1. Rotary The New Focus George Chaffey – Rotary Coordinator Membership : 124938934

2. Rotary 1. The Problem 2. New Information 3. Specific Skills

3. Rotary

5. CLUBS

6. Rotary WHO ARE OUR CUSTOMERS???

7. Rotary WHO ARE OUR CUSTOMERS??? OUR MEMBERS

8. Rotary Satisfy our needs Value our Work

9. Rotary Two key questions: 1.Why did you initially JOIN Rotary? 2.What is the main reason you STAY in Rotary?

10. Rotary To positively impact my community Friendship and fellowship Professional networking/ business development opportunities To have a positive impact globally Potential for personal/professional recognition Development and training opportunities 10% 0% 30% 20% Why did you initially JOIN Rotary?

11. Rotary Why do you STAY with Rotary? To positively impact my community Friendship and fellowship Professional networking/ business development opportunities To have a positive impact globally Potential for personal/professional recognition Development and training opportunities 10% 0% 30% 20%

12. Rotary It’s a leadership organization. We’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, and through all that, we’re able to get things done in this community.

13. Rotary It’s a leadership organization. We’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, and through all that, we’re able to get things done in this community.

14. Rotary It’s a leadership organization. We’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, and through all that, we’re able to get things done in this community.

15. Rotary It’s a leadership organization. We’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, and through all that, we’re able to get things done in this community.

16. Rotary It’s a leadership organization. We’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, and through all that, we’re able to get things done in this community.

17. Rotary

18. What would it take to change the world? Rotary’s 1.2 million members believe it starts with a commitment to Service Above Self. Amongst 34,000 clubs globally – representing more than 150 countries from Albania to Zimbabwe – you will find members enthusiastically volunteering in communities at home and abroad in support of such hallmark programs as educational enhancement, job training, providing clean water for drinking, improving human health and sanitation, combating hunger and eradicating polio. We invite you to explore this site to learn more about Rotary International and how you can make a difference by joining The Rotary Club of Lamorinda Sunrise.

19. Rotary change the world?... 1.2 million members 34,000 clubs globally...50 countries... Albania to Zimbabwe clean water for drinking... human health and sanitation, combating hunger... eradicating polio. explore this site to learn more about Rotary International

20. Rotary 2003 – 2011 Induct: 1, 100,000 Growth: 226

21. Rotary Rotary Club of: Red Mountain Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") Next Year Initial Semi-Annual Report Membership (July 1, 2013) Rotary Club of: Green Valley Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") Next Year Initial Semi-Annual Report Membership (July 1, 2013)

22. Rotary Rotary Club of: Red Mountain Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 4.0 Rotary Club of: Green Valley Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 4.0

23. Rotary Rotary Club of: Red Mountain Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") New Members Inducted during the target year 3 Members at start of Target Year + New Members 53 Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 98.04.0 Number of members who left during the target year (1) Rotary Club of: Green Valley Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") New Members Inducted during the target year 12 Members at start of Target Year + New Members 62 Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 80.04.0 Number of members who left during the target year (10)

24. Rotary Rotary Club of: Red Mountain Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") New Members Inducted during the target year 3 Members at start of Target Year + New Members 53 Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 98.04.0102.0 Number of members who left during the target year (1) Rotary Club of: Green Valley Initial Semi-Annual Report Membership (July 1, 2012) the "target year" 50 Retention Rate Growth Rate RG Index (An index below 100 may be a "red flag") New Members Inducted during the target year 12 Members at start of Target Year + New Members 62 Next Year Initial Semi-Annual Report Membership (July 1, 2013) 52 80.04.084.0 Number of members who left during the target year (10)

25. Rotary RESOURCES YOU CAN PROVIDE 1.IGNITE 2.Business Planning for your Club 3.“We Care” Program 4.Self-Assessment Document for Club... “Preparing Your Club To Grow ”

26. Rotary HOW TO RETAIN OUR CUSTOMERS 1.Friendship & Fellowship 2.Help them have local impact --Value their Work--

27. Rotary 1. FIRST IMPRESSION a. Positive Club Atmosphere b. Guests/members feel welcome c. Seating d. Follow up e. Induction -- family

28. Rotary 2. EXISTING MEMBERS a. Know each other: Help create Camaraderie b. Value their work—vocational value--talks c. Website/Facebook– & Personal Communication d. Involve/motivate members e. Promote Family of Rotary– inductions/events f. Acting on Member Suggestions—respond to customers g. Business Planning for your Club h. Being Relevant to your Community i. Continuously Review Club Procedures & Policies j. Flexible Thinking

29. Rotary 3. Former Members 35%

30. Rotary Specific Skills Learned Today 1.Identify more ways of members’ impact on local community 2.Help Develop an “ASK” for all 3.How to Revise websites/facebooks 4.Explain “turnover” problems 5.Identify specific Resources (4+)

31. Rotary Five Key Concepts 1. MEMBERS = CUSTOMERS 2. VOCATION 3. LOCAL 4. FRIENDSHIP 5. LEADERSHIP 3.