1. 1 © The Delos Partnership 2003 Supply Chain Management How to create and maintain a plan to drive the business forwards

2. 2 © The Delos Partnership 2003 Objectives of course At the end of this course you will : Understand the principles of planning, rather than expediting. Understand the need for accurate data. Understand how to create and maintain a plan in TABS that everyone will use.

3. 3 © The Delos Partnership 2003 Agenda 1.Introduction to Supply Chain Management 2.Demand Planning Forecast Consumption Abnormal Demand Policies Organisation 3.Supply Planning Replanning Action Messages Policies Organisation 4. Capacity Planning and Execution 5. Data Accuracy 6. Workshop

4. 4 © The Delos Partnership 2003 RICHARD WATKINS Since 1991 Richard has operated his own education and consulting firm, which specialises in the understanding and implementation of Integrated Enterprise Planning. As such he has helped many companies including Cray Valley (part of the Total Group), GlaxoSmithKline, British Nuclear Fuels Limited, GEC Marine-VSEL, Sandoz Pharmacuticals, Van Leer Metallizing, Cooper Bussmann, Rizla Ltd., Aventis, Quest International, and Levi Strauss EMEA. All of these companies have made significant gains in improving profitability and customer service through the implementation of the concepts supporting Integrated Enterprise Planning. In this he was associated with Mike Salmon’s Manufacturing Resource Planning Limited from 1990-1998, and with Oliver Wight associates from 1998-2002. All of this was achieved through a mixture of Education and Consulting. Richard Watkins’ experience with Business Excellence in manufacturing industries started in 1986, when the ICI Agrochemicals’ Business (now Syngenta) started the first global implementation of an Integrated Supply Chain planning system. Richard was a member of the core Project Team that radically transformed the way the business operated, leading the Forecasting and Demand Management Task Force. This highly successful project led to a 20 % plus reduction in inventory, and service levels in excess of 95 % worldwide. All of this involved implementing a new way of forecasting and planning across the whole division around the world, which Richard led. This included the development of a global Integrated Enterprise Planning process, which enabled a monthly financial review of the business, and a long term strategic decision-making process. Richard joined the Project Team from the Product Management group, responsible for the development and marketing of new products into the Public Health and Agrochemical markets. Prior to joining ICI, Richard had gained an MBA from the London Business School,; before this he had worked for Tube Investments Ltd, who manufactured Steel Tubes for the automotive, sports goods, nuclear and food processing industries. He gained his first degree in PPE from Oxford

5. 5 © The Delos Partnership 2003 Gordon Hammond has strong supply chain and client relationship management skills that have been developed both within industry as a manager,and as a change agent and educator working in a variety of blue chip companies. Prior to joining The Delos Partnership he worked for MML between 1994 and 2002. During this time, before the management buy out from ICL, he was Head of Division during which time he returned MML to profit and raised turnover by 500%. He built the reputation of the business to focus upon delivering business benefits for clients and worked with a variety of companies in this time including BAE SYSTEMS, Caterpillar, Lawson Mardon, Rolls Royce and Westland Helicopters. From 1990 to 1993 he was an associate of Mike Salmon’s MRP Ltd. Before joining MRP Ltd, Gordon worked for Cincom Systems’ Manufacturing Systems Division as Consultancy Manager for a period of ten years. His role included profit and loss responsibility for pre and post-sales support team. The proactive approach taken was to ensure that Cincom’s clients implemented their business solution in an effective way so that they achieved business benefits. Clients included Rosyth Royal Dockyards, Birds Eye Walls, Dowty Aerospace, ICI Agrochemicals, ICI Pharmaceuticals, Marley. MEL, Smith & Nephew, Thorn EMI Electronics (Radar, Computer Systems and Defence Divisions) and Vickers Systems He has worked in a variety of supply chain management roles. At Chesebrough- Ponds Gordon was Inventory & Planning Manager. He project managed the company’s MRPII implementation which delivered increased staff productivity as well as significant customer service and stock turn improvements. Whilst at Rediffusion he managed a team of personnel that worked with the operating companies to increase both profitability and productivity. Projects ranged from subscriber payment methods, supply chain solutions for improved customer service and reduced stock holding. In addition he was responsible for the set up of all processes and procedures for an electrical discount warehouse chain selling goods direct to the public. Gordon is a Fellow of The Institute of Operations Management and currently tutors on two of their public course programmes. He was Chairman of the Institute for two years. He holds a degree in Industrial Engineering. GORDON HAMMOND

6. 6 © The Delos Partnership 2003 Actions The following pages allow you to record actions that you believe you can take, or ask others to take to help the planning process. Record your actions, and then review in 4/8/12 weeks time whether these actions have been completed.

7. 7 © The Delos Partnership 2003 Action Items

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11. 11 © The Delos Partnership 2003 Action Items