1. QUALITY ASSURANCE PROJECT Change Management The purpose of this module is to develop participants’ facilitation and training skills to enable them to enhance a team's ability to implement change 1

2. QUALITY ASSURANCE PROJECT Objectives  Discuss concepts of change  Describe the cycle of change  Select interventions to promote change  Discuss different responses to change  Explain a process for planning and implementing change At the end of this module participants will be able to: 2

3. QUALITY ASSURANCE PROJECT Content Understanding Change Cycle of Change and Interventions in the Cycle of Change Understanding Responses to Change Planning and Implementing Change Benefits of Effective Change Management 3

4. QUALITY ASSURANCE PROJECT Change … …. is normal, inevitable, constant, and can be managed so as to have positive results 4

5. QUALITY ASSURANCE PROJECT Need to Understand Change Teams cause change Teams implement change Teams experience change –stages of change –individual changes –role of coach changes 5

6. QUALITY ASSURANCE PROJECT Teams as Change Agents  Catalysts  Solution givers  Process helpers 6

7. QUALITY ASSURANCE PROJECT Improvement Coach Helps a team develop its recommendations for change and implementation plan Facilitates team’s internal changes 7

8. QUALITY ASSURANCE PROJECT How Change Occurs Change by exception Incremental change Pendulum change Paradigm shifts 8

9. QUALITY ASSURANCE PROJECT What is Being Changed? Individual task behavior Organizational processes Strategic direction Organizational culture 9

10. QUALITY ASSURANCE PROJECT Cycle of Change Ending of the old ways Equilibrium Transition New beginning Ending 10

11. QUALITY ASSURANCE PROJECT Responses to Change  Neutral  Innovators  Resisters 11

12. QUALITY ASSURANCE PROJECT Factors Affecting Response Method of change Personal factors Group factors Organizational factors 12

13. QUALITY ASSURANCE PROJECT Planning and Implementing Change 13

14. QUALITY ASSURANCE PROJECT Plan, Do, Study, Act Step 10 of Quality Assurance Process: Implement Solutions 14

15. QUALITY ASSURANCE PROJECT Approaches to Implementing Change Participatory Educational Power Negotiation Consensus 15

16. QUALITY ASSURANCE PROJECT Benefits of Effective Change Management Strengthens the team Promotes effective communication Reduces conflict Improves decision making 16