: 888-555-1234 Email: mark.s@email.com SUMMARY Honorable Discharge from the United States Air Force, 2009. Bachelor of Science degree from Utah State University, 2008. Top Secret Security Clearance, Current. EXPERIENCE Equal Employment Opportunity (EEO) Specialist, October 2008 to Current United States Air Force AFB USA City, State 12345 Assist employers with equal employment opportunity (EE) complaints, questions and inquires. Supervise a staff of five with proper coordination of work schedules, organizing workflow, training new personnel, and serving as office manager. Instruct military training regarding EEO procedures and activates. Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. MARGINAL RÉSUMÉ EXAMPLE Click to demo what makes this a start to a marginal example Is the objective compared to experience in this demonstration? YesNo Click to see RELEVANT INFROMATION. Relevant Information. Highlighting paralleling skills, education, experience, memberships, and honors/awards is key to building an effective résumé. Using “buzz-words” that reflect the job announcement is important to constructing an excellent résumé. EDUCATION M.S., Instructional Technology, Utah State University – August 2011 B.S., Human Resource Management, Utah State University – December 2009 High School Diploma, Bellview High School, Bellview, California – June 2005 OBJECTIVE Seeking a position as a lead shop mechanic Next Prev

DECIDE IF THE STATEMENTS APPLY TO THE EXAMPLE FONT CHOICE. EDITING/WRITING Edited and wrote stories for a weekly community newspaper, The Sanpete Messenger, from 2004-2011. Wrote bi-weekly editorial columns for the Top of Utah Voices in the Ogden, Utah Standard-Examiner newspaper from 2000-2001. Wrote and edited help systems and manuals for various computer software products at WordPerfect and Novell from 1990-1997. Volunteered as a staff editor for Inscape, a literary magazine at Brigham Young University in 1988. It is easy to read The font is too small In most situations the font would be considered unprofessional The font conveys a sense of whimsy that an employer might find as a good personality trait This is probably not a good font choice because it is difficult to read. 8 point font is typically too small to read. Font size should be 10-12 points This is probably not a font choice that would present you as a professional It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia. There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page. True False True False True False True False Begin CORRECT. This is probably not a good font choice because it is difficult to read. CORRECT. 8 point font is typically too small to read. Font size should be 10-12 points CORRECT This is probably not a font choice that would present you as a professional CORRECT It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia. There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page. Next Prev

IS THIS WHAT CONTACT INFORMATION SHOULD LOOK LIKE ON A RÉSUMÉ? Chris Smith 123 Elm Street DeKalb, Illinois 60115 capnAwesome@msn.com Height: 5’4” Weight: 200 lbs. Born: 12/04/1971 YesNo Next Prev

Chris Smith 123 Elm Street DeKalb, Illinois 60115 capnAwesome@msn.com Height: 5’4” Weight: 200 lbs. Born: 12/04/1971 1. The font for the name is too big. 3. There is not a phone number included. 2. Height and weight should not be included in a general résumé. 5. The email address is not professional. 6. A picture should not be included. 4. Date of birth should not be included. WHY DOESN’T THIS CONTACT INFORMATION WORK? Next See Why Next Prev

WHAT IS THE BEST EXAMPLE OF TECHNICAL SKILLS? TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including FORTRAN, C, Pascal, Perl, javascript, assembler In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBERIn depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBER Production experience with chemical information systems including Daylight, ISIS, Oracle Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites. TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including Formula Translation, Uniplexed Information and Computing SystemProgramming languages including Formula Translation, Uniplexed Information and Computing System Average golf score of 70 and a handicap of +3.5 Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites.Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites. This One Or This One Next Prev

Correct! Uses buzzwords and acronyms TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including FORTRAN, C, Pascal, Perl, javascript, assembler In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBERIn depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBER Production experience with chemical information systems including Daylight, ISIS, OracleProduction experience with chemical information systems including Daylight, ISIS, Oracle Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites.Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites. TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including FORTRAN, C, Pascal, Perl, javascript, assembler In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBERIn depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius 2, Biograf, Chem-X, AMBER Production experience with chemical information systems including Daylight, ISIS, OracleProduction experience with chemical information systems including Daylight, ISIS, Oracle Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites.Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites. Next Tools worked with are listed

TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including Formula Translation, Uniplexed Information and Computing SystemProgramming languages including Formula Translation, Uniplexed Information and Computing System Average golf score of 70 and a handicap of +3.5 Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites.Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites. TECHNICAL SKILLS Develop computer software for chemical applications Programming languages including Formula Translation, Uniplexed Information and Computing SystemProgramming languages including Formula Translation, Uniplexed Information and Computing System Average golf score of 70 and a handicap of +3.5 Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites.Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites. Not the best example Golf score is not a technical skill Does not use buzz words or acronyms. Automated software may not detect these skills Prev

USE THE FOLLOWING QUESTIONS TO ASSIST YOU IN WRITING AN IMPACT STATEMENT: What did you do? Over what period of time? How did you or your result: What impact did your accomplishment have on the department, company, city, state, etc.? Take time now to think about how to improve the impact statement below: Front line staff was trained by new program I designed. 200 staff participated in the new training resulting in a 70% reduction in complaints. Increase PerformanceIncrease Efficiency Decrease ErrorsBuild Profits Save MoneySave Time Next Prev

Examples of a good impact statement: Designed and implemented a training program for front line staff in response to a significant increase in customer complaints. Analyzed complaints in staff focus groups, and with assistance of the staff developed an alternative service delivery model. Trained over 200 staff in the new service delivery model, and as a result achieved a 70% reduction in customer complaints. Examples of a good impact statement: Designed and implemented a training program for front line staff in response to a significant increase in customer complaints. Analyzed complaints in staff focus groups, and with assistance of the staff developed an alternative service delivery model. Trained over 200 staff in the new service delivery model, and as a result achieved a 70% reduction in customer complaints. Does the impact statement highlight your strongest result or accomplishment? Is this statement something you alone achieved or you achieved working on a team? Does the impact statement and other responsibility sentences begin with an action or skill verb? action or skill verb Display good examples Next Prev HOW DID YOU DO?

ACTION AND SKILL VERBS Prev Skill Verbs adapteddealtinterpretedselected administereddefinedinvestigatedsolved allocateddocumentedmaintainedsorted approveddraftedmodifiedstimulated arrangedestimateddelegatestructured assistedexpandeddetectedsuggested attainedfacilitateddirectedsummarized attendedfiledoperatedsupervised broughtfoundedperceivedtested chairedgovernedprepared classifiedidentifiedpresented comparedimplementedpresided completedimprovedprocessed computedincreasedprogrammed conceivedindexedprovided conductedinitiatedrecorded coordinatedinspectedrecruited Action Verbs actdiagnosepersevere analyzedrawpersuade assembleevaluateplan balanceexamineproblem-solve buildfigureproduce calculatefixpromote communicateimaginepublicize composeinfluencereconcile consult interview controlinventrepair coordinatejudgeresearch copyleadschedule countmanagesell createmotivateservice debatenegotiatespeak decideobservesystematize designorganizeteach/train determinepainttype developperformtrouble-shoot

Job Description: Key Responsibilities: - Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase - Utilize all relevant sales tools to drive profitable growth - Leverages on-line resources, tools, and peer knowledge to self train - Understands and executes store shrink plan Basic Qualifications: - 6 months of retail sales or customer service experience - Lifting up to 50 lbs., standing and moving up to 100% of the time Read the job description above and decide if the example résumé is targeted: (Click only one answer) Summary of Qualifications More than seven years experience. Immense knowledge of wide range of product being sold. In-depth knowledge of the Consumer Guarantees Act. Excellent communication and listening skills. Uncommon customer service and sales skills. Remarkable math skills. Great organization skills and the ability to memorize stock. Extremely self-motivated and honest. Immense passion dealing with the public and strong enthusiasm and interest in merchandise being sold. Uncommon neat and tidy appearance and a clear speaking voice. Strong stamina and ability to spend lots of time on the feet, especially during busy periods such as Christmas sales. Professional Experience Tom Super Stores Inc., Tarrytown, NY - 2003 - Present Retail Salesperson Greet customers and ascertain what each customer wants or needs. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash and credit payment. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Describe merchandise and explain use, operation, and care of merchandise to customers. Ticket, arrange and display merchandise to promote sales. Addresses understanding customer needs. Addresses lifting and standing requirement. Resume includes: Recommend, select, and help locate or obtain merchandise based on customer needs and desires Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet” True False True False CORRECT. Recommend, select, and help locate or obtain merchandise based on customer needs and desires CORRECT. Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet” Next Prev

Job Announcement Number: 1234567 Job Title: Corporate Security Manager Location: Salt Lake City, UT Job Description: The Manager will work daily with business units, the contract guard service and the facilities group to plan and execute security for facilities’ projects. Responsibilities will include: Build relationships with business unit representatives, facilities personnel, contract guards and other vendors to understand the environment and special security needs within each building. Review and approve all security requests for short term and non- recurring assignments. Draft and implement detailed security plans for some of the most sensitive locations on campus. Work with leaders from the business units requesting Specials, facilities, contract guard service and other vendors to ensure each assignment and the scope of work are well planned and securely executed. Ensure correct scheduling and quality work performance by the contract guard service. Frequently assess and adjust the contract guard service by on-site review, and feedback from facilities and the business units to deliver outstanding service on each project. Respond to and, in conjunction with the contract guard service, provide the proper response to emergency situations. Survey and recommend security improvements to each assigned business unit. Create summaries, narratives and statistical reports. Supervise teams. Assist on other GS projects as requested. ROBERT HODEN 123 Road Avenue City, State 63542 Phone: 888-555-1234 Email: hoden.r@email.com Summary of Qualifications Honorable Discharge from the United States Air Force, 2009. Bachelor of Science degree from Utah State University, 2008. Top Secret Security Clearance, Current. Excellent leader, instructor, and trainer. Work Experience Security Manager, October 2008 to Current United States Air Force AFB USA City, State 12345 Led the emergency response and crisis team in the physical protection of Department of State officials during imminent threats at four different U.S. Embassies. Built relationships with the U.S. Embassy communities, local guard force, and Regional Security Office to aid in understanding security issues and proper handling of classified material within the embassy building and compound. Supervised and trained new and incoming Security Guards in firearms techniques, CCTV, security related electronic equipment, close quarters combat, room entry tactics, emergency first-aid, and other post related duties. Supervised and reviewed daily security and access request for short term and non- recurring missions. Professional Objective Corporate Security Manager, Announcement Number: 1234567 Lead Security Officer, August 2006 to October 2008 Some Corporation Mercerville USA City, State 12345 Drafted, finalized, and implemented detailed operational response plans and security policies to protect classified material and embassy personnel. Worked closely with the Regional Security Office in effectively managing the local guard force and vendors to ensure the highest security standards were being followed. Ensured correct scheduling and quality work performance of subordinated Security Guards. Frequently assessed the local guard force by continuously reviewing work performance, providing counseling on weekly basis, and made recommendations in the placement of local guards to maintain a secure environment. Composed hundreds of security violations and incident reports, which prevented the compromising of classified material and physical security of the embassy compound. Next Prev Is this résumé targeted toward the Job Description? YesNo

Job Description Continued: A Bachelor’s degree plus one year of relevant experience; or five years relevant experience with demonstrated organizational and leadership success. Excellent oral and written communication skills. Demonstrated ability to build relationships among several groups and deliver the highest level of satisfaction to GS’s internal customers. Must be able to work nights, weekends and holidays. Additional Information: The Corporate Security Manager is a high-profile position. The Manager is the primary Global Security Group (GS), point of contact for business units, facilities, contract guard service and other vendors in scheduling and overseeing security of both routine and special projects on campus. Additionally, the Manager could be responsible for managing other teams in GS such as in the communication center. The Manager must have strong interpersonal, security, and organization skills, and be an enthusiastic leader who drives security services among the different groups. Customer service is a key element in this position. Education Master of Science | Instructional Technology – Graduated, August 2011 Utah State University | Logan, Utah 84322 Coursework includes: Learning Theory, Performance Systems, Internet Development, Projects and Design of Instruction, and Philosophical Foundations of Adult Education. Bachelor of Science | Criminal Justice – Graduated, December 2010 Weber State University | Ogden, Utah 84322 Coursework includes: Sociology, Psychology, Criminology, English Literature, Criminal Law, Beginning Prosecution, and Constitution Seminar. Next Prev ROBERT HODEN Page 2 of 2 Honors, Awards, and Special Accomplishments Air Force Achievement Medal, 2010 Iraq Campaign Medal, 2009 National Defense Service Medal, 2008 Memberships Member of the Air Force Reserve PTA President, two consecutive years Member of the Disabled American Veterans What is missing on this page of this résumé? Additional Skills. Personal Information. Contact Information. Personal Info goes on the first page of a federal résumé, it is usually not something you put in a résumé that you’re submitting to a business or company. Contact Info always goes on the first page of any résumé, it is the first thing you want a potential employer to see.

Submit EXIT

Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification WHAT MAKES AN IMPRESSIVE RÉSUMÉ? Easy to read and concise Next Good contact information Next Highlights relevant experience Next Includes education and training Next Describes specific job qualifications Next

WHAT MAKES THIS RÉSUMÉ EASY TO READ AND CONCISE? Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification The font choice is easy to read, an appropriate size, and not muddled. Some poor font choices might include: ALGERIAN AR Berkley AR Hermann Blackadder ITC One or two pages allows the recruiter to quickly see all the information. Next Prev

EXCELLENT RÉSUMÉ EXAMPLE Format. The font should be easy to read and suggest professionalism. Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev The sections of the resume should be arranged logically as per the job announcement. The header should include your name, address, phone number, and email address that is appropriate. If this is a federal resume, be sure to include your Social Security Number. Next Click a font choice to see the Resume displayed with that font: Arial Courier New Algerian Next Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007- Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com

Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Bold Name Address Phone Number Appropriate E-mail Address Next Prev Click to demo parts of good contact information:

EXCELLENT RÉSUMÉ EXAMPLE Relevant Information. Highlight education and training, technical skills, professional experience, memberships, honors and awards. Tailor the information to the job requirements and responsibilities. Show that you are qualified for the desired position. Click to highlight relevant information Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev

2. List technical education and skills1. List colleges or universities attended 3. Include training courses, seminars or workshops completed WHAT SHOULD BE INCLUDED IN THE EDUCATION SECTION? 4. List certifications and achievements Next Prev

INCLUDE TECHNICAL SKILLS Use “buzz-words” because companies scan resumes for particular skills or keywords. List all tools you have worked with. Skills to include: Hardware LanguagesSoftware Databases Operating Systems Web Tools For example use SQL instead of Structure Query Language Next Prev

USE IMPACT STATEMENTS TO HIGHLIGHT RELEVANT PROFESSIONAL EXPERIENCE Next Prev

HOW TO WRITE AN IMPACT STATEMENT To highlight your accomplishments use impact statements in the Professional Experience section of your résumé. The impact statement is your strongest result or accomplishment. When an employer scans your résumé quickly, the first statement is the one that is read most often. This statement can be something you alone achieved or you achieved working on a team. The impact statement and other responsibility sentences should begin with an Action or Skill verb. Next Prev Click on the Action or Skill verbs. Attained Managed Defined Designed Configured Consistent Leader Achiever Reliable Teachable Hard working Managed Professional Experience Information Systems Manager, ProComp U.S.A., Inc Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES San Antonio, Texas 2002-2007 Managed system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Professional Experience Information Systems Manager, ProComp U.S.A., Inc Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES San Antonio, Texas 2002-2007 Managed system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Click for Practice Click to see examples of Action and Skill verbs

EXCELLENT RÉSUMÉ EXAMPLE Targeted. Each résumé should include information that is targeted to the job announcement. Experience Summary Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. Professional Experience Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present Managed from planning through completion, a $2.4 million Windows NT workstation and network printer implementation project. Delivered on time and $600K under budget. Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. Network Administrator, QUALITY AUTO SALES, San Antonio, Texas 2002-2007 Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. Recommended modifications to improve speed of operations and system security measures. Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Education Utah State University – Logan, UT B.S. in Computer Science American Institute of Computer Science - Chicago, IL Computer Systems Support Certification Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Next Prev

Experience Summary Respected and self‐motivated professional with more than 12 years of experience managing multiple projects simultaneously. Extensive experience tracking large‐scale projects from the requirements gathering phase to completion. Highly skilled in change management, program development, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co‐workers and clients Strong communication skills Experience Summary Respected and self‐motivated professional with more than 12 years of experience managing multiple projects simultaneously. Extensive experience tracking large‐scale projects from the requirements gathering phase to completion. Highly skilled in change management, program development, and following‐up with internal and external partners to ensure on‐time completion within budget. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co‐workers and clients Strong communication skills CLICK THE JOB DESCRIPTION THAT MATCHES THE EXPERIENCE SUMMARY Prev Job Description Overseeing, project tracking and monitoring of key milestones of multiple projects in pharmaceutical products department. Change management, program development, business change program projects associated with new business process. Responsibilities include maintaining and developing action items, information gathering and compilation, reporting and presentation, management of dashboard of key projects. Strong communication skills. Job Description Overseeing, project tracking and monitoring of key milestones of multiple projects in pharmaceutical products department. Change management, program development, business change program projects associated with new business process. Responsibilities include maintaining and developing action items, information gathering and compilation, reporting and presentation, management of dashboard of key projects. Strong communication skills. Job Description Maintain internal database to track Retail Technology solutions installed in retail stores to enable the department to provide service and support for current applications and market new applications. Provide back-up function for Host Communication weekly retailer Service and fees. Provide Primary assistance for Telxon programming, unit distribution and repair coordination to insure that retailers have equipment available for product ordering. Prepare written correspondence to retailers and vendors confirming related details. Job Description Maintain internal database to track Retail Technology solutions installed in retail stores to enable the department to provide service and support for current applications and market new applications. Provide back-up function for Host Communication weekly retailer Service and fees. Provide Primary assistance for Telxon programming, unit distribution and repair coordination to insure that retailers have equipment available for product ordering. Prepare written correspondence to retailers and vendors confirming related details. Job Description The candidate will be self-motivated and possess good time management skills. Strong knowledge of MS Office is required. Previous experience as a trainer is required. A proven track record in building curriculum from design through execution is helpful. Cross training to assist in support of the overall team is highly encouraged as is providing open and honest feedback to peers on improvement opportunities within their own specific job functions. Ideal candidate will have Adobe Captivate. Job Description The candidate will be self-motivated and possess good time management skills. Strong knowledge of MS Office is required. Previous experience as a trainer is required. A proven track record in building curriculum from design through execution is helpful. Cross training to assist in support of the overall team is highly encouraged as is providing open and honest feedback to peers on improvement opportunities within their own specific job functions. Ideal candidate will have Adobe Captivate. Try Again This is a Corporate Trainer job description Try Again This is Network Administrator job description Correct! Project Manager Click to try again Next